Product Talk

JANUARY 18, 2023

Their current customers operate in the field of education where they coach their clients (who are teachers) on how to use their educational program and tools. So she began an educational journey, listening to podcasts and reading about product discovery best practices.

Feedback Software 224

Feedback Software Product Research Customer Experience User Testing 224

Revulytics

JULY 12, 2019

For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. If you don’t have usage analytics in your application, you probably have to ask a developer to write a SQL query and try to peel back the layers of usage.

Analytic Tools 73

Analytic Tools Data Visualization Reporting Tools Education 73

Product Talk

JANUARY 24, 2024

As always, Tools of the Trade is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. Jess Knollmeyer is a Senior Product Designer at n0de , a company that’s developing software solutions to make net zero approval, planning, and implementation easier and faster.

Research Software 212

Research Software Feedback Software User Testing Customer Experience 212

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Offer educational resources like guides and webinars to help users maximize product value. Wondering how to improve customer retention?

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

FEBRUARY 4, 2023

In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. You can develop and execute strategic initiatives with the OKR framework. Tooltips provide customers with a quick and easy-to-understand visual prompt in the form of a small pop-up message.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

The Product Coalition

SEPTEMBER 23, 2023

Research Phase: Pioneering Your NFT Marketplace Development Vision Before we dive too deep, let’s start by dipping our toes into the research phase — the very beginning of this exciting journey. Growing Demand for NFT Marketplace Development You might be wondering, “Why all the buzz about NFT marketplaces?” What is an NFT Marketplace?

Research Software 122

Research Software Analytic Tools Feedback Software Data Visualization 122

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? If so, this article is exactly what you need! Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages. Let’s get into it, shall we?

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

Revulytics

NOVEMBER 29, 2018

Instead of simply notifying users by email, it pushed in-app messages about the breach and let users know the application had been compromised through the application itself. Innovative companies like Under Armour recognize this, and are using customer communication channels like in-app messaging for risk management purposes.

Analytic Tools 66

Analytic Tools Feedback Software Messaging Customer Communications 66

The Product Coalition

MARCH 21, 2023

Granted, “accessible” can mean a great deal of things, especially when he is talking about making product management education accessible to everyone, globally. Essentially, a great educational article that’s designed to give readers access to knowledge and tools in order to get things done.” Now let’s be honest.

Analytic Tools 78

Analytic Tools Data Visualization Technical Review Education 78

Userpilot

JUNE 12, 2024

Develop a comprehensive launch plan : Create a detailed roadmap that outlines all pre-launch, launch, and post-launch activities. Prioritize user feedback and testing : Involve users throughout the product development process. Product Launch Manager : Develop and execute comprehensive launch plans.

Product launches 52

Product launches Analytic Tools Data Visualization Feedback Software 52

Userpilot

MAY 27, 2024

Deliver ongoing training : Engage users with educational content like webinars and tutorials. This way, you can adapt your product development, marketing strategies, and the user experience to their needs—and improve their perceptions. It can include FAQs, tutorial videos, step-by-step guides, or help articles.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Product Talk

FEBRUARY 2, 2022

It’s hard to take a whole book or a six-week class and instantly download that into all my coworkers’ brains, so it’s been an education process as well, but every time I introduce a new piece of it, it seems to catch on really quickly, and their response is, ‘Oh right, this makes a lot of sense!’”. This isn’t always an easy or simple process.

Product Research 235

Product Research User Testing Engineering Testing 235

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

APRIL 29, 2024

These are the main questions the article tackles. Segmentation is a strategy used in marketing, product development, and customer support. In SaaS, segmentation surveys provide crucial insights that inform product development , marketing strategies, and customer engagement tactics. What is your highest level of education?

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

Userpilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo! SaaS learning management systems are used in the learning and development industry for fully online courses as well as blended learning.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

APRIL 2, 2020

That’s why it’s essential that you educate them in some way. And in this article, I’m going to argue that in-app tutorials are the best way to do that. For now, all you really need to know is that an in-app tutorial is designed to educate your users. In-app tutorials develop relationships.

Research Software 75

Research Software Education Customer Experience User Testing 75

Revulytics

MAY 17, 2018

Contextual relevance is king when it comes to presenting people with messages you want to resonate and drive them to respond. It’s delivering the right message to the right user at the right time in the user’s journey. To be most impactful, the message should be delivered when the user is engaged with the application itself.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. Composer AI features Our customers spend almost half of their Inbox time in the composer – the text field where they write messages to their customers. The arrival of ChatGPT just eight weeks ago was a watershed moment.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role. How is marketing-led growth different from product-led growth and sales-led growth?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Key responsibilities of account managers Developing strong customer relationships is no longer the only thing a successful account manager has to take care of.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

UX Planet

DECEMBER 26, 2023

It also does not mean you can’t draw ideas and inspiration for your project by reading articles, brand stories, or tweets. ? There’s a fine line between boring and messy; inside that line, there’s “I get the message, cool”. Article — Where are our design heroes? I’m excited to see how this develops. "I Check it out.

Transportation 95

Transportation Entertainment Banking Branding 95

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

The Product Coalition

OCTOBER 3, 2023

This article will delve into the varied use cases and substantial benefits of integrating AI in healthcare , showcasing its potential to redefine patient care. Patient engagement and education: AI-driven chatbots and virtual health assistants provide patients with 24/7 support, answer their questions, and offer medication reminders.

Healthcare 124

Healthcare Data Visualization Research Software Analytic Tools 124

Intercom, Inc.

APRIL 27, 2021

This is where Macros and Articles can be game-changers for your team. Each piece of content that you create, whether that be a help doc or a direct message from the Inbox, offers an opportunity to improve the customer experience and further personalize your support. Macros also enormously reduce our workload.

User Testing 118

User Testing Customer Experience Customer Feedback Feedback Software 118

UX Planet

JANUARY 16, 2024

In this article, we’ll uncover the common branding mistakes that have haunted both enterprises and small ventures. Market research for startup branding can be perceived as an unnecessary expense, especially when compared to product development or marketing activities that seem more directly linked to revenue generation.

Branding 94

Branding User Testing Product Research Data Visualization 94

Userpilot

MARCH 7, 2024

These are the main questions the article explores. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Use AI to fine-tune your microcopies Microcopies are short snippets of text in in-app messages that provide product information and guidance.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

UX Planet

JANUARY 15, 2024

Instant Messaging communication has also transitioned from chatting on Yahoo Messenger on desktops to conversing with family and friends on Whatsapp groups. Technology has influenced every aspect, from shopping to education to gaming, marking a remarkable paradigm shift. The more you use the phone, the more you will use apps.

UX 89

UX User Testing Customer Experience Artificial Inteligence 89

Userpilot

NOVEMBER 3, 2022

Also known as a customer service knowledge base, this resource is created solely for customer education. An internal knowledge base is designed to educate, train, and onboard employees. A well-crafted knowledge base is an invaluable tool for customer education and reducing friction along the user journey. Feedback option.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

The Product Coalition

APRIL 28, 2023

Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. This information can then be used to identify areas for improvement and prioritize product development efforts.

ChatGPT 97

ChatGPT Reporting Tools Feedback Software Research Software 97

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development. Product usage data captures how users interact with the product to inform development and engagement strategies.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 29, 2023

This article considers what product experience is. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Userpilot: in-depth product education through Product Adoption school Userpilot is a product growth tool that helps product teams deliver personalized in-app user experiences.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

The Product Coalition

SEPTEMBER 8, 2022

This tool allowed me to see that our education offerings were sometimes not shown, because we’d mistakenly un-indexed a page! You can easily see how technologies trend over time, viewing their growth and decline based on the number of questions asked on the most popular developer support forum.

Data Visualization 133

Data Visualization Analytic Tools Reporting Tools Research Software 133

The Product Coalition

JUNE 21, 2021

Access to education opportunities appropriate to respective disabilities will be easier to enroll in, regardless of school or institution. Learning disabilities People with learning and cognitive disabilities are limited in how they perceive and process information and/or the way the grow and develop over time. Use common language.

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. The rise of messaging.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Intercom, Inc.

OCTOBER 13, 2022

And finally, a new tooltips feature – our first ever customer-initiated message type. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”. Messaging has taken over our personal communication, and now we’re seeing in-product messaging taking over in business from phone and email.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Product Talk

MARCH 6, 2024

Keep in mind that as always, Tools of the Trade is intended for educational purposes and does not constitute an official Product Talk endorsement of the tool. If you click on a different status, we have these like pre-baked messages that have been written by a member of the product team , and you can customize the response if you want to.

Feedback Software 211

Feedback Software User Testing Customer Feedback Customer Experience 211