Remove B2C Remove Development Remove Enterprise Remove Events
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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Know your user.

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Differences between B2B and B2C products

The Product Coalition

How are consumer and enterprise products intrinsically different? Having had experience developing and launching B2B and B2C products, it made me think about the differences between these two different product categories. #1 Whereas B2C products cannot be customized for your 100+ or 10000+ end customer base.

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What Are SaaS Products + 22 Successful SaaS Companies to Follow

Userpilot

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency.

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Starter KPIs for B2B/Enterprise

Mironov Consulting

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. Let’s bid on that, and as sign just a few folks from core development if we win.”). But I find they don’t map well to enterprise companies.

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How Do Aha Moments Lead to Feature and Product Adoption?

Userpilot

To do so, first define the activation event and adoption event, and use them to conduct path analysis. In this way, you can map out and quantify all user actions leading to the event. You can then visualize them in a line graph to see which of them correlate with activation/adoption events. Does it lead to conversion ?

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16 Best Product Growth Tools For SaaS Companies in 2024

Userpilot

Event tracking : Userpilot tracks different in-app interactions such as clicks, hovers, and form infills. You can also customize events by combining them to make a distinct trackable event. Setting up events in Userpilot. Userpilot enables you to refine the product copy with an AI assistant. Collaborative dashboard views.

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Business Development vs. Product Management

The Product Guy

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Vikas started his career as software developer with Siemens.