Mind the Product

JUNE 25, 2019

I was included in the final review. That final review panel turned to a discussion on aptitude, skills, ability to ramp up. Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. Hiring for Culture add.

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Modus Create

MARCH 14, 2023

By automating almost 30% of the process, AutoFin has significantly reduced the time for reviewing credit applications. Vodafone — Enhancing Customer Experience by Breaking Silos Telecom Before its multi-year CX transformation , Vodafone Turkey had several siloed systems with isolated data. Sephora used Aha! and everything in Aha!

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. combined with carefully carried out due diligence?—?can is in demand, and it makes sense to develop it within the bank’s system, they switch from prototype to independent development.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Is it a ticketed system where I have to wait for somebody to get back to me? And I love the systems that work it out. What is it?”

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” NoSQL databases NoSQL databases are non-relational data management systems that do not require a fixed schema, which makes them an excellent option for large, unstructured, unprocessed data.

Data Visualization 142

Data Visualization Analytic Tools Reporting Tools User Testing 142

Lenny Rachitsky

JULY 25, 2024

He’s written extensively for the Harvard Business Review ; consulted for dozens of Fortune 500 companies, including P&G, Lego, and Ford; and written 11 other books. What management systems are required to ensure the capabilities are in place? These should be distinctive strengths that set you apart from competitors.

Feedback Software 73

Feedback Software Airlines Strategy Differentiation 73

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Data analytics is transforming the airline industry too. See Reveal in Action.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Mironov Consulting

AUGUST 8, 2017

If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. Over time, systems get brittle and additional development gets slower. You say potato, I say WTF. Then chose some more specific names and stick with them. A Personal Sore Point. <soapbox> Just this once.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Mironov Consulting

JUNE 28, 2018

” “Our Silver package is the best fit for mid-sized manufacturers using these two CAD/CAM systems…”) Sales teams love when we point them toward the right customers. Plus, reviews of our sales process reflect badly on individual account teams, so self-evaluations highlight pricing or product/feature problems.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Andrew Chen

FEBRUARY 6, 2024

Because technology differentiation is no longer a real factor today start ups, it turns out that most products are succeeding or failing due to core product/market fit followed by the distribution strategy. Who wants to buy ads against the same audiences as major credit card or airlines? There are over 9 million mobile apps.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Mironov Consulting

APRIL 15, 2023

 So there must be something more systemic happening: all engineers and product managers and designers can’t be congenitally lazy or inattentive or financially illiterate.  (Hint:  But if we see this as a systemic problem, it can be less about individuals.  More What Does That Have To Do With Chocolate Cake?

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Agile Velocity

MAY 3, 2024

Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level. Regularly Review and Adjust : Regularly review and adjust metrics based on changing business needs, lessons learned, and feedback from stakeholders.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Modus Create

MARCH 16, 2020

The travel industry as a whole (hotels, tourism, and airlines) is experiencing significant cancellations from consumers. Risk Management: As a remote-first company, our systems, processes, and policies enable working from home at a global scale, with high productivity. And that’s just a few of the impacted industries.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

The Product Coalition

DECEMBER 12, 2019

The one thing an MBO system should provide par excellence is focus. A different UX design, a new feature released by the competition, a new airline sales have to integrate asap, some landing page for marketing, small changes in the URL for SEO, code refactors… Since you want to help, you say yes to almost every request.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Userzoom

NOVEMBER 14, 2017

Maybe the competition has found a better way to implement the same system or maybe it just doesn’t work at all? You can gauge interest simply by reviewing performance and metrics. They cross-referenced the most important features of the app with customer sentiment shared via public reviews in the app store.

Data Visualization 50

Data Visualization User Testing Product Research Customer Feedback 50

Reveal

AUGUST 31, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Data analytics is transforming the airline industry too. See Reveal in Action.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. But if there’s an error, the code build doesn’t run, and the CI system prevents it from advancing to the next step. This is why CI is used widely by modern companies.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Sachin Rekhi

MAY 17, 2010

Everytime I get an itinerary confirmation from an airline, I simply email it to plans@tripit.com and Tripit lets me rest assured that the rest of my travel experience will be extremely simplified. They spent a lot of effort building this trust through education, security reviews, compliance tests, etc. Maximize security.

Data Visualization 60

Data Visualization Customer Experience User Testing Travel 60

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Agile Velocity

OCTOBER 7, 2022

The ability to accommodate change is built into the system. Sometimes you can’t choose the release date due to an immovable timeline or event. The most important outcome of PI Planning is that we’ve reviewed our plan and everyone agrees on the plan. It makes for a very interesting form of peer review.

Technical Review 52

Technical Review Systems Review Events Airlines 52

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). If our support delights the customer a few times, they eventually ask the customer to leave a review, which verbalizes the customer’s satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

The Product Coalition

OCTOBER 23, 2019

The diving community has its own culture and specifics, so it was necessary to build a robust booking system and spice up the solution with features that are super-important to divers. TripAdvisor and Foursquare encourage users to share their photos, while Booking.com and Airbnb invite them to leave reviews.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

PMLesson's Ace the PM Interview

APRIL 19, 2020

Perhaps you worked on a digital strategy or an IT system change. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Estimation Estimation questions are less popular now, but if you have time, it may be good to review them as well.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Perhaps you worked on a digital strategy or an IT system change. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Estimation Estimation questions are less popular now, but if you have time, it may be good to review them as well.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. If you check the product review sites, most people like using UserGuiding. Here are some reviews from real users: Creating guides/checklists are easy to implement.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. However, some reviews say they have prices starting at $20,000-$25,000 per year for a single product, and around $50,000 per year for the mid-tier package. Spekit prides itself on the robustness of its internal database system.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 28, 2023

With numerous options for no-code growth tools available on review sites, selecting the best one can be overwhelming. If you check the product review sites, most people like using UserGuiding. Here are some reviews from real users: Creating guides/checklists are easy to implement. You can find more reviews on G2 or Capterra.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. You can find more reviews on G2 or Capterra. Spekit prides itself on the robustness of its internal database system. You can find more reviews on G2 or Capterra. Is Appcues or Spekit the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. However, some reviews say they have prices starting at $20,000-$25,000 per year for a single product, and around $50,000 per year for the mid-tier package. Spekit prides itself on the robustness of its internal database system.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 17, 2022

There are plenty of Spekit alternatives on review sites, but they don’t make the choice any easier. Spekit prides itself on the robustness of its internal database system. Spekit reviews. You can find more reviews on G2 or Capterra. – User in Airlines/Aviation / Mid-market. Userpilot reviews.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are some reviews from real users. Spekit prides itself on the robustness of its internal database system. You can find more reviews on G2 or Capterra. Is Walkme or Spekit the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 24, 2023

Spekit prides itself on the robustness of its internal database system. Due to this, you might find it limited when it comes to targeting in-app experiences unless you also pay for other product adoption tools. You can find more reviews on G2 or Capterra. Pros of Spekit? What users say about Spekit? ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 21, 2023

Spekit prides itself on the robustness of its internal database system. Due to this, you might find it limited when it comes to targeting in-app experiences unless you also pay for other product adoption tools. You can find more reviews on G2 or Capterra. Pros of Spekit? What users say about Spekit? ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Spekit prides itself on the robustness of its internal database system. You can find more reviews on G2 or Capterra. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52