The Secret PM Handbook

JULY 13, 2018

I’ve discussed that before, in “ How To Prioritize ” and other articles. The post The Secret Truth About Your Methodology and Processes appeared first on The Secret Product Manager Handbook. Making sure that thing gets finished (“Done Done”) before starting on the next thing. I’m going to take this as given for this post.).

Agile 199

Agile Article Customer Experience Product Management 199

The Secret PM Handbook

JULY 20, 2018

In some earlier articles and in a talk I gave at a local product management meetup , I’ve shared about the importance of having a toolkit of mental models. They help with decision making, problem solving, communication, plus every other thing we do as product managers. Click To Tweet. .”

Differentiation 170

Differentiation Naming Agile Article 170

The Secret PM Handbook

AUGUST 18, 2017

Our product was not as strong as some of our competitors for managing agile projects. But as I wrote the recent post on how my various articles align with the Secret Product Management Framework I realized I didn’t have many articles on go-to-market. Portfolio management has always been an “agile” activity.

Demo 150

Demo Agile Differentiation Product Research 150

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. And believe me, many product management organizations are paralyzed in this area. I’ll continue this topic in the next article. appeared first on The Secret Product Manager Handbook.

Customer Experience 150

Customer Experience Data Visualization Framework Article 150

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. For example, you can specify that the project will take two DBAs, three Developers, a Project Manager, and a Business Analyst. For example, I always ask about how they expect to manage the association between skills and resources. Oh, That’s A Terrible Idea!

Data Visualization 199

Data Visualization Customer Experience Roadmap Presentation 199

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. We chatted on the phone and then I realised that I’m asked this question so often that it seemed a good idea to condense my thoughts into an article. Product Management HQ also has a well-established Slack community, though I’ve not tried it.

Feedback Software 103

Feedback Software Product Management Product Manager User Testing 103

The Secret PM Handbook

FEBRUARY 20, 2018

In this article I show you how to take what you know about the problems your product solves and turn it into tools that enable sales to blow out their numbers. Perhaps your product is a project management tool that’s particularly strong in resource management. Do the project managers have the authority to assign resources?”

Product Research 170

Product Research Demo User Testing Data Visualization 170

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M.

Books 52

Books Research Software Product Research Reporting Tools 52

Userpilot

NOVEMBER 3, 2022

Knowledge management is the process of gathering, storing, and distributing information. A good knowledge management process is essential to succeeding with self-service support. Categorize your content: You need a suitable knowledge management process to keep your support center in top shape. Otherwise, it’ll turn into a mess.

Analytic Tools 93

Analytic Tools Feedback Software Customer Communications Data Visualization 93

The Product Coalition

OCTOBER 19, 2017

If you are visiting this page, there are chances you might be seeking an answer to one of the following questions – Having completed my formal education, how do I start my career in Product Management? Coming from a non-related industry, how do I break into Product Management? How do I learn the necessary traits of Product Management?

User Testing 60

User Testing Product Management Product Manager Product Research 60

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. We chatted on the phone and then I realised that I’m asked this question so often that it seemed a good idea to condense my thoughts into an article. Product Management HQ also has a well-established Slack community, though I’ve not tried it.

Feedback Software 80

Feedback Software Product Management Product Manager User Testing 80

The Product Coalition

AUGUST 14, 2017

product management can either be vision-driven, or it can be execution-driven. In other words, ‘good’ product management is a degree of ‘street-smartness’ with which you’re driving your organisation towards it’s business goals. A Traffic Jam Unfortunately, product management does not come with a handbook. Short answer?—?where

Vision 60

Vision User Testing Feedback Software Management 60

The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. We’ll cover a basic storytelling structure in this article.

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

Product Innovation Educators

JULY 17, 2023

Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. Our guest is Dr. Robert Cooper, who discovered the now famous Stage-Gate process and was named the “World’s Top Innovation Management Scholar” by the prestigious Journal of Product Innovation Management.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

The Secret PM Handbook

SEPTEMBER 16, 2016

In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? We have some great mental models in product management. Yet in my experience many product managers don’t know that a value proposition has a specific structure.

Product Management 275

Product Management Product Manager Product Research User Testing 275

The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. We’ll cover a basic storytelling structure in this article.

Customer Experience 170

Customer Experience Demo Agile Article 170

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. ” In this case, the previous observations are the articles I’ve been posting on the blog. Breakthrough!

Framework 170

Framework Product Management Product Manager Weak Development Team 170

Gainsight

APRIL 21, 2022

According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. From Idea to Fruition: Manage Your Product Lifecycle More Efficiently. Product Experience .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. Write a Handbook. The post Three Superpowers of a Product Manager appeared first on MindTheProduct. Documentation Powers.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Secret PM Handbook

AUGUST 4, 2017

It started as a site to share ideas and lessons I’ve learned in my career as a product manager for enterprise software products. And it resulted in the Secret Product Management Framework , a better way to understand product management. . The primary focus is new product managers. And how do I do it?

Product Management 191

Product Management Product Manager Management Management 191

The Secret PM Handbook

JANUARY 15, 2018

When I started as the Director of Product Management at my last company, they had a lot of successful and enthusiastic customers, a product that worked – although a bit long in the tooth – and a good lead pipeline. It’s Not Their Fault appeared first on The Secret Product Manager Handbook.

Demo 71

Demo Product Research Differentiation Engineering 71

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. ” In this case, the previous observations are the articles I’ve been posting on the blog. Breakthrough!

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Secret PM Handbook

SEPTEMBER 20, 2016

Several years ago I had an article about three powerful tips for getting through a creative block. Although focused toward product managers, the tips were general purpose ways to increase your creative output. ” At right around the same time I drafted this post with more tips that are especially applicable to product managers.

Product Management 170

Product Management Product Manager Management Management 170

The Secret PM Handbook

MARCH 9, 2018

But if that skill is augmented with great product knowledge (provided by product managers) sales take off. But in this article, I focus on handling objections related to the product. But the other reason, and the focus of this article, is that the prospect is working to reduce the risk of making the wrong decision.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Demo 95

The Secret PM Handbook

AUGUST 4, 2017

It started as a site to share ideas and lessons I’ve learned in my career as a product manager for enterprise software products. And it resulted in the Secret Product Management Framework , a better way to understand product management. . The primary focus is new product managers. And how do I do it?

Product Management 150

Product Management Product Manager Management Management 150

Intercom, Inc.

DECEMBER 19, 2018

When it comes to managing complex systems, the famous economist F.A. Cindy Chang, Senior Product Designer and Ulaize Hernandez Troyas, Product Manager. ” On Product Management. Brian Donohue, Director, Product Management. ” Strategy over speed: How video games prepared me for life as a product manager.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Johanna Rothman

NOVEMBER 3, 2020

Writers: buy the Copyright Handbook. If you haven't read that article yet, let me quote something from it: Rule 4: The More You Take, the Less Fair Your Use Is Likely to Be. Notice what I did: Summarized the article in the first three bullets. In the Modern Management Made Easy series, I quote snippets from many people.

Reference 83

Reference Leadership Consulting Books 83

The Product Coalition

JANUARY 30, 2019

Photo by rob walsh on Unsplash Becoming a great Product Manager You know how to build a roadmap and prioritize. I had the pleasure of speaking to a group of aspiring product managers recently and am teaching a dozen or so the basics of product management right now as well. But no, this article isn’t about how to do it.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Business of Software Conference

JUNE 25, 2021

Definition) Free Online Articles and Resources Books about Jobs-To-Be-Done JTBD Masterclasses by BoS. Free Online Articles and Resources. Some with a specific focus like user experience, product design, sales, or product management. What is Jobs-To-Be-Done? Introductory Reading.

Framework 64

Framework Research Software User Testing Customer Feedback 64

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. Be it driving better product adoption, managing risk, reaching out to executives, etc.,

Reporting Tools 52

Reporting Tools Technical Review Data Visualization Customer Experience 52

The Secret PM Handbook

AUGUST 18, 2017

Our product was not as strong as some of our competitors for managing agile projects. But as I wrote the recent post on how my various articles align with the Secret Product Management Framework I realized I didn’t have many articles on go-to-market. Portfolio management has always been an “agile” activity.

Demo 191

Demo Agile Differentiation Product Research 191

The Secret PM Handbook

AUGUST 18, 2017

Our product was not as strong as some of our competitors for managing agile projects. But as I wrote the recent post on how my various articles align with the Secret Product Management Framework I realized I didn’t have many articles on go-to-market. Portfolio management has always been an “agile” activity.

Demo 150

Demo Agile Differentiation Product Research 150

The Product Coalition

AUGUST 26, 2019

Modularization can manage the complexity and customization in product development. Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ?? Was this article helpful to you? As such, product portfolios become increasingly complex and bloated.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

The Secret PM Handbook

OCTOBER 21, 2017

We product managers are always told that we need to spend a lot of time with customers, and with the market, to create successful products. And believe me, many product management organizations are paralyzed in this area. I’ll continue this topic in the next article. appeared first on Hardcore Product Management.

Customer Experience 170

Customer Experience Data Visualization Framework Article 170

The Secret PM Handbook

SEPTEMBER 1, 2017

For example, let’s say your product is a project management tool. For example, you can specify that the project will take two DBAs, three Developers, a Project Manager, and a Business Analyst. For example, I always ask about how they expect to manage the association between skills and resources. Oh, That’s A Terrible Idea!

Data Visualization 261

Data Visualization Customer Experience Roadmap Presentation 261

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. We need to go talk to customers, so we can say, ‘We know who our customers are’”. So employees know. Caught your interest?

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Userpilot

JULY 13, 2021

In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Let’s get into it. I hear you.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98