Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. It is also about changes in how cross-functional teams access, make sense of, and act on complex behavioral data. We’re seeing this shift across many verticals including banking, media, healthcare, and consumer goods. “We

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Mobile customer feedback – specifically customer sentiment and emotion data – is the biggest area of opportunity right now for finance apps.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

The Product Coalition

JANUARY 27, 2024

But it is something, and that area will 100% successfully influence your Roadmap” Andre Albuquerque post in Linkedin Understanding the nuances of this strategic face-off is crucial for product teams. I will share my insight about the implications for the product team for both cases. Let us start by listing the high-level differences.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. Specifically for finance apps, measuring and acting on emotion data can help: Gather feedback about new products or updates to existing products.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Product Management Unpacked

JULY 9, 2020

Pendo offers a platform of tools that allows product managers to make their products better —whether they are at the beginning of their product roadmap deciding what to build or want to validate the direction for how their product evolves. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product. “If

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Alchemer Mobile

JUNE 12, 2019

Regulations about how data can be passed through digital channels are tight, and companies must walk a fine line between providing an exceptional mobile experience that meets customer needs without sharing sensitive financial information. Providing a seamless customer service experience from one device to another is critical as well.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

OCTOBER 13, 2022

Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. Third, a new visual bot builder. You need modern efficient tools to make your work faster and easier. To do all of this, you’ve told us you need four important things.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Johanna Rothman

APRIL 18, 2024

How can you prevent an overstuffed backlog, roadmap, or all those great ideas from interrupting your team from finishing its work? Instead of backlog or roadmap, start to call these ideas “options.” Implement or Fix Customer-Facing Problems When customers report problems, how does your organization react?

Product Research 72

Product Research Feedback Loop Data Visualization Reporting Tools 72

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. A product launch plan is a visual reference point outlining a company’s steps to introduce a new product to the market.

Product launches 100

Product launches Product Research Data Visualization Research Software 100

Userpilot

JULY 26, 2022

While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. That’s why qualitative data provides more insights, removes biases, and leads to customer-led growth, in comparison with quantitative feedback.

Feedback Software 94

Feedback Software User Testing Research Software Customer Feedback 94

Mironov Consulting

DECEMBER 5, 2023

We’re in the Silly Season: companies of all sizes are doing annual planning — intending to lock down 12 months of iron-clad commitments, non-negotiable delivery dates, major organizational changes, and accurate predictions of revenue.    Or clean training data or LLM tools.   Or clean training data or LLM tools.

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Mind the Product

JULY 25, 2019

There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? That means that it’s not a product, it’s a service. The examples above are services provided by security guards, credit analysts, and fitness instructors respectively.

Artificial Inteligence 102

Artificial Inteligence Roadmap Data Visualization Airlines 102

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

bpma ProductHub

JUNE 12, 2017

How do we quantify and measure the value, and incorporate the findings into our product plans and roadmaps? Erin shared how she used customer focus and analytics every step of the way to optimize the cloud product offering and marketing strategy. Her sweet spot is product, design, and data analytics. Garima has an M.S.

Analytic Tools 199

Analytic Tools User Testing Customer Experience Feedback Software 199

Userpilot

MARCH 23, 2023

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6: Kommunicate.

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

JUNE 7, 2023

A feature survey is a tool product teams use for collecting user feedback about existing or upcoming features of your product. The feedback obtained lets you gauge customer needs, optimize the product roadmap , and make necessary product improvements based on real insights. Book a demo to try it out. What is a feature survey?

User Testing 82

User Testing Customer Feedback Product Research Feedback Software 82

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. The required minimum is bank cards and cash. But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. Support service of Uber: they have no problem!

Reporting Tools 162

Reporting Tools Weak Development Team Development Technical Review 162

The Product Guy

MAY 7, 2020

Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists. The path and the steps to reach the destination is defined through a product roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 100

Customer Experience User Testing Customer Feedback Research Software 100

Amplitude

FEBRUARY 8, 2021

Original data from Amplitude—the operating system for digital business—shows exactly when the pandemic set the course for new digital trends in fintech, B2B SaaS, ecommerce, streaming media, and consumer tech. Extrapolate that data out to the thousands of other popular consumer tech apps, and you’ll see what we mean.

Analytic Tools 72

Analytic Tools Data Visualization Reporting Tools B2B 72

Intercom, Inc.

NOVEMBER 3, 2022

Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed. For Natasha, the answer is a resounding yes. And so, I started Surfboard.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

MARCH 6, 2019

In a recent product management insights report , as many as 57% of PMs said they don’t spend enough or any time road mapping. They also said they wished they had a clearer product roadmap strategy. In addition, product managers said that direct customer feedback and insights were the best sources of their new ideas.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userzoom

JUNE 9, 2020

Use your analytics, product teams, front-line customer teams, and explore all this data. Hopefully your organisation isn’t just monitoring this to look at how their numbers are reflecting against their predictions but asking the question, “How do we retain and grow these new users?”. Image by Mike Haupt.

User Testing 121

User Testing Product Research Research Software UX 121

Mironov Consulting

DECEMBER 17, 2023

Imagine that a major prospect for our investment banking application needs a custom connector for their legacy stock market analysis app: their trading strategy team uses an old database with obsolete formats for trade type, date/time, currency symbol, etc.  It either does what we want (every time) or it doesn’t.

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

ProductPlan

MAY 10, 2022

As your customers look at their smartphones as their primary tool to shop, get entertainment, and keep in touch with friends and family, they expect the same experience in all aspects of their life. Consequently, they expect the same experience when checking a bank balance, filing an insurance claim, or making a car payment.

Enterprise 52

Enterprise Analytic Tools Research Software Feedback Software 52

The Product Guy

DECEMBER 15, 2019

In this role, Gaudio drives the strategy behind roadmap management, agile product development, and cross-functional communication. He has spent about 11 years in Financial services Companies advancing his career as a Product Manager, including General Electric, Citigroup, and Oppenheimer Funds. The Best Visionary Product.

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

Product Management University

DECEMBER 12, 2019

My client’s top priorities were incremental improvements to existing products and a new reporting solution. What my client and their customers collectively discovered was that the data captured by their existing solutions could have a significant impact on solving those communication issues.

Reporting Tools 162

Reporting Tools Banking Data Visualization Roadmap 162

ProductPlan

AUGUST 22, 2019

With tools like session replay, heatmaps, on-the-fly funnels, and customer event tracking, today’s picks and shovels are more sophisticated than ever. Finally, product managers have what they need to prospect for the insights that will help them optimize the customer experience to a flawless shine. So Many Sessions, So Little Time.

Customer Feedback 50

Customer Feedback Customer Experience Data Visualization Feedback Software 50

Userpilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. What Is Customer Journey Analytics? But then what?

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Bain Public

MARCH 20, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on March 30th, 2021 in collaboration with EcoFuel : a specialized and personalized accelerator dedicated to seed stage cleantech startups. Title: Strategic Product Baseline and Roadmap. About EcoFuel.

Workshop 52

Workshop Biotechnology Research Software Data Visualization 52

ProductPlan

MARCH 26, 2020

Typically, promotions are doled out somewhat regularly and predictably for many roles. Unless you work in banking, everyone can’t be a vice president. Luckily product management provides lots of opportunities to do so that don’t come off as blatant self-promotion: Use all-hands meetings to present your roadmap.

Data Visualization 64

Data Visualization Product Management Product Manager Management 64

BrainStation Product Management

MAY 22, 2020

Scrapping the Roadmap: Navigating Products Through Change , the latest in BrainStation’s Thought Leadership Series, took place yesterday and the panel discussion again attracted thousands of professionals around the world. Maria Potoroczyn, from Citi, explained how COVID-19 forced the company to completely redefine its product roadmap. .

Events 88

Events User Testing Artificial Inteligence Product Research 88

Userpilot

MAY 3, 2022

Mistake #1: Not collecting data on new users. Gathering data from new users will enable you to send personalized in-app experiences. This can be done using a signup flow or welcome screen that collects data from the user and then personalizes the onboarding path for each. Mistake #1: Not collecting data on new users.

Feedback Software 85

Feedback Software Analytic Tools Customer Feedback Data Visualization 85

PMLesson's Ace the PM Interview

JULY 13, 2020

HackerNoon reports PMs outpaced average job growth in the US by 5X in recent years!) Data competence. These are all questions you’ll need to answer, and you’ll want to be able to manipulate the raw data yourself. It’s your responsibility to build the product roadmap. You’ll predict trends and monitor competition.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Mind the Product

NOVEMBER 16, 2018

This needs to be done throughout the lifecycle of your users – someone who has just signed up will look very different from someone who has been using your service for three years. For Freeagent, this meant bringing forward the user’s connection to their bank. Balanced Scorecard.

Onboarding KPIs 127

Onboarding KPIs User Testing KPI Customer Experience 127