Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. You say potato, I say WTF. Bonus points for clarity.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Agile Velocity

OCTOBER 7, 2022

The ability to accommodate change is built into the system. Sometimes we’ll hear leaders say, “why would I bring 90 developers into a room for two days?” To answer that question, I like to point out that the developers are still doing something for those two days. The elevator pitch should be given in non-technical language.

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Technical Review Systems Review Events Airlines 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

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Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Atlassian

JANUARY 13, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Development teams usually create a list of guidelines known as coding conventions.

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Software Review Feedback Software Reporting Tools Weak Development Team 59

Intercom, Inc.

JANUARY 12, 2022

That’s how I ended up moving from that job into an analytics job at a tech company in San Francisco. That was my first job in tech. Liam: Data science is what it’s all about for businesses looking to improve their decision-making by using the information they’re already collecting in their apps and other systems.

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Data Visualization Analytic Tools Research Software Reporting Tools 151

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

DISQO

DECEMBER 22, 2018

The keynote speaker and panelists featured entrepreneurs and technologists who bootstrapped and hustled their way toward developing innovations for underserved markets and life-threatening situations. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

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Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

The keynote speaker and panelists featured entrepreneurs and technologists who bootstrapped and hustled their way toward developing innovations for underserved markets and life-threatening situations. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

The keynote speaker and panelists featured entrepreneurs and technologists who bootstrapped and hustled their way toward developing innovations for underserved markets and life-threatening situations. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Modus Create

MARCH 14, 2023

We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms. Therefore developers at DBS Bank built AutoFIN , an advanced tool that generates the first draft of financial analysis for relationship managers. Its stock went from $38 at the end of 2012 to $120 in seven years.

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Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Word of mouth in customer development calls.

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Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” Since then, new technologies, such as Amazon and smartphones, have significantly increased the quantity of data available to organizations.

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Data Visualization Analytic Tools Reporting Tools Technical Review 99

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. Technical knowledge is required to get the maximum out of this product. If you check the product review sites, most people like using UserGuiding.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Reveal

AUGUST 24, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Airlines: Drill down into flights statistics by route, airport performance, and aircraft maintenance needs.

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Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Sachin Rekhi

MAY 17, 2010

The key enabling technology behind Mint is a company called Yodlee which developed the interfaces to connect to your bank transactions. Categories include communication, social networking, news, software development, and more. Mint simply licensed their service and created a compelling experience on top of it. RescueTime.

Data Visualization 60

Data Visualization Customer Experience User Testing Travel 60

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Mironov Consulting

APRIL 15, 2023

 Almost every (non-engineer) CEO I talk with tells me that their development team needs to be much more productive – or is lazy – and their product managers are unresponsive or don’t understand the business.  I  But if we see this as a systemic problem, it can be less about individuals.  More

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Software Review Customer Experience User Testing Technical Review 125

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. Three reasons companies get this stuff wrong. 2 First-mover disadvantage. . #2

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Branding Weak Development Team Technical Review Airlines 209

Reveal

AUGUST 31, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Airlines: Drill down into flights statistics by route, airport performance, and aircraft maintenance needs.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Userpilot

MARCH 24, 2023

To develop an effective interactive user guide, you need a powerful no-code tool by your side. Rather than reinventing the wheel, your developers should prioritize their efforts around enhancing your software – making it faster or more visually appealing – and regularly shipping updates that delight your customers. Pros of Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Mironov Consulting

JUNE 28, 2018

So a prospect might agree that “if your tech support chatbot will really cut our live support calls by 25%, I’ll buy it,” but there’s probably a pilot production phase where we have to demonstrate effectiveness. And enterprise tech companies hire high-powered sales teams. Interview both users and buyers.

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Enterprise User Testing Data Visualization Product Research 105

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are its pros: Easy to create flows, even for non-technical team members. Allows you to develop knowledge bases for self-help solutions. Mostly they are related to complications for non-technical people and instability.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. You can find more reviews on G2 or Capterra. – Raeann F.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 21, 2023

Utilizing a tool for interactive user guides is vital to reduce reliance on developers and trigger guides contextually. On the contrary, it is an expensive tool and may require developer involvement as it isn’t fully no-code. It offers advanced segmentation and two-way integrations with HubSpot, Segment, Mixpanel, and more.

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Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Appcues for no-code growth Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. You can find more reviews on G2 or Capterra. – Raeann F.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 23, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Chameleon for customer feedback Chameleon is a digital adoption platform with a difference: it will require some developer involvement. Personalize the surveys as you wish (you will need help from a developer or may require CSS skills).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 17, 2022

There are plenty of Spekit alternatives on review sites, but they don’t make the choice any easier. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit prides itself on the robustness of its internal database system. Spekit reviews.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Coalition

OCTOBER 23, 2019

The ever-evolving preferences paired with the flexibility customers want at their fingertips pushes travel service companies to be inventive in their attempts to develop a fully-functioning app. The cool side of PWA is that you need to develop and maintain only one platform: your website. UX/UI development Hard to Build?—?Easy

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Reporting Tools Travel Data Visualization Research Software 60

Userpilot

FEBRUARY 28, 2023

With numerous options for no-code growth tools available on review sites, selecting the best one can be overwhelming. TL;DR In order to develop a product-led SaaS , it is crucial to strive for achieving no-code growth. According to no-code advocates, technology should enable and facilitate creation, not act as a barrier.

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Analytic Tools Feedback Software Software Review Reporting Tools 52