Intercom, Inc.

OCTOBER 25, 2021

The Intercom team is looking forward to showcasing our latest features and improvements to the world’s leading Business Messenger and powerful customer support product. Our leading customer communication platform is used by the most innovative companies worldwide, such as Unity, Spendesk, (add approved customer logos in here).

Customer Communications 198

Customer Communications Startups Events Customer Experience 198

The Product Coalition

JUNE 18, 2023

Product managers communicate with stakeholders, write specifications, prepare decks, analyze data, and create prototypes. Faster Copy Writing : Product managers write manuals, blogs, or marketing copy. Photo by Canva Studio: [link] The new AI tools are a boon to many professionals, including product managers.

Data Visualization 125

Data Visualization Feedback Software ChatGPT Product Management 125

Alchemer Mobile

NOVEMBER 9, 2022

Customer expectations shift dramatically depending on device. The more you know about customer usability expectations, the quicker you can make data-driven product decisions. Here are a few product and mobile-focused blogs recommended by your peers: Product Hunt. Mobile App Management Blog by Apperian. Apptamin Blog.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Userpilot

MAY 12, 2022

Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base. Your new product announcement should include information on the target customer group, why it’s being introduced, how it’s going to benefit the users, and how to best take advantage of it.

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Alchemer Mobile

MAY 17, 2022

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. The customers themselves are driving this change. What is a customer feedback solution? Below we identify five steps to create a holistic mobile customer feedback solution.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees. LOUISVILLE, Colo.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Mixpanel

APRIL 18, 2024

You don’t want to roll out a big feature to your entire customer base just to realize that there was a bug that the QA team missed. And other technical gotchas… We have to be ready with answers for any questions that our customer success, support, solution engineers, sales, and post-sales teams might get. Who is it designed for?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Adapt your tactics to the customer experience lifecycle.

Feedback Software 96

Feedback Software Data Visualization Customer Communications Customer Experience 96

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. The most important thing is to use different channels including in-product communication , email, social media, and website.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 92

Customer Communications Feedback Software Research Software Analytic Tools 92

Intercom, Inc.

DECEMBER 21, 2020

We adapted quickly to working from home, launching groundbreaking new features to supercharge our conversational support and customer engagement tools. We all know that customer expectations are higher than ever – increasing pressure on support teams to provide a great customer experience, while remaining efficient and not burning out.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

UX Planet

MARCH 17, 2024

The process typically involves the following steps: Write a text prompt: provide AI with written content, such as a script, blog post, prompt, or presentation outline, that you want to convert. Improved communication: it’s an effective way to communicate complex information in a more digestible format.

Data Visualization 74

Data Visualization Analytic Tools Artificial Inteligence Generative AI 74

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV. Improved customer experience (CX). But that’s not all.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers. Track where most of your current customers come from or where similar products are successful.

Research Software 94

Research Software Analytic Tools User Testing Onboarding KPIs 94

Userpilot

OCTOBER 10, 2022

How did they successfully communicate value? Product marketing involves bringing a product to market and aligning its messaging with customer needs. Whereas traditional marketing focuses on customer acquisition alone, product marketing drives everything from acquisition to activation , adoption, and retention.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

The Accidental Product Manager

MAY 8, 2023

With deliveries, sometimes later is better Image Credit: Javi The good news is that your customer has ordered your product. This means that your customer is going to have to put up with a delivery delay. Do you need to inform your customer when what they have ordered will arrive? What Should We Tell Customers About Deliveries?

User Testing 65

User Testing Customer Experience Customer Feedback Product Management 65

Userpilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. Glassdoor sets out that the average salary for a product marketing manager is just over $127k.

Product Marketing 96

Product Marketing Onboarding KPIs User Testing Marketing 96

Business of Software Conference

NOVEMBER 30, 2018

Due to the nature of asynchronous communication, I’m still not sure if this a brilliant dig or they were sorry about the previously stated problem. ML (me) : Customer attached So this is it.jpg: Support : Thanks for the screenshot. I was told by the previous support person to set these precise rules up. Support : Ok thanks.

Blog 40

Blog User Testing Customer Feedback Customer Experience 40

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. Using AI, you can continuously gain access to new or enhanced insights that can enhance your marketing efforts and how you communicate with people.

Data Visualization 107

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 107

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Release notes are important because they communicate new functionality to users who've bought an everchanging product and show your customers you're listening to their requests. What are release notes?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Research Software 102

Mind the Product

MARCH 10, 2020

13:57 | Do have any tips or advice for gaining feedback from our customers? Communication & Alignment Workshop. Using The Kano Model To Prioritize Product Development (blog). Mastering the art of Prioritizing by Business Value (blog). Janice Fraser: Knitting at the Edge of new (blog). Show Notes. Question 1 .

Workshop 151

Workshop Customer Feedback Feedback Software Blog 151

Userpilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. SLG is better for communicating the product value at the enterprise level and building the business case.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Data Visualization 104

Userpilot

JANUARY 16, 2024

Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 101

ChatGPT Data Visualization Onboarding KPIs Research Software 101

Userpilot

FEBRUARY 25, 2024

This is the best way to encourage customers to create an account and boost your form conversion rate. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out. Proactive support is the key to winning over customers. Sign-up form of Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization User Testing Reporting Tools 104

Userpilot

DECEMBER 20, 2022

This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. What is a marketing funnel?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Team collaboration tools enhance communication within product teams for increased productivity and smooth product delivery. More importantly, it helps launch already strong MVPs.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Reporting Tools 97

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it! Pendo dashboard.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Great product stories communicate the purpose of the product, what problems it aims to solve, and how it will do so.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

JULY 23, 2023

TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. Product Marketer: Develops and executes marketing strategy that promotes the product’s value proposition and drives customer interest and adoption. Align your teams with clear communication channels like Slack.

Research Software 87

Research Software Data Visualization User Testing Marketing 87

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Lenny Rachitsky

FEBRUARY 8, 2024

For example, we might prompt the AI agent to take several hours to write a detailed blog post citing references and case studies, and to delineate any trade-offs the agent made. As GPTs advance, we’ll be able to prompt them to engage in more nuanced tasks and ask them to report back when it’s done.

ChatGPT 80

ChatGPT Reporting Tools Data Visualization Research Software 80

Userpilot

DECEMBER 17, 2021

And this blog post will look at both concepts and answer every question you have about them. Product marketing sits at the intersection of different teams, from sales enablement to customer support. Product marketing sits at the intersection of typical marketing strategies, sales enablement, customer success, and the product itself.

Feedback Software 105

Feedback Software Research Software Product Marketing Marketing 105

Ronke PM

DECEMBER 29, 2023

Design-driven conversations are crucial for PMs as they enable effective communication, early feedback gathering, and customer-centric approaches. By incorporating design thinking, PMs can align their teams and stakeholders around a shared vision, leading to more successful products and higher customer satisfaction levels. #3

Customer Feedback 52

Customer Feedback User Testing Customer Satisfaction Customer Experience 52

Usersnap

MARCH 29, 2023

You’ll learn how they improved their user-ticket resolution rate by 30% with the help of a customer feedback tool , what their issues were, and how they were able to receive better qualitative feedback with Usersnap. Communication is key in any organization, between teams, customers, and users. Let’s dig in.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Mixpanel

JUNE 10, 2022

A good product onboarding experience can help achieve product-market fit and drive revenue, while a poor experience can drive customers away. We use the terms “product onboarding” and “user onboarding” interchangeably; you can read more about these concepts in our user onboarding explainer blog. Understand your users.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Analytic Tools 105