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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success. But what strategies work?

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Product Dogfooding in Software Development: A Quick Guide (+Best Practices)

Userpilot

That’s what you’ll find out from this article. Use surveys , interviews, session recordings, and product analytics to gather insights. For more comprehensive insights, combine it with other testing methods, like beta testing. Dogfooding means eating your own dog food. Let’s dive in!

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The Top Mobile App Trends from 2020

Alchemer Mobile

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. It has also changed how we interact with our favorite stores, restaurants, and service providers – even our healthcare providers. For example, we’re seeing this with a lot of our media and entertainment customers.

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The Importance of “Fan Building” for Companies: Successful Examples of Subculture and Entertainment (Part 2)

freshtrax

In this article, we will examine the future marketing potential of the entertainment industry from the perspective of fan marketing. In continuation of the first part of this series, this article will be presented in the form of a dialogue between two btrax team members: Ayaka, a marketer, and Mana, a business producer.

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How to Use Generative AI and LLMs to Improve Search

TechEmpower - Product Management

Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers. Enhancing Front-End Product Search We also developed a front-end search tool that revolutionized the way users search for products.

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12 Strategic Customer Engagement Tactics [+ Examples]

Userpilot

In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. The best customer engagement strategies you can use to improve customer loyalty are: Offer personalized customer experience based on welcome survey data.

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Keeping Track Of Your HEART – Tomer Sharon on The Product Experience

Mind the Product

If you care about what people think, then there’s no analytics package that can give you that answer… There are people who would argue that “Oh yes, we can tell if they are satisfied if they do 1, 2, and 3” It’s not true… the numbers will never tell you what people have in their minds. How to use data.