The Accidental Product Manager

DECEMBER 6, 2021

The product managers at these food delivery services are working hard to try to establish their new market while fending off all of the other companies that are doing the same thing that they are. If every store that serves food now offers a form of delivery, what’s the problem that product managers have to solve?

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The Accidental Product Manager

AUGUST 24, 2020

The Starbucks product managers, like everyone else, have had to close their stores for a while. Now that they are once again able to reopen them, they need to revisit their product development definition and find new ways to generate money for the company in a world that has completely changed. and Canada in the next 18 months.

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Product Innovation Educators

NOVEMBER 23, 2020

Lessons on innovation and product management from the pandemic. Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. Summary of some concepts discussed for product managers. [2:47]

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Mironov Consulting

FEBRUARY 7, 2024

I joined Ryan Fetterly's Modern Job Hunt podcast to talk about product management career paths, specifically moving from (individual contributor) product manager to Director/Group Product Manager/Leader.

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Alchemer Mobile

SEPTEMBER 3, 2020

The first app is an airline, which has seen a massive drop in DAU. The data tells us that the lodging industry was impacted more quickly than the airline industry as COVID-19 began to take hold in the US, even though both industries were hit hard. Below, you see two apps in the Travel category , but the industries are different.

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Product Innovation Educators

JUNE 8, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Product-market fit case studies. Product-market fit is about finding an area where value is created for a group of customers – a market. It’s a useful index and can be found at [link].

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The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. However the blind-spot lies at how the problem is created in the first place.

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Product Innovation Educators

AUGUST 28, 2017

Listen to the Interview for Product Managers and Innovators. The topic of this episode is crisis management — meaning a crisis that threatens the reputation of a brand or product. When a crisis happens that involves a product, the product manager is expected to help with the issues.

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Alchemer Mobile

APRIL 12, 2022

We see Fly Delta [the app] as a way to complement their expertise and extend their warmth and problem-solving savvy beyond traditional Delta touchpoints to make travel a part of the journey you can look forward to,” Ed Bastian, CEO of Delta Airlines. Data included: Ratings and reviews. Retention.

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Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). Product Management sits at the intersection of customer, technology and business. Read on for our interview.

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ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? PO: I’m a product owner. Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? Even the job title product manager, which is also misunderstood, is more intuitive. I mean, what do you do for a living?

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Product Innovation Educators

FEBRUARY 12, 2018

Product managers can separate needs from solutions by asking the right questions in the right way. One of the skills you need as a product master is customer and market research. Specifically, he discusses market research mistakes product managers too often make, including: Confusing qualitative with quantitative research.

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Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization.

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Feedback Software Travel Airlines Customer Experience 180

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

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Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). Product Management sits at the intersection of customer, technology and business. Read on for our interview.

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The Product Coalition

JULY 19, 2022

For some users, it can be providing the best customer support, on-demand priority customer support, advanced product features, or personalized product features and experiences. With Add ons, customers can add multiple products in the checkout flow, so it would be easy to manage and personalize their bundles in one place.

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Alchemer Mobile

FEBRUARY 18, 2021

If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For the travel category, the data looked vastly different than any other industry.

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Melissa Perri

OCTOBER 23, 2016

But my experience with United Airline’s customer service this morning completely killed my good mood. It’s a story I know well because I see it so commonly in Product Management too. As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? It’s with you.

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User Testing Customer Feedback Customer Experience Airlines 133

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

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Intercom, Inc.

JANUARY 12, 2022

I was the type of person whose job is to work with marketers, product managers, or operations folks to help them make decisions about which products to ship, which audiences to target, or if the business is performing well in certain areas and not well in others. That was my first job in tech. Why is Delta faster on this?

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Product Talk

FEBRUARY 28, 2024

Meet the Continuous Discovery Champion, Kelsey Terry, Former Director of Product at Going Meet the continuous discovery champion, Kelsey Terry, former Director of Product at Going. Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare.

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Mind the Product

JULY 25, 2019

But rules are just decisions that someone else made for the product to follow. There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? AI products are special because they can make such complex decisions. Map the Decisions.

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Product Talk

SEPTEMBER 1, 2021

If you’re a longtime Product Talk reader (or if you’ve read Continuous Discovery Habits), Lisa’s name might sound familiar. Lisa was a product manager we featured in a Product in Practice called Tackling Big Hairy Product Challenges with Continuous Discovery and in Chapter 13 of the book.

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Product Innovation Educators

APRIL 11, 2022

What product managers need to know about having an ecosystem strategy. It’s an important topic because our work as product managers and innovators should be in alignment with our organization’s strategy, but strategy may not be what you think it is. Summary of some concepts discussed for product managers. [2:59]

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Product Club

JANUARY 6, 2019

Jorge (VP, Head of Web & Mobile Delivery, Emirates Airlines) : Be clear, specific, and aware to build and manage the message and perception in executive situations. Gareth (Head of Mobile Delivery, Emirates Airlines) : The importance of accountability can’t be understated.

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Mind the Product

FEBRUARY 10, 2020

He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. It got us seed funding and gave me an opportunity to learn how to build products with emerging technologies.” Design and Product Thinking. Typically these coaching engagements run from three to 12 months.

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Product Innovation Educators

NOVEMBER 9, 2020

Tips on driving innovation within organizations for product managers and leaders. Our guest’s name is Dr. Tendayi Viki, Associate Partner at Strategyzer, helping companies innovate for the future while managing their core business. Summary of some concepts discussed for product managers. [1:46]

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Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. Ironically, a BHAG was a barrier to building a good product. It was also decided that the airport’s capacity should be doubled, again leading to more changes while construction was ongoing.

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PMLesson's Ace the PM Interview

APRIL 19, 2020

Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

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PMLesson's Ace the PM Interview

APRIL 19, 2020

Skills a Product Manager Need Analytical Skills In your current role as a consultant, you will have developed and honed your analytical skills. This is what you should frame your resume around as this is likely the closest experience you have to being a product manager.

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Radical Product

APRIL 16, 2019

The 737 was Boeing’s best-selling product. Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. Pilots were comfortable flying it.

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Mind the Product

APRIL 18, 2017

Josh also held roles leading product management for Zazzle, and product and engineering for RealJukebox and RealPlayer at RealNetworks. Josh is a designer, author, coach, and product leader who has been creating digital products and services for more than 25 years including at Cooper at Luxr.

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ProductPlan

DECEMBER 30, 2019

Let’s dive into this complex conundrum, while taking a product management lens to the pricing strategy problem. Demystifying Product Management’s Role in Pricing Strategy. Before going any further, let’s tackle some misconceptions about pricing that many product managers (or aspiring PMs) may hold.

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DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. How do you avoid being incumbent?

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svpg

DECEMBER 6, 2016

Have you ever received a text notification from your airline about a flight delay before the ground crew in the waiting area has the information? These companies are often characterized by the presence of two distinct types of product managers: those responsible for the legacy product (e.g.

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Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. After all, there aren’t enough F2000 companies that we can chance losing even one to fussy product concerns. More is better, and much more is much better.

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Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. A Personal Sore Point. <soapbox>

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