The Product Coalition

JULY 11, 2023

Gone are the days of relying solely on traditional banking institutions to manage our finances. From traditional banking to decentralized revolution For decades, traditional banks have held the reins of our financial systems. With blockchain, transactions can be processed and settled more quickly and securely.

Reporting Tools 113

Reporting Tools Research Software Banking Government 113

Imaginary Cloud - Design

SEPTEMBER 17, 2020

It is also a word that is becoming more and more popular in the vocabulary of product and user experience designers. Before we get into why empathy is such an important concept when designing a product, it's vital to make it clear that this is only true when your focus is on what users need, instead of pushing products to the market.

Customer Experience 136

Customer Experience User Experience User Testing Research Software 136

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. The process establishes the foundation for the bank-customer relationship. Why do you need it in the first place?

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Alchemer Mobile

OCTOBER 2, 2024

In the world of digital banking, creating an app that truly resonates with users is no small feat. That’s why we’re thrilled to celebrate our partner Alkami Technology’s recent win as “Best Banking App” in Tearsheet’s 2024 Big Bank Theory Awards.

Feedback Software 100

Feedback Software Banking Reporting Tools User Testing 100

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Identify points of user frustration and friction Session replays allow you to see where users experience friction and diagnose the causes of their frustration.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

UX Planet

FEBRUARY 10, 2024

Visionary Approach: Revolutionizing Investment Management Photo by Gilles Lambert on Unsplash Discover how Scalable Capital elevates user experience by integrating cutting-edge mobile scanning technology into their mobile application. The Vision Investing and managing assets can be a daunting endeavor for many individuals.

Customer Experience 97

Customer Experience User Experience Banking Data Visualization 97

Alchemer Mobile

NOVEMBER 10, 2022

Our mobile customer feedback solution drives industry-leading response rates that are 10x higher than web and email, and helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. .

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

JANUARY 10, 2025

By providing modest incentives or bonuses for creating savings accounts or keeping deposits, banks and financial platforms can promote saving. Some apps reward users with bonus interest or cashback for consistent savings contributions.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Mind the Product

JANUARY 21, 2020

Joe contrasts this with high street banks, where staff typically have little autonomy. He points out that the recent crop of challenger banks, like Monzo or Starling , are bound by the same regulations but aren’t slow-moving organisations like the traditional high street banks. “I

Banking 170

Banking Weak Development Team Workshop Customer Experience 170

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. In the Kano model, the surprise touches that users enjoy are called “delighters” For example, imagine a staff member handing a free lollipop to your child to keep them happy while you queue at the bank.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Userpilot

NOVEMBER 29, 2024

Userpilot is an all-in-one product growth tool that not only offers session replays but also has built-in engagement features to act on data and enhance the user experience. Data protection : Hide sensitive customer data like passwords, bank details, and addresses in your session replays. Userpilot Session Replay.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience User Testing 105

Mind the Product

MAY 5, 2020

It’s not just Main Street that is feeling the squeeze at the moment; everyone from freelancers to big banks is tumbling, and with it comes what we feel comfortable paying for, even if we value it. Tools that are built around enriching multi-user experiences will triumph (Image: Shutterstock). Price Sensitivity is Here to Stay.

Reporting Tools 217

Reporting Tools User Testing Customer Experience Software Review 217

Intercom, Inc.

OCTOBER 13, 2020

A big risk with a project like this is always end user experience. An example of an exceptional end user experience for an ML product is the keyboard suggestions feature on smartphones. Would end users be glad to see the bot? Would it hurt their experience if the bot was irrelevant?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

FEBRUARY 22, 2019

For example, if a chatbot knows how to answer a question like “how do I add another user?” it can automatically recognize “ where do I add another user?” That similar phrasing can automatically be added to its knowledge bank, so future questions phrased in the same way — like “where do I manage users?” — are answered correctly.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

UserInterviews

JULY 16, 2018

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience.

User Testing 65

User Testing Customer Experience User Experience Banking 65

Mind the Product

JANUARY 26, 2018

VR Banking? Take banking for example. Banks have faced serious pressure over the last couple years to make the move to mobile, since that’s where their customers live. On-the-go is when customers truly need access to their bank accounts, so mobile apps and cheque scanners make sense. It’s not Just a Matter of Resources.

Customer Experience 152

Customer Experience User Testing Banking Differentiation 152

TryMyUI

OCTOBER 10, 2019

The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers?

Finance 73

Finance Banking UX Blog 73

The Product Coalition

AUGUST 10, 2021

Use customer input data wisely to avoid asking for the same later Performing multiple transitions on my bank is such a hassle. Making Products Feel Friendly A good User Experience for me is just simplicity. A good User Experience is undoubtedly the heart and soul of a Product. to bank on).

Customer Experience 158

Customer Experience User Testing Customer Feedback Feedback Software 158

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Alkami Technology develops and delivers digital banking solutions for credit unions and banks. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

APRIL 11, 2019

It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

The Product Coalition

MARCH 15, 2023

The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge. Your onboarding process needs to set the tone with your users so you can build trust. Use an uncluttered, clear UI.

Onboarding KPIs 157

Onboarding KPIs Analytic Tools Research Software Data Visualization 157

The Product Coalition

JULY 14, 2018

Some of the common scenarios you can apply usability testing to include: A person trying to self serve on government website A student setting up their account and applying for a course online A person signing up and depositing money into their online bank account What is usability? or even below average ability and experience?—?can

User Testing 60

User Testing Customer Experience Product Research User Experience 60

Product Innovation Educators

DECEMBER 31, 2018

They need to get those analytics into the user experience so that the end users can get the data they need. [10:22] In the retail banking world, the number of accounts you have defines how long you’ll stick with them. 10:22] What kinds of insights are you looking for in analytics?

Data Visualization 202

Data Visualization Analytic Tools Artificial Inteligence Product Manager 202

Mind the Product

MAY 7, 2018

Using examples from his work with Barclays Bank on a greenfield project and also a brownfield supply chain optimization project, Marcel demonstrates how to do lean actionable modelling. Marcel Britsch is a consultant with Equal Experts. What you’ll get from the video: How to start from scratch in different environments.

Reporting Tools 135

Reporting Tools Banking Customer Feedback Customer Experience 135

Modus Create

MARCH 14, 2023

It shifted its focus away from children to their parents, i.e., banking on nostalgia to drive sales. We are learning about blind spots in patients’ journeys and working to use insights from data, as well as digital solutions, to deliver a more integrated experience.” Hasbro decided to act upon the insights.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

FEBRUARY 27, 2021

Crafton Crafton is a famous Poznan-based UI/UX design company with over a decade of industry experience. The company creates beautiful and functional web and mobile experiences for startups and large brands like Santander Bank, Hilton, Unilever, Orange, Microsoft, Unicef, Pepsico, and others.

Research Software 93

Research Software Analytic Tools UX User Testing 93

Mind the Product

NOVEMBER 16, 2018

For Freeagent, this meant bringing forward the user’s connection to their bank. This means you can make prioritisation decisions which are based on shortening this time over everything else. Even though it extended the onboarding process, it increased conversion and retention because people saw a core product value sooner.

Onboarding KPIs 170

Onboarding KPIs User Testing KPI Customer Experience 170

Userpilot

MAY 17, 2025

Users are asked to choose their goal (casual, regular, serious, or intense learner) and experience level, and the onboarding process is tailored to their needs. Spotify The music streaming giant Spotify also approaches onboarding, intending to personalize the user experience from the start. Source: Duolingo.

Research Software 82

Research Software Onboarding KPIs User Testing Customer Experience 82

UX Planet

JULY 11, 2024

However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences. Notifications and Alerts : Essential for user engagement and security; relatively low development effort.

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

Userpilot

JANUARY 20, 2025

Negative user experience = lost customers Users get frustrated when they encounter functional bugs like a payment system failure, a broken feature, or a poorly functioning app. This accelerates resolutions, reduces team frustration, and ensures a seamless user experience.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

Nulab

MAY 27, 2021

In this episode, we invited Huang Weiming , Experience Designer at OCBC Bank to be our guest on the show. Fortunately, with the encouragement of a friend, he took up a course in user experience design, and from then on, he never looked back. From graphic design to UX/service design.

UX 94

UX Banking Customer Feedback Customer Experience 94

Userpilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer onboarding in financial services?

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

The Product Coalition

MAY 17, 2022

A dApp’s architecture design involves two aspects- Front-end Development The front-end development of a decentralized application is focused on building an easily navigable interface for users. This includes optimizing web pages and visual aspects of the app, fixing bugs, and improving the overall user experience.

Data Visualization 158

Data Visualization Finance User Testing Customer Experience 158

Amir Rozenberg

OCTOBER 19, 2017

These days, many brands are finding new ways of streamlining the user experience in order to drive higher adoption rates, increased security, and user satisfaction. One great example of this evolution can be seen in mobile web apps using image scanning as a replacement for manual text entry.

Feedback Software 100

Feedback Software User Testing Customer Experience Customer Feedback 100

UserInterviews

JULY 16, 2018

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience.

User Testing 40

User Testing Customer Experience User Experience Banking 40

UserInterviews

JULY 16, 2018

Research doesn't have to take a long time or break the bank. Here's how you can do fast, affordable research to improve your user experience.

User Testing 40

User Testing Customer Experience User Experience Banking 40

Userzoom

JULY 31, 2019

Usually, we think data lives somewhere on a server; my bank account balance is at my bank’s server, my viewing history is on a server somewhere at Netflix. My bank and Netflix own that data and I have to trust them to keep it all accurate. If I want to transfer money to another bank, I have to ask my bank to do this for me.

Research Software 56

Research Software User Testing Reporting Tools Data Visualization 56