Userpilot

MARCH 30, 2025

A successful mobile app must consistently transform fleeting interactions into lasting customer relationships. ” In this article, I explore that question, highlighting key steps to create a mobile app engagement strategy and the best engagement techniques for mobile apps. The question is, “How?”

Analytic Tools

Userpilot

MARCH 5, 2025

Customization options Appcues provides full customization when building user flows. Scalability and security Appcues complies with regulatory privacy frameworks like GDPR and CCPA. The company also conducts annual SOC2 Type 2 audits to ensure customer data safety. Zendesk dashboard. Criterion Does It Deliver?

Analytic Tools

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention. To achieve that, make sure the content isdiverse.

Feedback Software

UX Planet

JUNE 30, 2025

Written by Alex Kreger and UXDA team In banking, AI is no longer experimental — it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. Nonetheless, banks are addressing these by developing AI governance frameworks and using techniques like model explainability and data anonymization.

Data Visualization

Userpilot

JUNE 12, 2025

In this article, we’ll explore how Userpilot supports healthcare companies in solving these challenges, drawing directly from real-world user evidence and success stories. That’s why teams over at VideaHealth are now using Userpilot to build in-app resource centers filled with searchable FAQs, articles, how-tos, and walkthroughs.

Data Visualization

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. In this article, we cover: A brief history of the Kano model. Five categories of potential customer reactions to new features. It boosts customer satisfaction by prioritizing features that align with customer needs.

Customer Satisfaction

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? Would like to get your thoughts around that in the article. but its up to you, i’m not sure if its something you need to cover in this article but it might provide a more complete picture. FBLs help keep you close to your customer.

Product Research

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? This article will discuss the key steps to get you started. Let’s get right to it.

Data Visualization

Userpilot

JULY 29, 2024

And that’s why it’s necessary to adopt the right product management frameworks (the blueprint!) So, which product management frameworks should your team use? In this article, we’ve outlined an extensive list to help inform your product strategy. to guide product teams at every stage. The result? Top-notch products.

Framework

Intercom, Inc.

JULY 28, 2021

But in order to move the dial on support revenue and boost the bottom line, you need to be able to provide customer support at scale – as well as give customers the personal support experience that they expect. Boosting customer satisfaction through efficient, personalized support. The key to this balancing act?

Reporting Tools

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing.

Feedback Software

Intercom, Inc.

JUNE 8, 2021

The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.

Reporting Tools

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. This article discusses the best growth marketing strategies within the AAARRR funnel. It also covers the following: The definition and benefits of a growth marketing framework. What is a growth marketing framework?

Analytic Tools

Userpilot

SEPTEMBER 18, 2024

In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage. What is the AARRR metrics framework? AARRR, also known as pirate metrics , is a framework companies use to drive product growth. AARRR metrics framework background: Who created it and why?

Onboarding KPIs

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. Hence, besides electing the roadmapping framework that works best for your organization’s goals, choosing the right prioritization framework to help you determine the most important tasks and milestones along the way is also important. What is my final destination?

Framework

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development.

Feedback Software

Intercom, Inc.

NOVEMBER 30, 2021

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. The anatomy of a modern customer support tech stack . . Once you’re clear on your goals, a solid framework can help you pinpoint the exact tools and capabilities your team needs to succeed.

Technical Review

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? These are only two of the many questions this article tackles. We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. What is a product analytics framework?

Analytic Tools

Intercom, Inc.

AUGUST 5, 2020

Either you’re all in on delighting customers, or you’re doing everything you can to minimize your costs and maximize your profit. One of the challenges we’ve faced as a support team is scaling our high bar for customer satisfaction without scaling our headcount alongside our customer count. It’s a problem we know well.

Customer Experience

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. What is a customer onboarding framework? Interactive tours.

Analytic Tools

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools

Userpilot

APRIL 23, 2023

What’s a product metrics framework? If you’re after answers to these questions, you’re in the right place because that’s exactly what we discuss in the article! We also look at how product managers can use Userpilot to implement product metrics frameworks. What is a product metrics framework?

Onboarding KPIs

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? Dave McClure's Pirate Metrics framework. In short- AARRR.

Analytic Tools

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. The purpose of this article is to curate and summarise the best thinking out there on Jobs-to-be-Done in order to explain what it is, why you need to use it and how you can apply it. Run JTBD surveys to understand your customer’s behaviour.

User Testing

Userpilot

MAY 1, 2024

In this article, we dig deeper into what user needs analysis is and how you can get started with it. TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys.

User Testing

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing

Intercom, Inc.

JULY 1, 2020

At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers. We’ve seen great success, including an improved rate of automated resolution, high customer satisfaction, and increased retention. What is proactive customer support? Conversations closed by articles.

User Friction

Userpilot

FEBRUARY 29, 2024

Some alternative key metrics to focus on include feature adoption rates, user retention and engagement, and customer satisfaction scores. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the feature usage rate? SMART goal setting frameworks.

Data Visualization

The Product Coalition

AUGUST 12, 2023

Drawing inspiration from my experience as an engineer turned to product (yes, UX/UI are not my most robust suites), this article aims to demystify the application of Gestalt principles in visual design, providing product managers with insights to enhance their design-driven decisions and drive business results.

Product Management

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. Customer requests are queries about your product.

Feedback Software

Userpilot

NOVEMBER 8, 2022

This article is focused on product marketing OKRs and how they help product teams drive adoption. Product marketing OKRs are a goal-setting framework involving two parts: objectives and key results. A diagram of the OKR framework. There are two main performance frameworks in product marketing – OKRs and KPIs.

Onboarding KPIs

UX Planet

SEPTEMBER 22, 2024

Here’s why they matter: Improving findability A well-organised structure helps users find what they need quickly, reducing frustration and increasing the likelihood of return visits. For Community Southwark, poor navigation meant users spent too much time searching for simple resources, as reflected in their feedback. Enjoyed this?

User Testing

The Product Coalition

AUGUST 2, 2020

In addition to bringing engineering management strategies to help the internal team organize and execute, I also leveraged product management frameworks to drive alignment internally and externally. I used the Mission/Vision/Strategy framework to analyze our work. This was the state of the team when I inherited it.

Data Visualization

Intercom, Inc.

JUNE 15, 2021

“Strong support teams put the customer’s needs at the heart of everything, from the processes they develop to the software they choose to implement them”. We’ve found that in addition to providing a better customer experience, self-organizing teams have helped foster stronger relationships within our company. Automate where possible.

Agile

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This often translates into higher user satisfaction and retention. Why is it important?

Product Research

Userpilot

OCTOBER 3, 2024

And the easiest way to establish this connection is by learning how to improve CSAT (customer satisfaction). In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. shift in customer loyalty.

User Testing