Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! B2c marketing strategies, on the other hand, target end consumers that are purchasing a product or service for themselves.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? Tableau is the best user data visualization tool.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. A holistic CJ approach focuses on a unified experience, providing additional insights into customer behavior at every step.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Intercom, Inc.

JANUARY 28, 2020

In fact, with Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone, serving more than 25,000 users in over 2,000 different enterprise companies worldwide. In SaaS you want all relevant and historical data to be automatically aggregated in one source.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Every business offers different services; thus, every GMT strategy will differ. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing. You clicked on the right guide.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Revulytics

FEBRUARY 12, 2019

I read with interest an article on CMS Wire about how many organizations are rethinking the product management role. These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. The same data can help in tracking profitability.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

APRIL 8, 2022

You can watch the full interview on Finding Product-Market fit here , or read this article for a summary of the key points. Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Usersnap

SEPTEMBER 27, 2022

Today I’m going to present you with 10 excellent open-source bug tracking tools that help you to get started with the bug tracking game. Most open source tools are the easiest way to learn something new or to set up a new workflow within your team. Test Reports and Analytics. Why open source bug trackers?

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

ProductPlan

MARCH 17, 2020

upsell new services). Product Vision : Influencing the company’s mission statement may be beyond the scope of the PM (particularly for a large enterprise vs. a small business that only has one product), but PMs can own a product vision and align the product team to it. Common inbound effort activities include: Setting the vision.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Business of Software Conference

NOVEMBER 16, 2023

And while advances in technology like ChatGPT and other artificial intelligence tools can now mimic humanity and sound more like humans and less robotic, they’re still imperfect tools. does not regularly invest time in cold calling; all of their business comes from inbound sales. And humans like to buy from other human beings.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In this article I’ll summarize what I consider to be the best approach to setting top level metrics. The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market. You have 30 seconds to answer. you need numbers.

KPI 92

KPI Data Visualization Workshop Analytic Tools 92

The Product Coalition

JULY 3, 2018

Support Hero is self-service knowledge base that helps companies educate their clients. A lot of time, a lot of tools, a lot of money. Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Intercom, Inc.

JULY 29, 2021

Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback. We’ve gathered a list of articles, videos, and podcasts you can check out: Planning for hypergrowth in EMEA with Mark Rudden of Browserstack. Caught your interest?

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

DECEMBER 15, 2021

Whether it’s to pass data between platforms, get notifications in our Slack/Teams apps, or have workflows with more complex logic, we would all save a lot of time and headache if our apps worked together cohesively. Premium integration : Marketing automation tools – they enable automatic follow up with leads.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

ProductPlan

SEPTEMBER 28, 2022

Product-led growth is a business strategy in which a company uses its product as the primary tool to gain customers. Self-service trials. Common ways to accomplish this early access is through self-service free trials. The teams use this data to make the proper investments to drive acquisition, conversion, and expansion.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

Userpilot

MAY 30, 2023

Understanding how to choose CDP vendors that help you harness data, make the most of the insights you gather, and drive growth is a tricky challenge. In this article, we’re going to unpack what a customer data platform (CDP) is, explore the best tools out there, and share a few attractive alternatives.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Experience 98

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Indicative

MAY 25, 2018

Deciding by Data. Becoming a data-driven company is about two things; technology and culture. That was the message of Indicative CEO Jeremy Levy’s session on “Deciding by Data,” which is also the theme of podcast he hosts. Levy first touched on the commoditization of data that’s made data access easier for every business.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Userpilot

APRIL 22, 2024

This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. Examples of product-led growth companies that can help you achieve PLG success include: Hubspot offers a free grader tool to attract potential customers.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Intercom, Inc.

JANUARY 16, 2019

Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. The result is greater penetration into the enterprise, higher product appreciation, and more revenue from a given customer. It’s the single best book on the topic.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

StubHub

MAY 8, 2019

Self-service: Developers are now able to get going faster than before. One-stop API access : StubHub’s API product catalog now houses all APIs in one centralized location with the latest documentation, sample code and reporting metrics. The most significant challenge was due to the lack of a self-service functionality.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

JULY 24, 2023

Offering self-service support. Account-based marketing is the preferred approach for enterprise solutions while software bundles often leverage email marketing to generate sales. Some SaaS marketers prefer to look at the data from your current customers and use that as a foundation for user personas. Focus group insights.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. ’ It’s also important to purchase tools for scale. What do we need to change?

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Business of Software Conference

JANUARY 28, 2019

A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. And it can be really hard to monitor anything other than just the raw data. I said what do you mean? Of course it doesn’t work.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40