Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Blogs for Product Managers. Mastering Product Experience in SaaS —Nick Bonfiglio, Mickey Alon, and Myk Pono [Free].

Books 80

Books Blog Feedback Software User Testing 80

Alchemer Mobile

NOVEMBER 9, 2022

LifeHacker has endless tips and practices to experiment with. Here are some ways to level up your mobile product management skills and knowledge to overcome challenges: Surround yourself with mobile to understand what makes a good experience good, and a bad experience bad. Mobile App Management Blog by Apperian.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Product Talk

FEBRUARY 28, 2024

This would be a much shorter blog post if that were the case! We hope Kelsey’s story will remind you that your continuous discovery journey is likely to experience some twists and turns along the way, but it’s still worth sticking with it through those tough spots. In fact, Kelsey and her team faced many challenges along the way.

Product Research 238

Product Research Onboarding KPIs Feedback Software User Testing 238

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Company details (e.g.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 100

Analytic Tools Entertainment Customer Experience Data Visualization 100

The Product Coalition

APRIL 8, 2024

An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. Curiosity and Problem-solving As a technical support agent, you’re curious about customer problems and deeply investigate to get to the bottom of the issues and find solutions.

Product Management 108

Product Management Product Manager Customer Experience User Friction 108

Userpilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! It gets even better.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust?

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

The Accidental Product Manager

FEBRUARY 5, 2024

Products made for older customers are getting a makeover Image Credit: Katie Mims Who do you sell your product to? Is there a possibility that your product is being used by older customers? Older Customers Product managers know that older customers have long complained that products designed for them are clunky and unattractive.

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User Testing Customer Experience Product Management Product Manager 104

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. In this article, we cover the following: What UX design is and why UX is important in SaaS. How to identify opportunities to improve your UX design. How to identify opportunities to improve your UX design. Collect customer feedback with in-app surveys.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? TL;DR UX design aims to create meaningful, relevant experiences for users. UI/UX designers can have different roles in a company.

Research Software 103

Research Software User Testing Feedback Software UX 103

The Product HQ

MAY 10, 2024

As a result, these types of products present several challenges to product teams during the design and development process. It also means that you need practical skills to predict the kinds of technical challenges that AI product teams experience. This helps you be proactive as opposed to reactive as a product leader.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? It improves conversions of potential visitors to paying customers by making the trial experience frictionless and easy to navigate.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

FEBRUARY 25, 2024

Accessibility features are making UX design more inclusive. Personalized experiences are becoming standard in the SaaS world. Users are demanding more cohesive experiences in the form of omnichannel experiences. Data breaches in recent years are fuelling the demand for secure software experiences.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

JULY 27, 2023

Engineering Manager: In charge of planning, designing, and overseeing projects. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

The Product HQ

MAY 10, 2024

This includes the project management of all of the activities done in product conceptualization, design, development, and marketing. Startup product managers then use those initial requirements to condition how they design and develop the product. Therefore, those who work at startups operate in high-stress environments.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product. What is user experience (UX) in SaaS?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

The Product Coalition

APRIL 20, 2023

Designers design. The answer (from my experience) lies within the nature of the role itself. We still help triage and prioritize the work needed to achieve objectives and make the product experience better. So why do we feel this way? Engineers code. Neither of which are what PMs usually do to help build the product.

Technical Review 118

Technical Review Product Research User Testing Software Review 118

Userpilot

MAY 25, 2022

In UX design , there’s a lot of confusion about what these terms mean—even amongst experienced designers. In this article, we’ll take a look at why you need both, the difference between them, and when to use each to improve your entire user experience. What’s the difference between user journey vs user flow?

User Testing 98

User Testing Customer Experience Customer Feedback Research Software 98

Userpilot

DECEMBER 22, 2023

That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! This leads to increased customer loyalty and builds trust. Microcopy localization is an opportunity to make the user experience more inclusive. Let’s get right to it!

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. As UX is a crucial element, it’s important for you to know what results in a poor user experience.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

JULY 6, 2023

This blog post will cover what precisely product-led growth is and how you can implement it. We will also look at some real-world examples from my own experience and notable companies so that you can apply what you see here starting today. When building consumer products, we never overlook the end-user experience like this.

Research Software 112

Research Software Feedback Software User Testing Product Research 112

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

UX Planet

JANUARY 11, 2024

Users are the ultimate judges, the importance of User Experience Design (UXD) cannot be overstated. This blog delves into the pivotal role of UXD, accompanied by real-world examples, to underscore why checking and elevating your UXD is not just a strategic move — it’s a business imperative. ?

User Testing 59

User Testing Customer Satisfaction Research Software Product Research 59

Userpilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Userpilot

SEPTEMBER 10, 2022

Product differentiation allows you to achieve better customer fit , greater customer loyalty , higher retention , and charge premium prices. Vertical differentiation happens when customers make a purchase based on objective criteria like price. It also enables you to design onboarding experiences that enhance user experience.

Differentiation 98

Differentiation Feedback Software Research Software User Testing 98

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Book the demo!

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

SEPTEMBER 28, 2022

What is anticipatory design? In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Anticipatory design focuses on predicting user needs before they even experience them. This improves overall customer satisfaction.

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo dashboard. Who can use the Pendo app?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

UX Studio

JULY 13, 2023

Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX? Not only are they a convenient and portable way to learn, but they also offer a fun listening experience. Designing Behaviour is a true gem of a podcast. So all of us. Actionable.

Data Visualization 82

Data Visualization Product Research User Testing Customer Feedback 82

Gocious Blog

MARCH 20, 2024

Designing physical products is a thrilling experience, from sharing the initial concept with your team to watching the product take shape during manufacturing and finally having a positive impact on the customer's everyday life. Making physical products is also a lengthy and detailed process.

Development 86

Development Engineering Positioning Technology 86

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

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User Testing Product Research Customer Experience User Experience 97