Amplitude

AUGUST 26, 2020

As Chameleon’s CEO, Pulkit Agrawal, wrote on our blog , “A massive amount of churn occurs in the onboarding phase of your product.” One of the tactics that works more often than not is a product tour. You likely ran across a product tour when you first started using another product. Their onboarding product tours are legendary.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

MARCH 1, 2021

Seeing too many tooltips, notifications, or being dragged on a lengthy product tour (that completely ignores what you need, want, and know already!). – Use linear product tours with multiple experiences that are triggered in a row and time-based (e.g. Why not see how to build branched tours in your product?

Customer Experience 98

Customer Experience Events Construction Consulting 98

Userpilot

OCTOBER 2, 2019

Before that, I want to briefly explain why interactive walkthroughs beat product tours every time… Why use an interactive walkthrough? One of the most common forms of onboarding you’ll come across is the product tour. A product tour is essentially a series of modals or tooltips that show you the different aspects of the product.

Customer Experience 87

Customer Experience Onboarding KPIs Webinar Data Visualization 87

Userpilot

MARCH 17, 2022

A resource center works well in this situation because it can include: in-app video tutorials, access to written learning resources (guides, documentations, business systems, etc.), Understand that your users are different and have different needs, so bland product tours will not cut it. Platformly in-app video.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JUNE 28, 2023

Create a multimedia onboarding flow with product screenshots and videos. Onboarding case study #1: How The Room increased new user activation by 75% in 10 days The Room is a Talent-as-a-Service (TaaS) platform that helps connect world-class workers throughout Africa with companies across the globe. Source: Stripo. Source: Platformly.

Onboarding KPIs 95

Onboarding KPIs Feedback Software User Testing Analytic Tools 95

Userpilot

FEBRUARY 1, 2022

Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI. Appcues is a great user on boarding software solution used to educate new users, create product tours , or guide users to adopt new features. What is Appcues?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 31, 2023

Use interactive walkthroughs to shorten the learning curve and time to value Instead of traditional product tours that walk users through all the features at once, employ bit-sized engaging feature walkthroughs. Userpilot video library. There’s no connection. User onboarding checklist to boost free trial conversion.

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

MARCH 20, 2020

Either it’ll be a product tour, or it’ll be an interactive walkthrough. I’ll explain where product tours fall short, and why interactive walkthroughs produce better results. Why product tours don’t offer in-app guidance. Why product tours don’t offer in-app guidance. Product tours are boring. Let’s get going….

Customer Experience 104

Customer Experience Data Visualization Document Demo 104

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. Launch interactive product tours to demonstrate value in action. Guide users with interactive product tours. Ready to get started? Let’s get into it!

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Intercom, Inc.

DECEMBER 19, 2018

We invested in more social and video content as well to connect with more of you. The best of the blog. Significant digits: 240 blog posts, 18 videos. ” Strategy over speed: How video games prepared me for life as a product manager. We killed the blog. The Next Chapter of Intercom. On Marketing.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userpilot

NOVEMBER 16, 2021

The main different categories of in-app messages include: online chat, modals , tooltips , product tours , microsurveys , and product notes. Add in the fact that your new employees will also be able to use your existing product tours as a way of getting up to speed with the software they’re working with. Product tour.

Feedback Software 98

Feedback Software Messaging Onboarding KPIs Customer Communications 98

Gainsight

JULY 31, 2023

In this blog post, we’ll take you on a VIP tour through the Sonos Community with Ditte Solsø Korsgård, Community Manager at Sonos in a special webinar hosted by Remco de Vries, VP of Global Demand Generation at Gainsight, to uncover how the Digital Hub has become a cornerstone of Sonos’ community and Customer Success strategy.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback Webinar 52

Userpilot

JUNE 29, 2022

The goal of any effective product story is to instill a passion for the product in the development team and help the customer develop an emotional connection with the product. Whether you’re writing a blog post or defining a marketing strategy, a core message is necessary. What is the mission of product storytelling?

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

AUGUST 21, 2021

Replace one-size-fits-all product tours with contextual interactive walkthroughs. Some will do better with a feature video while others might prefer a tooltip. 3 – Replace one size fits all product tours with contextual interactive walkthroughs. People have a hate-hate relationship with product tours.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JANUARY 30, 2023

Creating onboarding videos and allowing users to choose their path, like Tolstoy. Giving quick access to video tutorials across the app like Loom. Including information on features, plans, free tools, and training, and can even connect you with a Hubspot expert. Tolstoy’s branched onboarding videos.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Amplitude

AUGUST 26, 2020

As Chameleon’s CEO, Pulkit Agrawal, wrote on our blog , “A massive amount of churn occurs in the onboarding phase of your product.” One of the tactics that works more often than not is a product tour. You likely ran across a product tour when you first started using another product. Their onboarding product tours are legendary.

User Testing 59

User Testing Customer Experience Analytic Tools Research Software 59

Gainsight

MARCH 19, 2020

Turn On Video. But we also know that once one or a few people turn on video, everyone does it. But we also know that once one or a few people turn on video, everyone does it. Several commenters in the LinkedIn thread noted studies of increased Sales and CS performance with video on versus not. Video works.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Userpilot

JANUARY 19, 2021

Include video and make it interactive for the customer’s use case. Establishing an emotional connection with your customers through engagement will increase trust and make it easier to retain them. The less connected customers feel with your product, the more likely they are to churn and take their business elsewhere.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

FEBRUARY 9, 2022

User onboarding is intimately connected to just about every SaaS financial metric you can possibly imagine! Interactive walkthroughs (product tours). Replace product tours with interactive walkthroughs and shorten the time to value. New user onboarding increases your activation rate. Signup flows. Welcome screens.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

JUNE 22, 2022

Here are four things to consider: Showcase your product and set expectations: if your product is a video tool, then creating an onboarding video with your product is a great idea to showcase your tool and trigger an Aha moment for the user. They use the empty state to offer multiple options to connect your data. Source: Miro.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

FEBRUARY 3, 2022

Steer the user’s focus toward the AHA moment ( using a welcome video message, a human face image, or confirming your USP in your messaging). You’d end up with a linear product tour and a high churn rate. The rest of the product tour can be customized accordingly. What is an app welcome page? Get a free demo today!

Customer Experience 98

Customer Experience Data Visualization Demo Product Research 98

Userpilot

JANUARY 27, 2020

Once you’ve connected your first social account, you’re redirected to the main dashboard. If, for example, you click on “Upload an image or video”, you’re transported to the “Upload” page. By linking checklist tasks to other onboarding elements, such as product tours, you can better educate your users. You have two choices here.

Transportation 77

Transportation Dashboard Education Messaging 77

Userpilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. A common experience when you start using a new product is to be given a product tour. But have you experienced product tours which show you a bunch of features that you don’t actually need? Sounds reasonable, right?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

NOVEMBER 18, 2021

Their initial product tour isn't all that inspiring, so we won't spend too much time on that here. This is to ensure that the subsequent product tour is actually relevant to the needs of your particular user segment. I also enjoyed the explainer video, which underlined the value of the product to salespeople.

Analytic Tools 98

Analytic Tools Research Software Feedback Software User Testing 98

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Blogs will give you insight into all aspects of product management in easy-to-digest bites. We recommend the blogs from Userpilot , ProductLed Growth , Product Manager HQ, and The Product Folks.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

SEPTEMBER 1, 2021

Many use long product tours that walk potential customers through every feature of the product from the get-go – this can irritate and confuse users. Loom, a video messaging for work app, uses a checklist. It also ends with an engaging CTA – ‘Invite a teammate: invite your team to collaborate and share videos more easily.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

JUNE 20, 2023

Replace confusing user flows with personalized onboarding Avoid dumping too much information on users with product tours. For instance, a video-sharing platform will be used differently by video creators and viewers. This is your chance to learn about the user’s perspective, experience, and more.

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

Userpilot

MAY 26, 2021

Use interactive walkthroughs , not product tours. Product tours are top-down, generic, and boring. This is the generic “ product tour ” that we have written about on this blog many times before. Put yourself in the position of someone receiving a product tour like this. It’s also what Intercom specialize in.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

SEPTEMBER 16, 2022

Use in-app guidance like checklists, tooltips, product tours, etc., Be active on social media to connect with customers and join conversations about your brand. This can be in the form of tooltips, interactive walkthroughs , micro videos, etc. to remove friction. Deliver great customer service with an on-demand resource center.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

OCTOBER 11, 2021

In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Userpilot’s blog. #5 Then, after building an in-app experience flow meant to drive engagement, connect it to the goal. Sounds simple, right? Not necessarily. Let's get started.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

JANUARY 18, 2021

To cap it all, the product tour at the beginning is boring, bureaucratic — and compulsory. This means that a user has effectively understood that they can use Facebook to connect to other people, and is therefore likely to continue on the site. Find out more about Autopilot’s experience in this video from Product Drive.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

APRIL 2, 2020

Two of the most common options you have are product tours or interactive walkthroug hs. You could show videos of your product on a pop-up modal. The key activation points for its users are a) connecting the social media accounts and b) scheduling the first post. ” Why should users connect that account?

Research Software 63

Research Software Education Customer Experience User Testing 63

ProductPlan

JULY 11, 2019

Instead of trying to be all things to all people, double-down on connecting with the folks most likely to try, buy and adopt to establish an early beachhead. For example, after a user tags someone in a post they could be sent an email linking to a blog post that explains the benefits of a new private messaging feature.

Customer Experience 71

Customer Experience User Testing Weak Development Team Development Team Review 71

Usersnap

MAY 17, 2023

Integrations: Connects seamlessly with tools like Jira, Slack, Trello, and many others. Data Captured: Screenshots, video recordings, annotations, and detailed comments. It’s built for video, image, and web feedback, streamlining creative reviews. Data Captured: Annotations, comments, video feedback, and more.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

The Product Coalition

DECEMBER 8, 2019

Connection With Self ??(presence, Connection With Others ?(influence, Books, podcasts, blogs, meetups, and conferences give you more input than you could ever consume, and I recommend sampling a variety to see what resonates with you, and then being selective with your information diet. Connection With Self ??

Weak Development Team 95

Weak Development Team Development Analytic Tools User Testing 95

Userpilot

DECEMBER 11, 2019

This is far more effective than boring product tours or forcing users down a certain path. Typeform’s integrations allow you to connect with the likes of Hubspot or Mailchimp so that you can carry on the conversation. It enables you to watch videos of people trying out your product, speaking their thoughts aloud as they go.

Data Visualization 59

Data Visualization Feedback Software Research Software Analytic Tools 59

Userpilot

MARCH 5, 2019

This is a widely used tactic not only for SaaS tools and products, but also for different online and video games! Another great example of implementing the Zeigarnik psychological phenomenon is actually Ghost – online blogging platform. In their demo tour, Proposify’s users are able to create demo versions of proposals.

Customer Experience 72

Customer Experience User Testing User Friction Product Research 72