Userpilot

MAY 14, 2023

Collect both qualitative and quantitative feedback , group the data into the two categories of feedback, and conduct analysis. For example, you can use the insights to personalize the onboarding process for new users and increase the trial-to-paid conversion rates. Use heatmap analysis to understand user behavior in Userpilot.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Segment analysis allows you to find common patterns in the behavior of similar users, for example, the factors that cause customer dissatisfaction.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 65

Userpilot

JULY 4, 2023

TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Typeform is an online form builder that helps you build conversational forms for surveys, quizzes, contact forms, etc. Smart Integrations: Integrated Salesforce and HTTPS Connector make data transfer and analysis a breeze.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Embedded Analytics 78

Userpilot

JULY 31, 2023

A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value. That means being adept at market analysis and competitor analysis. A product marketing manager should keep a keen eye on this: the higher the cost, the harder your job.

Product Marketing 91

Product Marketing Onboarding KPIs User Testing Marketing 91

Userpilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. What is customer analysis? Why is customer analysis important?

Analytic Tools 97

Analytic Tools User Testing Research Software Feedback Software 97

Userpilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? For effective UX analysis, categorize and tag all data points to turn qualitative data into quantitative data and uncover patterns. Break down all problems into four categories: blocker, critical, medium, and low. UX-Analytics-Instead-of-App-Analysis.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 31, 2023

Use machine learning to perform sentiment analysis on customer feedback to identify pain points you can improve. It involves leveraging AI-powered tools, algorithms, and other data collection and analysis to gain deeper insights into customer behavior , preferences, and needs, and to deliver personalized and seamless experiences at scale.

Analytic Tools 85

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 85

Userpilot

FEBRUARY 21, 2023

This helps uncover friction points and optimize paths to maximize conversions. Both Pendo and Heap support funnel analysis which allows product managers to identify friction points and optimize the product to help users experience value in less time. All maps include completion and conversion figures for every step of the path.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

The Product Guy

MAY 7, 2019

Step 1: Conduct a Competitive Analysis. Building a thoughtful roadmap requires full understanding of what your competitors are developing, which can be uncovered by reading press releases and blog posts, using their product, and tracking down what they are demonstrating at conferences. It takes all of the fun out of product management!

Roadmap 151

Roadmap Research Software User Testing Product Research 151

Lenny Rachitsky

FEBRUARY 13, 2024

She leverages the latest behavioral-science research to improve products’ conversion, engagement, and, most impactfully, pricing. A McKinsey analysis suggests that a 1% improvement in your pricing can increase your profits by up to 11%. For a decade, she’s worked closely with tech companies to drive behavior change.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Gainsight

MARCH 26, 2020

Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. In the case of COVID-19, we propose the following categories: Category 1: Businesses in the ecosystems of in-person restaurants, hotels, airfare, energy, in-person retail, and the like might be challenged to buy or retain anything.

Reporting Tools 90

Reporting Tools Data Visualization Customer Experience Healthcare 90

Userpilot

FEBRUARY 2, 2023

By running regular tests and improving upon the results, you can boost your conversion and retention rates. Card sorting is a process where you ask users to sort your content into categories that make sense to them. You see content everywhere in the customer experience: Your website’s content (product page, blog post, etc.)

User Testing 93

User Testing Research Software Feedback Software Product Research 93

Userpilot

MAY 8, 2023

Most challenges that a software company will face fall into one of three categories: product, sales, and business/operations. Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Onboarding KPIs 97

eG Innovations

JUNE 7, 2021

In all internal and external conversations that I’ve had in the recent weeks, almost always the discussion veers towards AIOps. This blog summarizes research that I’ve done into understanding AIOps – what it is, why analysts and customers are so interested in this technology and what are some of the benefits that it offers.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Artificial Inteligence 98

Userpilot

DECEMBER 19, 2022

Speaking of analysis, watching the most important metrics/KPIs will help you set goals, track success milestones, and gauge the effectiveness of your B2B marketing strategies. Blog articles are the most popular format for content marketing but that doesn’t mean you have to limit yourself to that medium. Conclusion.

B2B 103

B2B User Testing Research Software Analytic Tools 103

Userpilot

MARCH 5, 2021

The most useful customer feedback tools on the market right now can be divided into four main categories: Explicit in-app. The key difference with the previous category is that these methods are implicit. Customer feedback tools that manage feature requests mostly fall into the first category. Implicit in-app.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Userpilot

DECEMBER 10, 2020

For example: Comments left below your blogs. Blogs and the comments under them. There are many different places where your service and reputation can be a topic of conversation. Other categories for negative feedback will include: UX complaints. Depending on what your SaaS does, there may be other categories as well.

User Testing 96

User Testing Feedback Software Customer Feedback Analytic Tools 96

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? But is it of any real value if you don’t drive conversions after all? Product conversion rate has more importance than most SaaS businesses give it. What is product conversion in SaaS? to bring in customers.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization User Testing 97

Userpilot

NOVEMBER 22, 2022

While segments also help you personalize experiences for existing customers, personas take you at least one step further in improving your conversion and retention rates. The major categories here are the users’ business model, job title, experience level, industry insights, and financial performance. Demographic segmentation.

User Testing 97

User Testing Research Software Customer Experience Feedback Software 97

Userpilot

SEPTEMBER 11, 2023

Still, most product launches fall under three main categories. Post-launch stage Finally, your marketing efforts will grind to a halt into a never-ending post-launch phase – a stage for continuous analysis and growth. Similarly, you may also need promotional content for your blog and email newsletter.

Product launches 103

Product launches Product Research Data Visualization Research Software 103

The Product Coalition

APRIL 15, 2019

This post lays out the different categories of tools your product team needs in the stack and provides some example tools in each category. Rather than try to be comprehensive lists of the tools in each category, this post aims to help you consider the categories and types of tools that can help your product team.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. In this article, we’ll break down the feedback analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

The Product Coalition

FEBRUARY 4, 2020

The MoSCoW Method Known as the MoSCoW Prioritization Technique or MoSCoW Analysis , MoSCoW is a method commonly used in Agile PM to understand what’s important and what’s not. The name is an acronym of four prioritization categories: Must have, Should have, Could have, and Won’t have.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Usersnap

DECEMBER 10, 2023

It’s instrumental in understanding user engagement patterns, enabling businesses to refine and optimize their websites for enhanced user experience and conversion. Hotjar’s ability to combine analysis and feedback tools makes it unique, offering a 360-degree view of user interactions. Pricing UseBerry offers a tiered pricing model.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mixpanel

MAY 26, 2020

My team was doing more work around BI and reporting, so, in general, there wasn’t nearly as much knowledge around user behavior analysis. For example, we were trying to understand how our conversion rates looked based on launching a homepage test. Set up the right expectations as to when you can have that analysis on your desk.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. Enter Cohort Analysis. This process is known as cohort analysis. Cohort Analysis: Asking the Right Questions. Cohort analysis helps product teams break up customer segments by initial onboarding or by user flow.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

The Product Coalition

MAY 14, 2019

Looking from a product manager’s perspective, the most critical KPI for any app is its conversions. Users have to complete the path of app conversion goals , in order to fulfil the intended goal for the app owner. This kind of a competitor analysis helps narrow down your target users. Let’s take a detailed look.

Analytic Tools 60

Analytic Tools Customer Experience Product Research Data Visualization 60

Userpilot

JUNE 29, 2022

Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? When conducting customer behavioral analysis, you can observe how users engage with your product and spot obstacles they face along the user journey. Tailor NPS surveys to RFM groups, customer attributes, or categories.

Analytic Tools 97

Analytic Tools Research Software Data Visualization Reporting Tools 97

Userpilot

FEBRUARY 10, 2023

Collect behavioral data through product usage tracking, session recordings, heatmap analysis , and more. You can see product usage data for multiple categories, including onboarding, marketing, engagement, revenue, and more. Viewing product usage data for different categories in Userpilot. Then fix them to boost conversions.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Feedback 96

Roy Madden

APRIL 4, 2020

But to really stay ahead of the curve, it pays to search beyond the publishers you already follow – to the blogs, articles, reports, and debates that are turning heads, but almost buried among the noise online. But that’s still a crazy amount of info and analysis. Bring up the conversation around a product in business magazines.

Airlines 62

Airlines Magazine Customer Feedback Events 62

Usersnap

SEPTEMBER 12, 2023

The ways and processes to monetize a product include research, promotion, sales analysis, experimentation, etc. They are often run as a/b tests, to see which change drives higher conversion rates. Identifying your positioning and differentiation among your market category is a critical, and hopefully not too brutal, step.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

APRIL 21, 2021

Userpilot excels in 3/4 of these categories. You can think of product marketing software as largely broken down into 4 categories: User analytics: software that analyzes users’ in-app behavior and discerns their needs. In-app communication: software that surveys and starts interactive conversations with users inside your product.

Analytic Tools 54

Analytic Tools Feedback Software Research Software Customer Communications 54

Intercom, Inc.

MARCH 11, 2021

Here are some of our favorite takeaways from the conversation: 1. The Future of Support Has Arrived: It’s Conversational , a report by Intercom. If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

The Accidental Product Manager

NOVEMBER 29, 2021

The global pandemic may have turbocharged the shift from bricks-and-mortar retail to online shopping, but the rate of conversion of retail into industrial spaces had been accelerating for years. and France’s Carrefour SA, fall into this category. Click here to get automatic updates when The Accidental Product Manager Blog is updated.

Product Management 65

Product Management Product Manager Management Management 65

Userpilot

DECEMBER 12, 2022

Customer funnel metrics: cost per acquisition, customer lifetime value, conversion rates , etc. Conversion rates: This metric measures the total number of users that convert from freemium to premium or trial to paid , depending on your pricing model. Amplitude is a good tool for in-depth user engagement analysis.

Data Visualization 93

Data Visualization Onboarding KPIs Dashboard User Testing 93

ProductPlan

NOVEMBER 10, 2020

We’ve written here at the ProductPlan blog that a product manager doesn’t need to be technical , even to manage technical products like software. You also have to watch your usage metrics (conversion, session recording, dropouts, etc.) Then estimate a score for each of these categories to each competing item.

Research Software 97

Research Software Feedback Software Reporting Tools Technical Review 97

Nulab

SEPTEMBER 22, 2021

You can do this via market data, industry reports, conversations with industry experts, your own knowledge, etc… the more sources you can turn to, the better. Promote your category rather than your product, and get early adopters on your side. Perform a competitor landscape analysis. Run a SWOT analysis.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69