Userzoom

JUNE 9, 2020

You know, the type of research at the end of development that often leads to lots of suggestions but are often too late to ever be implemented? Use your analytics, product teams, front-line customer teams, and explore all this data. The very same approach you try so hard to remove from your organisation.

User Testing 121

User Testing Product Research Research Software UX 121

PMLesson's Ace the PM Interview

JULY 13, 2020

HackerNoon reports PMs outpaced average job growth in the US by 5X in recent years!) From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. Data competence. It’s your responsibility to build the product roadmap.

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Certifications User Testing Data Visualization Feedback Software 52

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. We always talk about the “Build – Measure – Learn” loop of lean product development.

Research Software 99

Research Software Feedback Software User Testing Product Research 99

Userpilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. What Is Customer Journey Analytics? But then what?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. It took a few years until the team felt the market for this product was mature enough. Why are these specific data points more important vs others?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. So they created a software that provides control, visibility, and payment methods for corporate finance teams. This is why I decided to jump in.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 223

Product Research Reporting Tools Feedback Software Customer Communications 223

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. “As you push more and more training data, they seem to exhibit qualitative changes in terms of what they can do.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    Some are top-down command-and-control, others are freewheeling or consensus-driven or chaotically leaderless or run by a CEO who had a bad childhood. 

Technical Advisors 52

Technical Advisors Technical Review Weak Development Team Product Research 52

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That   “ BNP Paribas is the largest bank in France.  We

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Information Weak Development Team Reporting Tools Technical Review 98

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 170

User Testing Weak Development Team Customer Experience Customer Feedback 170

Product Solving

AUGUST 26, 2020

Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. Adding friction in key parts of the product likely wasn't on the roadmap for Zoom , but responding to issues and adding it in was the right decision. Both features add friction to the product, not eliminate it.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JULY 7, 2022

But when it comes to software, we don’t have those same checks in place, and it’s far more common to build products and services that don’t take into consideration people with disabilities. According to the World Bank Group, one billion people, or 15% of the world’s population, experience some form of disability. Enter Cat Noone.

Research Software 118

Research Software Product Research User Testing Weak Development Team 118

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines. On either side, it’s easy to assume bad intent or have this get personal.  Almost Get it done, and move on.

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Roadmunk

MAY 15, 2018

Overseeing a team of 11 product managers, Ben is a step removed from managing the actual product at Venmo. And how does a product team lead handle hard decisions? It’s a conversation that’s beneficial not only to product team leads, but also any PMs looking to understand their leads more. Is that true?

Weak Development Team 60

Weak Development Team Research Software Feedback Software Reporting Tools 60

Business of Software Conference

OCTOBER 1, 2019

Your product roadmap is not a model, an algorithm or an artifact, it is an ongoing political process that requires careful management of the relevant stakeholders. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Watch the video below.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Mironov Consulting

OCTOBER 26, 2016

Over the past year, I’ve done a half-dozen evaluations of product management teams at enterprise software firms. The need to “sell” the value of roadmaps and architecture to Sales. Engineering Teams Focus On Overall Productivity. How good are we at estimating stories and team capacity? Sales lives in a different world.

Research Software 87

Research Software Analytic Tools User Testing Data Visualization 87

Gainsight

JANUARY 28, 2019

Benchmarking data. Over time, CEOs develop a feeling for the sales leader they want, and the same will happen in CS—but it will take time. Organization : “Should CS report into Sales or another org?”. One public company CEO asked me, “Should CS report into Sales? On this last number, I’m now in the several hundreds.

Customer Experience 63

Customer Experience Reporting Tools Data Visualization Banking 63

Business of Software Conference

JANUARY 31, 2020

You can spend as much as you want on developing a product, but no one cares how much you spend – they only care about it’s value. So for those of you who don’t actually have a product team and just have engineering and sales you’ll know where to call me later. And your typical team costs you per year?

Weak Development Team 59

Weak Development Team User Testing Customer Experience B2B 59

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. into context and help product teams know what to use when. Jobs to Be Done: A Roadmap for Customer-Centered Innovation.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Amplitude

MAY 30, 2018

We are thrilled to have David as a panelist at ROADMAP | NY Product Summit in May 31, 2018. As product managers, it’s our responsibility to make informed decisions about where to take our product and get the team fired up about executing on that vision.”. Out of school, I started my career as a financial analyst at a major bank.

Analytic Tools 60

Analytic Tools Data Visualization Weak Development Team Consulting 60

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. We’re best known for our product Basecamp which is a project management and collaboration tool We just launched a new thing called Hey recently which is a brand new email service.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JANUARY 16, 2020

We’re going to switch gears a little bit here and what I want to do is I want to spend the next hour, hopefully, teaching you something about what I think is one of the most powerful tools we have at our disposal – particularly in startups – and in my experience. Unfortunately it works the same if I do a bad job.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Business of Software Conference

JULY 2, 2019

You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

ProductPlan

NOVEMBER 24, 2021

You feel bad for shooting them down, they’re frustrated their request was summarily rejected, and the relationship is strained. Some will be more important than agreeing on the “sign-in” button’s color or where to order lunch for the team-building exercise. Will the customer help fund this development?

Technical Review 100

Technical Review Product Management Product Manager User Friction 100