Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love.

Books 80

Books Blog Feedback Software User Testing 80

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. billion U.S.

Data Visualization 107

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 107

AB Tasty

FEBRUARY 22, 2024

5 Pillars to Reshape Customer Experience In the ever-evolving landscape of fashion and e-commerce, digital innovation has become a driving force behind transforming the customer experience. The Mobile Customer: Shopping on the Go The mobile customer has become a dominant force in the fashion industry.

User Testing 52

User Testing Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. In this blog post, we’ll explore the different types of digital transformation you need to know about. What Is Digital Transformation?

Artificial Inteligence 132

Artificial Inteligence Data Visualization Analytic Tools Research Software 132

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. In-app messaging: Allows for real-time customer communication.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

The Product Coalition

MARCH 4, 2024

The introduction of WhatsApp Business in 2018 opened up new revenue streams for the company, allowing businesses to communicate with customers via WhatsApp and providing a platform for advertising and customer engagement. The company saw its revenue go from ~$443 million in 2018 to ~$1.3 billion in 2023.

Analytic Tools 109

Analytic Tools Data Visualization Customer Experience User Testing 109

UX Planet

MARCH 17, 2024

By Mary Moore, copywriter at Shakuro The process of manual video creation can be both time-consuming and costly, leading to challenges in meeting project deadlines and keeping up with the demand for engaging visual content. As a result, you have better communication with customers, employees, and stakeholders.

Data Visualization 74

Data Visualization Analytic Tools Artificial Inteligence Generative AI 74

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Feedback Software 223

Feedback Software Webinar Customer Experience User Testing 223

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 85

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 85

Userpilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

The Product Coalition

DECEMBER 2, 2021

In some cases, development and technology choices may even stop you from using certain acquisition channels. Please note, this post is about looking at the different channels to acquire mobile users and assessing which mobile development and technology options best fit each channel. especially new users.

Research Software 173

Research Software Technology User Testing Strategy 173

The Product Coalition

OCTOBER 8, 2023

User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. The user experience encompasses how users interact with the platform, access predictions, and customize their settings. These platforms play a crucial role in promoting community engagement and knowledge sharing.

Data Visualization 130

Data Visualization Reporting Tools Feedback Software Customer Feedback 130

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Product Management University

NOVEMBER 3, 2020

Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. The pandemic has forced a lot of businesses to go directly to their customer base for growth as new logos are harder to come by. Think about it. Seize the opportunity.

Customer Experience 246

Customer Experience Customer Satisfaction Workshop Vision 246

Intercom, Inc.

APRIL 13, 2018

Upselling value to existing customers is key. Upselling is hard because when a relationship has already been established, it’s not always easy to know when to re-engage and offer something new. On top of that, an existing customer already knows your flaws, and they have an opinion on whether or not you’re delivering.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI can greatly improve the customer experience. Book a demo to learn more.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Customer Experience 89

Userpilot

AUGUST 6, 2023

OptinMonster helps marketers engage website visitors and capture their contact details before they leave. Marketing automation refers to the use of technology and software to automate repetitive routine tasks and processes that marketers would otherwise have to complete manually. What are the costs of marketing automation technology?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. How to Decrease Beta Testing Costs by 40% (Blog). Engaging Testers. Increasing Efficiency.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

Lenny Rachitsky

FEBRUARY 8, 2024

As GPTs advance, we’ll be able to prompt them to engage in more nuanced tasks and ask them to report back when it’s done. For example, we might prompt the AI agent to take several hours to write a detailed blog post citing references and case studies, and to delineate any trade-offs the agent made.

ChatGPT 80

ChatGPT Reporting Tools Data Visualization Research Software 80

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Valerian Tech

JULY 5, 2023

Introduction Technology implementation is a transformative force in the ever-evolving hospitality industry. From improving customer experience to streamlining operations, technology has revolutionized the way hospitality businesses operate and given companies access to extremely valuable insights.

Analytic Tools 52

Analytic Tools Feedback Software Fractional CTO Data Visualization 52

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 83

Customer Experience Customer Feedback Feedback Software Analytic Tools 83

Userpilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Monitoring user engagement with the feature allows you to spot friction and areas for improvement.

Onboarding KPIs 83

Onboarding KPIs Feedback Software User Testing Product Research 83

Userpilot

JANUARY 16, 2024

Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 95

ChatGPT Data Visualization Onboarding KPIs Research Software 95

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. TL; DR Customer engagement refers to the active interaction between customers and products. Let’s start!

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Product Talk

FEBRUARY 14, 2024

We were so inspired by Tali’s enthusiasm that we just had to share her story here on the Product Talk blog. The developers found it engaging and we had good discussions in which we could focus on opportunities rather than solutions. One was focused on retention of existing customers. You can submit your story here.

Analytic Tools 222

Analytic Tools Research Software Product Research Data Visualization 222

The Product Coalition

MARCH 8, 2023

ChatGPT API is the key to unlocking a whole new level of engagement and automation. We will also discuss the importance of fine-tuning the API for specific use cases and how product managers can lead the way in incorporating this cutting-edge technology into their applications. Let’s dive in!

ChatGPT 119

ChatGPT Customer Experience Research Software Artificial Inteligence 119

Userpilot

NOVEMBER 17, 2021

2,000+ customers. By leveraging content marketing and a solid professional network, Saravana Kumar grew the company from 0 to 250 customers. Over his ten-year career, Saravana discovered several gaps in the BizTalk server technology, especially in security monitoring. 5 products. How did Kovai make it here today?

Customer Experience 93

Customer Experience User Friction Enterprise Document 93

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV. Improved customer experience (CX).

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. Your software adoption rate is the percentage of signed-up customers that become active users. Add gamification elements to engage customers with your product. Why is software adoption important?

Feedback Software 96

Feedback Software Research Software User Testing Onboarding KPIs 96

Intercom, Inc.

JULY 31, 2019

You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage chatbots. Here’s an in-depth look at how chatbots can be used to engage visitors browsing on your website and turn them into leads for your sales team. By using chatbots.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

DECEMBER 31, 2022

The main methods for tracking your customer experience is data analytics. TLDR; Digital customer experience is the digital touchpoints that your customers engage with when interacting with your business. Digital analytics measures and tracks the experience that customers have on every digital channel.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

MAY 10, 2023

It shines a spotlight on: Famous marketing brands that have integrated AI technology. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., to analyze customer data and predict customer actions. Marketing AI best practices. AI-powered marketing tools. What is AI in marketing?

Data Visualization 68

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 68

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands.

Reporting Tools 178

Reporting Tools Customer Experience Strategy Artificial Inteligence 178

TIBCO - Thought Leadership

MARCH 5, 2020

Over the past sixty years, technology has redefined how people live and work, how commerce occurs, how citizens and governments engage, and so much more. The resulting new products, services, and customer experiences have forever changed everyone’s competitive landscape. 10 Technology Trends You Can Count On In 2020.

Analytic Tools 84

Analytic Tools Data Visualization Technology Customer Experience 84