Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. Let’s get to it! Book the demo! Wondering about the name?

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

Userpilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. Let’s get right into it!

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

SEPTEMBER 7, 2023

In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Understand your buyer personas and user personas: Collect feedback from existing customers Use signup surveys to get new customer information Look at user behavior in-app to spot trends 2.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. But since most online advice is either generic or meant for ecommerce businesses, where can you begin as a product marketer working at a SaaS? It’s evident that businesses will start using it.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. There are five segments in the technology adoption lifecycle: Innovators; Early adopters; Early majority; Late majority; Laggards; Some strategies to crossing the chasm include: Create a buzz to help attract the right technology enthusiast to your product early.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. Use contextual in-app messages to introduce new features. Here are the main ones.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Product Innovation Educators

APRIL 3, 2023

Data, digital media, and advanced analytics to measure effectiveness have skyrocketed. 13:42] Have you seen any shifts from outbound (getting information to people, e.g., billboard, advertisement) to inbound (people coming to you, e.g., on social media) marketing? 7:14] What trends or big shifts have you seen in marketing?

Data Visualization 267

Data Visualization Marketing Advertising Analytic Tools 267

Intercom, Inc.

DECEMBER 3, 2020

We are principally responsible for the messaging and outbound products, so that’s how I’ve been involved in this product series. Firstly, we had this product called Campaigns that we used it to orchestrate outbound messages. It didn’t provide any visual cues for the customers to check their outbound messages.

User Testing 153

User Testing Feedback Software Data Visualization Research Software 153

Userpilot

AUGUST 22, 2024

You will also learn about two alternative product analytics solutions for event tracking; Userpilot and Google Analytics 4. TL;DR Amplitude is an analytics platform that enables businesses to monitor user interactions throughout the customer journey. Amplitude is a powerful analytics platform.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 24, 2024

Easier content creation & personalized messages : New technologies simplify content creation and personalization, improving engagement and efficiency. Customer communication tracking and analytics : Advanced analytics tools measure communication effectiveness and optimize strategies. Book a Userpilot demo !

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

DemandMatrix

JULY 1, 2020

The representative cold-call these leads or get the hold of these leads through messages, emails or social media platforms. Despite of tons of resources and expertise, outbound sales are considered to be ineffective. The breaking news is outbound sales can give exceptional results with a strategic approach. Well, get up!

Outbound 52

Outbound Research Software Analytic Tools Technical Review 52

Userpilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. According to TechCrunch, if your users don’t understand your software during the onboarding process, 77% of them won’t come back. and then proposed a sample tool stack. Email onboarding tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

MAY 9, 2023

And by that time, you’ve already built so much software that’s not suitable for self-service, because that was never a priority. With outbound enterprise sales, you need to reach out to many people to get some calls. In our case, there were many expensive, complex, demo-gated enterprise solutions, and very few self-service solutions.

User Testing 148

User Testing Feedback Software Analytic Tools Outbound 148

Userpilot

AUGUST 12, 2024

Problem-solving : Systematic problem-solving ensures solutions that are valuable, usable, feasible, and viable. Product discovery : Identifying and implementing top-priority solutions via customer feedback, iterative development, hypothesis validation, and stakeholder collaboration.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

The Product Coalition

MAY 10, 2019

This is especially true when it comes to mobile apps. The journey that a user takes to complete an action is critical because it speaks volumes about their intent and your app’s usability. In analytics lingo, one way to assess these critical journeys is through user flows. What is a user flow?

Analytic Tools 107

Analytic Tools Customer Experience Customer Feedback Inbound 107

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. Let’s switch out of ERP systems and become currency traders.” For instance, most consumer companies are deeply analytical about customer acquisition costs (CAC).

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

MAY 24, 2019

When we say software demo, what comes to mind? The truth is, until recently, software demos were simply a way to show off your product to interested prospects. But with the rise of SaaS came a new way of selling your product. Recently, however, a new tool has entered the fray. Do you think of boring screen-shares?

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Analytic Tools Demo Customer Experience Data Visualization 75

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. Which growth strategy is right for your SaaS product?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

MAY 6, 2020

You can now export the exact customer and conversation data you need to external reporting tools you use. If you’ve built an app for our Intercom App Store , use these APIs to improve your app experience for your customers. Easier to use outbound messaging. New and improved apps to help you get more done.

Data Visualization 130

Data Visualization Customer Feedback Analytic Tools Feedback Software 130

Userpilot

JUNE 29, 2023

Are you looking for the best HubSpot integrations to access a broader set of solutions? HubSpot offers customer relationship management (CRM) software solutions for businesses. The platform allows integrations with multiple software platforms. This means you can send and receive data to/from HubSpot.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Intercom, Inc.

MARCH 17, 2022

He quickly realized that what drew him wasn’t necessarily the product org itself, but the systems surrounding it. Today, he’s an active voice within the product management community and a product evangelist at the product analytics platform Amplitude, and it fits him like a glove. Focus on the solution, not the problem.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Customer Experience 152

Userpilot

SEPTEMBER 19, 2023

A product-led growth flywheel is a framework to drive SaaS growth through improvements in the user experience. Top-down funnel Top-down funnels are usually built from a combination of outbound sales and account-based management. What is a product-led growth (PLG) flywheel? Executive inertia. Get your free Userpilot demo today!

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

UX Studio: Product Management

JULY 29, 2021

Well, as we know from Design Thinking , it turns out that finding the right solution starts by finding the right problems to solve , and that can only be done through research. The sooner we introduce user research into the design process, the sooner we can identify problems, prioritize and start coming up with solutions to these problems.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

NOVEMBER 20, 2022

Some broad templates you may use include the go-to-market strategy , new user onboarding, and in-app campaign roadmap templates. Userpilot helps you set and track different in-app metrics to determine goal success. For instance, you might have a team focus on customer acquisition using inbound and outbound projects.

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Product Marketing 98

Intercom, Inc.

OCTOBER 27, 2021

When done right, these modern conversational support tools can supercharge your team’s capabilities and help you deliver personal, efficient support at any scale. Historically, making these kinds of high-impact, strategic decisions likely hinged on partnering with other teams such as Product Analytics to extract the right data.

Data Visualization 139

Data Visualization Reporting Tools Strategy Inbound 139

ProductPlan

MARCH 17, 2020

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common outbound effort activities include: Competitive differentiation. Use tools like Prune the Product Tree to explore inputs from customers and internal stakeholders. Product launch.

Outbound 99

Outbound Product Manager Product Management Customer Experience 99

Userpilot

AUGUST 15, 2024

It uses the product as a sales tool to increase upgrades and customer lifetime value. Product-led sales motions Product-led sales (PLS) is a strategy that leverages product analytics to drive sales. Essentially, PLS is about using the product itself as a sales tool to generate more upgrades and increase the lifetime value of customers.

Customer Experience 105

Customer Experience User Testing Data Visualization Analytic Tools 105

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). They understood technology, and they had a unique respect for regulatory and compliance. Michael: I was really aligned.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

The Product Coalition

DECEMBER 19, 2019

[link] The Internet is the best platform to run the business. So it is important to take note of certain technologies that help to bind the function of conversation. Most of the visitors were spending their time on social media platforms. As much you focus on the social media platform that much you can increase the visitors.

Web Development 84

Web Development Web Developers Analytic Tools Development 84

Amplitude

NOVEMBER 14, 2017

Instead, use a product analytics tool to do it yourself. Tools Amplitude let you identify the users who engaged with a particular feature that you are interested in and filter based on other demographic attributes. Hack #3: Forget fancy email platforms – just use bcc in your personal email. Pretty awesome.

User Testing 134

User Testing Research Software Product Research Customer Feedback 134

The Product Coalition

NOVEMBER 27, 2017

Instead, use a product analytics tool to do it yourself. Tools Amplitude let you identify the users who engaged with a particular feature that you are interested in and filter based on other demographic attributes. Screenshot of how I pulled user research candidate emails from our product analytics tool?—?it

User Testing 60

User Testing Research Software Product Research Customer Feedback 60

B2B Product Management

DECEMBER 6, 2016

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role. This is not contradictory but rather complimentary.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

eG Innovations

JUNE 6, 2025

For anyone leveraging cloud computing, Amazon Elastic Container Service (ECS) continues to provide a seamless solution for managing containerized applications. The default ECS metrics are system-built. Network Traffic: Monitors inbound and outbound data to assess network performance. Are services scaling as expected?

Data Visualization 52

Data Visualization Analytic Tools Development Dashboard 52