Andrew Chen

FEBRUARY 26, 2024

Why were there so many consumer successes in the Bay Area but not elsewhere? In my case, I was very interested in the state of the art on growing users, metrics, network effects, and marketing. Why blogging/writing is so helpful In the first year, I learned the importance of writing things down. Thank you!)

User Testing 123

User Testing Customer Experience Blog Events 123

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Customer Experience 97

Usersnap

MARCH 16, 2020

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. “Do In this article, you’ll read about the different use cases of the two and get guidance on setting up these testing processes and their environments.

User Testing 59

User Testing Product Research Feedback Software Testing 59

Product Talk

JULY 12, 2017

They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. They interview customers , run usability tests, and conduct A/B tests. Last May, I spoke at the Front conference in Salt Lake City. 9:16] Continuous Customer Interviews. [20:12]

Product Research 215

Product Research User Testing Data Visualization Research Software 215

Melissa Perri

DECEMBER 29, 2023

If we'd really covered all there was to cover on Product Management, why were folks clamoring for more of my blog posts? Why was I getting invited to speak at conferences left and right? I was getting all this feedback that people needed to hear what I had to say, but that publisher just couldn't see it. See how people react.

Books 197

Books User Testing Customer Feedback Consulting 197

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

UX Studio

JULY 13, 2023

Are you a UX researcher looking to level up your skills and knowledge? But are you fed up with reading countless articles and textbooks or trying to get into expensive courses and conferences? Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX?

Data Visualization 83

Data Visualization Product Research User Testing Customer Feedback 83

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : I often field questions like “Who should be responsible for [X]?” Upcoming Presentations and Events.

Presentation 87

Presentation Blog Product Management Product Manager 87

Userpilot

MAY 13, 2020

Any other year this time product people, growth marketers and SaaS folks would be heading to various conferences to learn the latest trends, dust off their skills, and – probably most importantly – network with other people from the industry. The Journey to Customer-Centric Growth by Usersnap – 20 May 2020.

Analytic Tools 93

Analytic Tools Customer Feedback Data Visualization Feedback Software 93

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

Research Software 80

Research Software Feedback Software User Testing Reporting Tools 80

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. The dark funnel refers to all the hidden touchpoints a user goes through in their customer journey. ” to track the source of your users. What is the dark funnel in SaaS?

Analytic Tools 85

Analytic Tools Research Software Feedback Software Data Visualization 85

Userpilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success.

Product Marketing 81

Product Marketing Onboarding KPIs User Testing Marketing 81

The Product HQ

MAY 10, 2024

To do so, startup product managers will need to conduct market research to maximize product-market fit. Here, you will have to supplement your initial market research with additional context that will help you to optimize how you position your product in its respective market. Don’t try to memorize possible responses.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. An approachable best-seller that will expand the way you think about applications of research.

Books 80

Books Blog Feedback Software User Testing 80

Alchemer Mobile

JANUARY 10, 2019

The challenge of achieving product-market fit is what keeps most product managers up at night. The Challenges of Competition, Fragmentation, and Market Fit. Above all, remember that it’s not just about the competition; shifting priorities can help you better deliver a product your customers will love. Blogs: 280 Group.

Product Management 217

Product Management Product Manager User Testing Feedback Software 217

Alchemer Mobile

AUGUST 6, 2020

The Two Most Impactful 2020 Product Management Trends | With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020, product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

The Product Coalition

AUGUST 26, 2019

Photo by Hans Vivek on Unsplash The Mom Test by is one of the best books I have read about customer interviews. If you are a Product Manager or a UX designer or researcher, and you haven’t read it….please In this simple sentence, Rob has cleanly stated the mindset you need to go into a customer interview with.

User Testing 60

User Testing Product Research Customer Experience Testing 60

ProductPlan

OCTOBER 1, 2020

From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more). For a unique fast track to learning and inspiration, however, conferences cannot be beat. Unplugging can be hard.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. Product Management in the Product Lifecycle In the initial discovery stage, you can expect to be ideating with your peers and conducting user interviews to validate your ideas.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. We’re taking a look at The State of SaaS Onboarding , Mixpanel Product Benchmark Report, Satmetrix 2021 NPS Benchmarks, and Openview Benchmarks and Research. That’s a lot, right?

Analytic Tools 88

Analytic Tools Data Visualization Research Software Feedback Software 88

Generation Focus

FEBRUARY 22, 2022

During the early stages of the COVID-19 pandemic, the UX research field almost completely switched to , remote research. Naturally, remote interviews and usability studies are both safe and convenient, especially given the dangers in-person research presented during the pandemic. Consider pandemic perspectives and precautions.

User Testing 62

User Testing Travel Customer Experience Customer Feedback 62

DISQO

JULY 25, 2019

Thanks to advancements in technology, evolving consumer preferences, and the changing needs of a digital marketplace, companies must do the nearly impossible task of breaking free from the status quo. . Insight into thought provoking topics like experimentation and agile approaches to market research. .

User Testing 49

User Testing Product Research Research Software Data Visualization 49

DISQO

JULY 25, 2019

Thanks to advancements in technology, evolving consumer preferences, and the changing needs of a digital marketplace, companies must do the nearly impossible task of breaking free from the status quo. . Insight into thought provoking topics like experimentation and agile approaches to market research. .

User Testing 40

User Testing Product Research Customer Feedback Feedback Loop 40

DISQO

JULY 25, 2019

Thanks to advancements in technology, evolving consumer preferences, and the changing needs of a digital marketplace, companies must do the nearly impossible task of breaking free from the status quo. . Insight into thought provoking topics like experimentation and agile approaches to market research. .

User Testing 40

User Testing Product Research Customer Feedback Feedback Loop 40

Good Product Manager

FEBRUARY 7, 2021

Recent Blog Posts. I wrote two posts for the Forrester blog that touch on popular subjects in recent client discussions: Roles and Responsibilities for Product Management and Portfolio Marketing: How Much Do They Matter? : I often field questions like “Who should be responsible for [X]?” Upcoming Presentations and Events.

Presentation 60

Presentation Blog Product Management Product Manager 60

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. The Black Mirror Test. Roisi’s blog post about intrusive thoughts. and at conferences across the US and Europe. Talk to us.

Product Research 130

Product Research User Testing Testing Customer Experience 130

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 85

Research Software Analytic Tools Feedback Software Data Visualization 85

Mind the Product

JULY 30, 2019

Roisi Proven is a true product person: she has a penchant for imagining the worst, which she’s turned into a superpower to put all of her product decisions through a rigorous ethics test. The Black Mirror Test. Roisi’s blog post about intrusive thoughts. and at conferences across the US and Europe.

Product Research 120

Product Research Customer Experience User Testing Testing 120

Product Talk

FEBRUARY 24, 2016

I’ll be blogging about both how I conduct the research and the trends and patterns that come out of it. One of the biggest challenges with qualitative research is capturing the overwhelming volume of data you collect throughout the process. It’s good enough to pick up a conversation in a conference room or at someone’s house.

User Testing 142

User Testing Product Research Software Review Customer Experience 142

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? You’ll also learn how to use customer retention software to maximize your retention game. You’ll also learn how to use customer retention software to maximize your retention game. Apple uses social media and other channels to respond promptly to customers.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback Data Visualization 85

The Product HQ

APRIL 20, 2024

While there are several approaches to product development, there are five main phases that a product team has to go through to guarantee the project’s success: Research: In this stage, product managers investigate both their product market as well as the needs of possible users. Read industry publications and blogs.

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Mind the Product

FEBRUARY 20, 2019

2019 promises to continue our run of amazing conferences, with a pre-conference Leadership Forum, even more workshops, more networking events around the conference, and more fun than ever before. Teresa is a product discovery coach who helps teams adopt user-centered, hypothesis-driven product development practices.

Research Software 97

Research Software Analytic Tools User Testing Artificial Inteligence 97

Intercom, Inc.

JUNE 1, 2018

The most important tasks for any early stage startup are to write code and talk to users. About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News.

Startups 201

Startups Feedback Software Marketing Strategy 201

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Johanna Rothman

NOVEMBER 11, 2019

If your conference proposal has a speaking experience field, use that field to explain your expertise, authority, and credibility. These fields help the potential audience realize your session is the one they must attend, out of the entire conference. I want to be the reason people come to a conference. Am I always?

Technical Review 60

Technical Review Software Review Workshop Certifications 60