Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. I continued to rely on my feedback loops throughout this process.

Product Research 299

Product Research Books User Testing Feedback Software 299

Userpilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. When the issue is resolved, follow up with the customer to ensure they are satisfied and thank them for their feedback. The customer feedback loop.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. 5: Close the loop. To get the most out of an NPS+ survey it is important to close the feedback loop and let customers know that you are not just asking for their feedback, but acting on it as well.

Product Research 246

Product Research Feedback Software Customer Experience User Friction 246

Product Talk

APRIL 11, 2018

In the world of digital products, not only are most of our decisions two-way door decisions, but we also have fast feedback loops. Make sure you have the right feedback loops in place to know when you got it wrong, and don’t be afraid to course correct when needed. Are you interested in more articles like this?

Product Research 244

Product Research Customer Experience Software Review Feedback Software 244

Lenny Rachitsky

JANUARY 14, 2025

The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. There are some considerations to take into account, which I elaborate on in this article. SPACE is very thorough, but it doesn’t come with a turnkey list of things to measure (by design).

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Intercom, Inc.

MARCH 16, 2021

Create a customer feedback loop. That’s why it’s important to create a qualitative customer feedback loop where customers can quickly and easily share more detail on their issues. Conversations closed by articles. Quantitative data is meaningful. This translates to about $400,000 saved per year.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. It demonstrates how teammates manage their help center content, how users consume that content, how teammates can send that content when responding to users, and how a feedback loop continuously improves the content quality.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Usersnap

MARCH 24, 2025

This article will walk you through the key phases of the product discovery process , best practices for gathering user insights, risk mitigation strategies, and how to leverage PDLC tools like Usersnap to streamline feedback workflows. Use focus groups to test low-fidelity prototypes and gather qualitative feedback.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Usersnap

JUNE 12, 2025

Ant’s Advice on Iteration: Tie each delivery to a clear learning goal Keep the feedback loop alive: user input → iteration → result Don’t isolate discovery folks from the dev crew “Shipping fast is great. This is your playbook for doing dual track right: grounded in systems, supported by templates, and focused on impact.

Product Research 52

Product Research Agile Customer Feedback User Testing 52

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. With Intercom, you can flawlessly communicate with your customers, wherever they may be.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

The Product Coalition

FEBRUARY 3, 2022

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. This is a topic for another article. The biggest benefit is that we only need to set it up once and then regularly monitor to get into a feedback-improvise-feedback loop.

Customer Feedback 183

Customer Feedback Data Visualization User Testing Analytic Tools 183

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. You can explore ideas via tweets, Medium articles, LinkedIn posts, and the like to see what resonates. Product leaders understand the importance of feedback loops and iteration. Share Your Story.

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Product Research Data Visualization Feedback Software User Testing 167

The Product Coalition

MARCH 3, 2023

While getting help can take many ways, from self-serve knowledge base articles to forums, talking to a human on the phone, or even on-site visits, too many companies treat support as a cost center to be minimized. It would be best to have built-in feedback loops to ensure you move as many right players forward as possible.

Customer Experience 158

Customer Experience Customer Feedback User Testing User Friction 158

The Product Coalition

FEBRUARY 20, 2023

Even when I search for “how to find product market fit,” I find vague articles describing how you should understand your target persona, test prototypes, etc., Most articles I’ve read on this topic just stop there. but nothing around how to measure it. They just count how many people would be very disappointed.

User Testing 179

User Testing Product Research Product Marketing Customer Feedback 179

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Intercom, Inc.

MAY 15, 2018

We witnessed consistent CSAT responses to real-time chat experiences we provided using Intercom’s Business Messenger and Articles. Inbox saved replies and the Articles knowledge base also allowed our team to save time in providing answers to frequently asked questions in a seamless and swift way.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

The Product Coalition

NOVEMBER 1, 2020

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. How to prioritize the ideas for maximum business value?

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Product Coalition

APRIL 3, 2023

And that means you need a system for managing feature requests and customer feedback. This article gives you a step-by-step guide — with examples — to build a user feedback collection system that you can trust — whether you’re a new startup or an enterprise. What’s the best way to do that? The person making the request.

Feedback Software 155

Feedback Software Customer Feedback User Testing User Friction 155

UX Planet

DECEMBER 6, 2024

In this article, we will mainly focus on how AI-driven UX has impacted and will continue to influence the modern business world. Continuous Feedback Loops : Incorporate user feedback to refine AI systems and address unintended consequences in realtime. No one can denythat.

Research Software 89

Research Software Feedback Software Analytic Tools Data Visualization 89

UX Planet

FEBRUARY 5, 2025

In addition to these changes, Rumi Cosmetiques worked tirelessly to integrate a customer feedback loop into their strategy. By actively seeking and analyzing customer feedback, they could continually refine their approach to align with consumer expectations, driving further enhancements in the shopping experience.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

OCTOBER 13, 2022

A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. This article will help you understand the importance of a feature request template and improve your product feedback process with the best practices.

Customer Feedback 98

Customer Feedback Feedback Software User Testing Product Research 98

Userpilot

DECEMBER 22, 2022

In the article, we look at the stages of the product ideation process and popular ideation techniques a product manager can apply. We also explore different ways of collecting user feedback to inform the process. First, product teams need to prioritize user feedback to identify opportunities. Close the feedback loop.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

MARCH 31, 2023

In this article, we’ll break down what customer experience surveys are, how they work, and list best practices you can follow when creating them. TL;DR Customer experience surveys allow businesses to collect valuable customer feedback and assess the customer’s experience with a product or service. Running an A/B test in Userpilot.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 29, 2022

Act on the data collected through sentiment analysis and close the customer feedback loop by solving the problems. It allows you to identify customer emotions regarding a product or any of its aspects by going through any form of text, such as social media posts, online reviews, and news articles. Customer Feedback Loop.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Product Talk

JANUARY 8, 2020

Read Product Talk: I’ve published 200+ in-depth articles right here, which are freely available to everyone. New articles come out the first Wednesday of every month, and I’ll continue to publish regularly throughout 2020. Get notified of new articles here. I’ll also continue to publish the newsletter throughout 2020.

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Product Research Workshop Books Events 168

Userpilot

FEBRUARY 15, 2023

In this article, we consider: What a survey pop-up is and the benefits of using one. Once you’ve gotten responses from users, ensure you close the feedback loop by acknowledging the response, acting on the feedback, and informing the user of your actions. Customer feedback loop.

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

UX Planet

SEPTEMBER 8, 2024

This article provides an overview of all three models and offers practical tips on how to make the most of them. How to make the most of centralized model Implement feedback loops: Create channels (e.g., Slack, design forums) for teams to provide feedback to the centralized team on what is working and what needs improvement.

Reporting Tools 106

Reporting Tools Feedback Software Government Systems Review 106

Johanna Rothman

MARCH 21, 2024

Sure, if a team reduces its feedback loops, the team will learn faster. In addition, more frequent customer and internal feedback can help create a better product. Back in 2011, I wrote this article: Agile Has Not Crossed the Chasm, A Contrarian View. These practices are the most effective ways to manage. Limit your WIP.

Software Review 111

Software Review Agile Product Research Feedback Loop 111

Userpilot

DECEMBER 6, 2022

This article will show you practical tips you can start implementing today. Make it easy for customers to provide feedback whenever they want. Close the feedback loop. Close the feedback loop. The feedback loop isn’t closed until you get back to customers with updates you made based on their feedback.

Product Research 98

Product Research Feedback Software Customer Experience Customer Feedback 98

Gainsight

MAY 12, 2022

Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier. This is where customer feedback loops directly improve the customer experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Johanna Rothman

FEBRUARY 27, 2024

That's because they don't have unplanned feedback loops as in the image on the left. That learning helps to reduce the team's feedback loops, and it speeds the product development. So far, all the AI-generated articles I've read are boring, boring.) Asking for help is just the first step.

Product Research 105

Product Research Software Review Feedback Software Weak Development Team 105

Product Talk

SEPTEMBER 6, 2023

Let’s have feedback loops. Discovery is about: How do we build fast feedback loops to support our decisions? It’s: How do I build fast feedback? How do I get fast feedback that this was a good decision or a better decision than this other decision? And it probably involves feedback loops.

Product Research 320

Product Research User Testing Research Software Feedback Software 320

Usersnap

AUGUST 26, 2021

or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. So how do you get customer feedback and accelerate growth?

User Testing 119

User Testing Feedback Software Customer Feedback Customer Experience 119

Userpilot

JULY 22, 2022

Give users self-service options, like video tutorials and help articles, to improve customer success. Ask for feedback directly with a mix of in-app microsurveys and a Voice of the Customer Program. Close the customer feedback loop by being transparent about where user feedback is impacting product changes.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

JULY 4, 2022

In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Close the feedback loop through personalized announcements after product changes. Step 5: Close the customer feedback loop. Postfity’s customer feedback loop.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

The Product Coalition

JULY 6, 2022

In this article, we will look at what Lean product management is, how it can help you and how it can help your startup build great products that your customers love. Special thanks to Tremis Skeete, Executive Editor at Product Coalition for the valuable input which contributed to the editing of this article.

Startups 158

Startups User Testing Product Research Feedback Software 158

Userpilot

NOVEMBER 24, 2022

This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. This could be through various media, like a passive feedback widget. Resolving the issue could be as simple as referring the customer to existing knowledge base articles. Customer request feedback loop.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98