Intercom, Inc.

AUGUST 8, 2019

In companies that don’t properly prioritize the customer experience, it’s up to support leaders to find allies in product and engineering – and to make sure you can help them truly hear the customer’s voice. I started building out the help center there, and I had the opportunity to work with an amazing designer and engineer early on.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Mironov Consulting

JUNE 28, 2018

What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises. Enterprise generally starts around $20k/year, and really gets going at $50k/year. . $50/year B2C, SMB and Enterprise companies not only behave differently, they are structured differently. What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Agile Velocity

OCTOBER 7, 2022

We continue the conversation with Enterprise Transformation Coach David Gipp and dive into the PI Planning agenda, how it’s similar to other Agile events, facilitating for the best outcomes, and if SAFe is flexible enough to accommodate a request that comes in the night before the event. . So the RTE is the emcee??

Technical Review 52

Technical Review Systems Review Events Airlines 52

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). In my job as an Enterprise product manager, our Customer and User are different. Where do your requirements come from?

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). In my job as an Enterprise product manager, our Customer and User are different. Where do your requirements come from?

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Intercom, Inc.

DECEMBER 13, 2018

We are going from having an enterprise business to having a mid-market business to investing in an SMB business. It’s not just for retail or airlines or telcos. With our go-to-market strategy, as you said, we turned the playbook upside down and we’re going from the enterprise to mid-market to SMB.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Alchemer Mobile

NOVEMBER 10, 2022

Unify data and simplify partner integrations with enterprise-class security and reliability. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. Audi — Reducing Marketing Costs with Unreal Engine Automobile Audi, a subsidiary of Volkswagen AG, had a high dependence on external service providers to create visuals for its products.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One   Engineering-grade testing and code re-use are often discussed but almost never put in place.  And

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Intercom, Inc.

JUNE 6, 2019

We leverage customer data, and we look for the statistical outline data points that are the best predictors of whether someone will convert or not, how much money they’re going to pay, whether they’ll slide into a self-serve versus an enterprise plan – things like that. ” For us, we’re very mid-market and enterprise.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

The Product Coalition

JUNE 17, 2021

While many of them are pretty straightforward, there are also other software engineering vocations which are situated, so to speak, on the edge. If you’ve already decided to learn Java, we should talk about such software engineering jobs as a Java Full Stack developer. Who Is a Java Full Stack Developer?

Development 129

Development Data Visualization User Testing Framework 129

Roy Madden

SEPTEMBER 6, 2022

The solution: Spotting trends faster with an AI engine. LIH integrated Feedly’s AI engine into their tech stack to track macro trends and define trends inside the category of Travel and mobility tech. THE SOLUTION Using Feedly’s AI Engine to research and define the future of their market: Travel and Mobility Tech.

Data Visualization 84

Data Visualization Research Software Reporting Tools Travel 84

Business of Software Conference

OCTOBER 11, 2023

Know how to leverage them, but know how to work around them as well Their motivations are different from either the company that wants to acquire you or you as one that is being acquired Is enterprise value being considered in the rationale for acquiring a company? Sometimes — competitive acquisitions is no different from buying a house.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

MARCH 6, 2023

This travel business app fully integrated travel and expense solution helps employees by providing a smart booking engine that pulls in the best travel information from the industry. After that, this travel software solution applies this information to show trip options based on your company’s policies.

Reporting Tools 105

Reporting Tools Travel Systems Review Data Visualization 105

Userpilot

FEBRUARY 27, 2023

Customer feedback tools are essential for your team to be able to collect user feedback at scale, without being reliant on your engineering and data science team for launching and analyzing surveys. – Executive Sponsor in Information Technology and Services / Enterprise Some users think it still has room for improvement.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

UX Studio: Product Management

FEBRUARY 26, 2019

Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. They work on innovation projects for big enterprises that want to bring back the start-up spirit. The team has stayed together and are working on ServiceNow’s enterprise products.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 28, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. Like I said, fairly enterprise-oriented software companies like Notion have super fans. I grew up in a house with a mother who was the first luggage loader at San Jose Airport in Northern California.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116