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Using Dopamine Design to Enrich the Digital Banking Experience

UX Planet

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Traditional banking often struggles to capture and maintain customer engagement. Traditional banking often struggles to capture and maintain customer engagement.

Banking 80
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Bankers Think UX Is A Joke Until They See This Digital Brand Framework For Finance

UX Planet

Why a Brand Matters More Than Ever in the DigitalAge The accelerating shift to digital banking and Fintech solutions means customers interact with financial service providers through multiple digital channels-mobile apps, websites, smart watches, social networks, third-party services, voice assistants and more.

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The Product of You by Melissa Perri

Mind the Product

Quoting Georgie Smallwood, CPO of European digital bank N26, Melissa explains that the skills of a product leader are essentially those of a product manager but with wider scope. Communication, Melissa says, will be the make or break differential when it comes to making it into the C-Suite. Plan Your Future Today. Communication.

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How customer support can keep up with customer expectations

Intercom, Inc.

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. Using customer support to drive loyalty, engagement and revenue.

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483: Nailing the customer experience to improve product value – with Jason Friedman

Product Innovation Educators

” He is founder and CEO of CXFormula , which works with entrepreneurs to Fortune 100 companies including Nike, Universal Studios, Burger King, Bank of America, and others. We can make it amazing, and that’s what differentiates us in the crowded market. [5:38] 5:38] I’d like to provide two scenarios.

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From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Intercom, Inc.

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Turning a sales objection into a unique differentiator. Rather than shying away from the marketplace, she embraced it as Udemy for Business’ unique differentiator. Yvonne swiftly flipped this story on its head.

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Startups are cheaper to build, but more expensive to grow – here’s why

Andrew Chen

Startups should be getting cheaper to build. In the past three years prices are down by around a quarter, according to Citigroup, a bank; and further significant falls look all but inevitable. Instead, startups are raising more capital and burning more capital to get to their Series As. AWS instead of your own datacenter.