ProductPlan

SEPTEMBER 21, 2023

Since its humble beginnings in the 1970s, objectives and key results (OKRs) have emerged as a relatively universal goal-setting framework used by individuals, teams, and organizations of all sizes. On the surface, OKRs appear simple. But first, let’s take a step back and define objectives and key results.

Reporting Tools 92

Reporting Tools Technical Review User Testing Customer Experience 92

Intercom, Inc.

JANUARY 20, 2021

Not only that, but it’s fundamental to the Conversational Support Funnel , our framework for delivering efficient , personal support at scale. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Once an article is published, don’t let it grow stale.

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User Testing Customer Feedback Customer Experience Embedded Analytics 232

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

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User Friction Outbound Customer Experience Onboarding KPIs 239

Intercom, Inc.

OCTOBER 27, 2021

Last year we announced the Conversational Support Funnel – a powerful framework to help your support team to get ahead of known problems with proactive support , automatically answer simple, repetitive queries with self-serve support , and resolve complex issues with a human touch. . are performing best for your team.

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Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

APRIL 25, 2018

Before this, we’d invested a lot of time in features like article suggestions. Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message?

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

APRIL 16, 2024

In this article, we explain: What customer journey insights are. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. Consider using a framework like SMART to ensure they are specific, measurable, and achievable within the allocated timeframe.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

FEBRUARY 20, 2024

In this article, we’ll explore the benefits of targeted email marketing in SaaS, how to segment your audience for more impactful campaigns and go through practical steps to set up and optimize your targeted email marketing efforts. Goal setting framework.

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Analytic Tools Feedback Software Data Visualization User Testing 103

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! To evaluate your in-app messages, use flow analytics. Most teams these days follow Agile frameworks, like Scrum, and deliver work in small increments. Popular frameworks include Kano, Cost of Delay, RICE, and Value vs Effort.

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Product launches User Testing Product Research Analytic Tools 103

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. The purpose of this article is to curate and summarise the best thinking out there on Jobs-to-be-Done in order to explain what it is, why you need to use it and how you can apply it. Apply more complex JTBD frameworks. What is Jobs-to-be-Done (JTBD)?

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User Testing Data Visualization Customer Feedback Product Research 160

Userpilot

OCTOBER 4, 2022

In this article, we’ll cover: What growth loops are and what makes them so effective. The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). Understanding the growth loops framework.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

OCTOBER 6, 2023

TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. What is a B2B marketing funnel?

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B2B Analytic Tools Feedback Software Data Visualization 105

The Product Coalition

APRIL 16, 2018

A Product Management Framework for Machine Learning?—?Part Or why Product Managers are essential to ML success As can be seen throughout the framework, Product Managers play a role in the entire ML System journey right from conceptualization to production and beyond. Here’s the full article. Get Creative!

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Artificial Inteligence Framework Data Visualization Product Research 60

Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. Win back more time for your team with these 4 proactive messages. It improves long-term success metrics like customer retention and satisfaction.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

The Product Coalition

JUNE 15, 2023

After reading this article you’ll know how to make users click and tick. To attain this in the click and tick theory it is only right to use the hook framework and Charles Duhigg’s 3 components of habit, cue , routine and reward as a case study just like i have been for the last 2 articles. The second is always the aim.

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User Testing Customer Experience Product Management Product Manager 109

The Product Coalition

MARCH 27, 2018

A Product Management Framework for Machine Learning?—?Part ML is a creative process, and Product Managers can add value This article covers steps 4 through 6. LinkedIn for example has a model to detect the intent of a message and suggest replies to its users. A Product Management Framework for Machine Learning?—?Part

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Artificial Inteligence Product Research User Testing Framework 60

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Next, use a framework like Cost of Delay to prioritize the features. Automated in-app messages and email replies are an easy way to acknowledge user feedback.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

ProductPlan

SEPTEMBER 21, 2023

Since its humble beginnings in the 1970s, objectives and key results (OKRs) have emerged as a relatively universal goal-setting framework used by individuals, teams, and organizations of all sizes. On the surface, OKRs appear simple. But first, let’s take a step back and define objectives and key results.

Reporting Tools 40

Reporting Tools Technical Review User Testing Customer Experience 40

The Product Guy

FEBRUARY 13, 2020

Below is an overview of the main problems I ran into, along with our framework for addressing them and sustaining our innovation and growth. glidr) Sharing related articles Set up a Product Discovery Board (see Decision-making framework and Thematic Roadmap below). Challenges due to hypergrowth. User feedback, metrics.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Book a demo to see it in action. What is product management?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It’s good practice to customize the messages for different users.

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Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. For example, Slack needs instant messaging to be called a collaboration app. goal-setting framework helps. framework. Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. We cover: Types of product features. The S.M.A.R.T

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Data Visualization Analytic Tools Feedback Software Weak Development Team 104

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. So much time and effort go into creating onboarding frameworks that clients enjoy. In case you haven’t noticed, what we outlined above is the SMART goal-setting framework : 4.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

UX Studio: Product Management

AUGUST 1, 2021

But some useful frameworks can help measure user experience. If there is one thing to remember from this article, then it’s this: You need a plan to measure user experience. There are a few frameworks which can help define the metrics to measure product user experience. The HEART framework. Metrics & UX metrics.

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Data Visualization Customer Feedback Customer Experience User Experience 132

Melissa Perri

DECEMBER 29, 2023

So, before you dive in, make sure you're clear on your message and your audience. Looking back, the book has helped, but I do wonder how things have changed now with LinkedIn articles and podcasts popping up everywhere. Laying out the framework was a breeze. O'Reilly did, though, and that's who I ended up going with.

Books 197

Books User Testing Customer Feedback Consulting 197

Userpilot

FEBRUARY 4, 2023

In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. You can develop and execute strategic initiatives with the OKR framework. Tooltips provide customers with a quick and easy-to-understand visual prompt in the form of a small pop-up message.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

freshtrax

NOVEMBER 3, 2023

In this article, I will present three of these insights. However, this model serves as the fundamental framework. With this foundational knowledge of design thinking in mind, we encourage you to read this article for more insights. This makes it easier to come up with innovative ideas that go beyond existing frameworks.

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User Testing Product Research Customer Feedback Entertainment 59

Userpilot

SEPTEMBER 14, 2023

In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS. Finally, you can launch targeted experiments to figure out the impact of in-app messaging on different user segments. Goal setting framework. Create content (i.e.,

Customer Experience 105

Customer Experience Analytic Tools User Testing Feedback Software 105

Userpilot

NOVEMBER 14, 2023

That’s what this article explores. Moreover, omnichannel analytics can help you segment your users more accurately and personalize the marketing messaging to resonate with their unique needs and preferences. To help you set the right goals , use a framework like SMART or OKR. ClickUp social media post.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 105

Userpilot

JANUARY 31, 2023

GET your own copy of the new client onboarding checklist template In this article, we’re going to explore core aspects of the client onboarding process, map out what you should include in a client onboarding checklist, and specific tactics for success. That starts with clear product positioning and unambiguous messaging.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

Intercom, Inc.

JULY 8, 2020

We use a framework called the Conversational Support Funnel to put this new way of helping customers into practice. They make getting self-serve support, a sometimes clunky experience, as approachable as messaging co-workers on Slack. You can point to FAQs in your help center and use chatbots to instantly answer common questions.

Customer Experience 203

Customer Experience User Testing Feedback Software Customer Feedback 203

Userpilot

SEPTEMBER 15, 2023

These are some of the questions that this article tackles, so if you’re after the answers, you’re in the right place! To help you set your goals, use a framework like OKR , SMART – or a mix of them. OKR framework. You can then trigger in-app messages to invite them to take part in the experiment.

User Testing 100

User Testing Product Research Data Visualization Feedback Software 100

Product Management University

APRIL 9, 2020

If there was ever a time to make sure your product priorities and marketing messages are in lockstep with the new priorities of your target customers, it’s now. Related Articles. A Framework for Interviewing Target Customers. Here are three things you should do ASAP. Find Out What Customer Executives Are Now Losing Sleep Over.

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Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. You’ll need some tips and tactics to succeed: Start by implementing a minimum viable onboarding playbook to give you a framework to operate from.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. Messaging?—?the

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User Testing Product Research Product Marketing Customer Experience 140

Intercom, Inc.

AUGUST 5, 2020

We also have our chatbots suggest relevant resources like help articles that customers can use to start troubleshooting while they wait. the conversational support funnel can be an incredibly powerful framework. On our team, that’s made possible through tools like targeted messages , chatbots , and help articles.

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Userpilot

APRIL 18, 2023

In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. TL;DR Customer success strategy is a framework of tactics to deliver value to your customers throughout their lifecycle in order to provide them with the right solutions, support, and guidance to help them succeed.

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Feedback Software Analytic Tools Customer Experience User Testing 98