Bain Public

NOVEMBER 3, 2021

(Montreal, Canada) - A new era of digital information is beginning at Métro Média , a Bain Public alumni client, with the release of their brand new mobile application that is now available on the Apple App Store and the Google Play Store. This accomplishment is the tipping point of a new age at Métro Média. Working With Métro Média.

Branding 52

Branding Technical Review Customer Experience Roadmap 52

The Product Coalition

JANUARY 17, 2022

API Growth to 2109 | Wendell Santos Michael Endler outlines the core pillars of an API product offering in his article, How APIs Become API Products , and one of the paramount compliments to a stellar, well-documented, API is the API Developer Portal. So, what UX elements make a great API Developer Portal? www.Astral.sh ).

UX 132

UX Data Visualization Development Reporting Tools 132

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? TL;DR Customer sentiment is the overall feeling your customers have about your brand. Actionable strategies for improving customer sentiment.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Research Software 81

Userpilot

JULY 20, 2023

Document360 for teams who only need a tool to create and publish resources and documentation. Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Convert ticket replies into knowledge base articles. Article analytics. Growth plan.

Embedded Analytics 90

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 90

Userpilot

APRIL 21, 2023

In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. TL;DR An in-app resource center is a space where users can find educational content and help articles within the application itself.

Feedback Software 82

Feedback Software Analytic Tools Data Visualization Embedded Analytics 82

Roman Pichler

NOVEMBER 1, 2022

Listen to the audio version of this article: [link]. Strive to come up with a plan that helps maximise the value your product creates and at the same time, attracts as much support as possible, as I discuss in more detail in my article Making Effective Product Decisions. 1 The Product Roadmap is a Feature-based Plan.

Roadmap 316

Roadmap Weak Development Team Customer Experience Reporting Tools 316

UX Studio: Product Management

FEBRUARY 20, 2024

Read this article and check it out. Design systems should also incorporate documentation: rules and guidelines on how to use specific elements. Professionals, such as content strategists, accessibility experts, marketers, and brand designers, can also benefit from it. How have we been doing this?

Research Software 76

Research Software Systems Review Customer Experience UX 76

Intercom, Inc.

OCTOBER 1, 2022

Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. More and more, brands are relying on customer self-service methods to cut costs, increase the efficiency of their live agents, and improve the overall customer experience. What is a customer self-service portal?

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

The Product Coalition

DECEMBER 28, 2020

In 2021, brands can use the power of video marketing to drive audience engagement and increase conversions. Mr. Clean is one of many examples of how animation can set a powerful brand image and stick to the customers’ hearts. 360-degree videos constitute a new visual experience for consumers that can help brands earn their loyalty.

Marketing 179

Marketing Advertising Airlines Magazine 179

The Product Coalition

JUNE 28, 2020

We had just signed up a travel brand that requires us to do something entirely different from what we’ve experienced with some of our real estate brand. Fast forward to a month after, I had completed the documentation and we’re ready to build our first tech product. Yeah, it worked ?? Let’s start building ??

Data Visualization 130

Data Visualization Technical Review Software Review Product Management 130

Userpilot

JANUARY 20, 2024

This is one of the questions we answer in this article. TL;DR A message map is a document outlining what and how the organization should communicate with customers, aimed at helping teams articulate a clear and consistent message about the product. This establishes a clear and cohesive brand message and increases brand credibility.

Messaging 71

Messaging User Testing Research Software Analytic Tools 71

Intercom, Inc.

JUNE 14, 2022

In some cases, push notifications ensure users have timely documentation on hand, such as concert tickets for upcoming shows or flight tickets on days of travel. Studies also show that restraint is key for brands using mobile push notifications. Brands often use them as a marketing tool to promote products and special deals.

Research Software 118

Research Software User Testing Messaging Government 118

Userpilot

APRIL 28, 2023

In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Product documentation helps your customers understand how your product works. Help articles enable customers to find answers to their questions on their own.

Analytic Tools 67

Analytic Tools Feedback Software Research Software Data Visualization 67

Product Innovation Educators

JUNE 12, 2023

We write a document that evolves over four to six weeks during which all of the leads from different teams contribute. We tap into all of that to write the vision document. [8:27] The document includes at most two pages about the vision. The strategy document provides North Star metrics.

User Testing 93

User Testing Customer Feedback Customer Experience Product Management 93

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. This article discusses how in-app messaging works and the tools to grow your product and business. Resource center : Pendo’s resource center lets you store documentation for your users.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

The Product Coalition

DECEMBER 30, 2022

In this article, we shall discuss the top-performing video-calling API providers in the market that can aid your app development process. Cometchat is trusted by some of the leading brands like Udaan, Swedbank, Calix, and others. Developers can get access to detailed documentation and tutorials for video call integration.

Research Software 97

Research Software Customer Experience User Testing Transportation 97

Userpilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. A knowledge base created with Userpilot.

Feedback Software 77

Feedback Software Analytic Tools Research Software Data Visualization 77

Intercom, Inc.

MARCH 26, 2018

If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes. As a writer of help documentation, I know that your work will only ever be as accurate as your last edit. Managing help articles is a process of constant prioritization. Focus on the fundamentals.

User Testing 190

User Testing Customer Feedback Customer Experience Product Research 190

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

MAY 20, 2024

SaaS customer experience refers to all the interactions a user has with a software brand. Enhanced brand reputation : Satisfied customers often recommend the service to others, expanding positive word-of-mouth. And as a result, it helps prevent churn, retain users, and transform them into brand advocates.

Customer Experience 84

Customer Experience Analytic Tools Feedback Software User Testing 84

UX Planet

MAY 3, 2024

Document everything. Meaning, create an excel spreadsheet, or a numbers document, or a google sheet, notion or coda document, whatever software package you prefer, where you keep track of all the positions you apply for. I mentioned this on my prior article, and am going to reinstate it with a different prism.

Research Software 81

Research Software Product Research Document Positioning 81

Intercom, Inc.

JULY 22, 2019

These articles empower customers to get started with new features and see the value in them, all on their own. And the best thing about help content is it’s incredibly scalable – just one article can answer the same question for hundreds or thousands of customers. Assemble your collection of articles ??.

Product launches 177

Product launches User Testing Article Customer Feedback 177

Userpilot

APRIL 10, 2024

This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth.

Onboarding KPIs 97

Onboarding KPIs Customer Experience Customer Feedback User Testing 97

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

The Product Coalition

MAY 24, 2023

One of the videos made at Alconost using this logic was about Interacty, a platform for creating branded games and other interactive content that helps in marketing. link] Ad videos for brand awareness and conversion growth Want to add a little sparkle to your video ads but aren’t sure you’ll be understood? Don’t ditch that idea!

Customer Experience 116

Customer Experience Advertising User Testing Customer Feedback 116

Product Talk

DECEMBER 1, 2021

documentation) vs. which problems might need a software solution (i.e. Because it’s a brand-new process, there’s a lot of ambiguity. Document the process. Careful documentation of the process, resources, and tools (Miro, Confluence, etc.) collecting consent in an automated way).”. Tweet This. “I Tweet This. Tweet This.

Product Research 247

Product Research Research Software Feedback Software User Testing 247

Userpilot

MAY 25, 2022

This article outlines the best practices for creating an ideal knowledge base structure. A SaaS knowledge base is a collection of structured documentation that provides instant customer support. Split the documentation into modules to help customers find the resources they need without much effort. improve product experience.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

SEPTEMBER 19, 2023

Using help center widgets, chatbots, resource centers, product documentation, etc., Here are some important factors to consider while choosing self-serve support tools: Ability to build different help content formats, including articles, videos, surveys, checklists, and links to add to your help center.

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52

Product Talk

APRIL 12, 2023

Either advertisers are paying to get their brand in front of your viewers or your viewers are paying a subscription to consume that content. Content Documentation for a Company’s Products Teresa Torres: All right, let’s look at another one. So product documentation, API references, grab and go marketing.

Government 181

Government User Testing Product Research Customer Experience 181

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your self service support needs. The option to customize your self serve portals to match your brand’s branding, i.e., color palette, style, and fonts.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Imaginary Cloud - Design

JULY 8, 2021

This article seeks to explain the definition of coolness and further describes (with examples) each characteristic of what is perceived as cool. Later, in 1995, Carson founded his studio and worked with well-known brands, such as Nike, Microsoft, MTV Global, Warner Bros., Everyone wants cool designs, but do we know what coolness is?

Research Software 116

Research Software Magazine User Testing Branding 116

Userpilot

JANUARY 8, 2024

This article shows you: 16 proven strategies for SaaS. Grammarly uses a demo document to show users how the tool works. Examples of resources you can cover in the in-app resource center include video tutorials, step-by-step guides, FAQs, and product documentation. Features to look out for in the right customer onboarding tool.

Feedback Software 81

Feedback Software Analytic Tools User Testing Customer Feedback 81

Userpilot

NOVEMBER 24, 2022

Step-by-step guides are the base of your documentation and a must-have if you want to enable product growth. Proper documentation can go a long way when outsourcing processes, hiring new employees, and onboarding customers to use your product as intended. Regularly update your instructions and keep your documentation up to date.

Feedback Software 89

Feedback Software Research Software User Testing Customer Feedback 89

Userpilot

AUGUST 31, 2021

Think about it — would you rather sign up for a product that has detailed documents for every release or one where you're always left wondering what's new or what bugs have been fixed? Release notes are technical documentation that a SaaS company creates and distributes for each product release. What are release notes?

Feedback Software 90

Feedback Software Analytic Tools User Testing Data Visualization 90

UX Planet

JANUARY 24, 2024

And just like that, the idea for a new article was born. For juniors, it’s a great way to start building a structured portfolio and documentation habit, which is key in this field. Notion Plus offers unlimited documentation capacity, essential for complex project management and extensive documentation.

Research Software 52

Research Software UX ChatGPT Data Visualization 52

Userpilot

JANUARY 22, 2024

In this article, we dive deep into what a product marketing framework is and explore its essential components. Whether that is brand awareness, lead generation, or sales, your chosen framework should align with the objective. When crafting your message, you must also note that the message will define how your brand is perceived.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

DECEMBER 6, 2023

This article explores the roles and responsibilities of the web designer and the UX designer. They design the graphics and visual brand elements used on a website and are responsible for retouching and editing images. Despite the similarities in title, these are very different roles.

Research Software 81

Research Software Analytic Tools Feedback Software Data Visualization 81