Userpilot

DECEMBER 20, 2022

SaaS business models depend on repeat purchases to grow revenue and meet profit goals. This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. Initially, the company operated on a straightforward subscription-based model for DVD rentals, offering unlimited rentals for a flat monthly fee.

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Analytic Tools Entertainment Customer Experience Data Visualization 100

Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. What are the benefits of marketing-led growth?

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Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization.

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Data Visualization Analytic Tools Feedback Software Dashboard 98

The Product Coalition

OCTOBER 8, 2023

Historical data, on the other hand, allows you to analyze past trends and build predictive models. Algorithm Development Developing accurate prediction models requires careful consideration of algorithms and data preprocessing techniques. A seamless and enjoyable user interface encourages user retention.

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Data Visualization Reporting Tools Feedback Software Customer Feedback 127

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

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Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 30, 2022

It lets you shape your product, customer experiences, and sales process in the very best way. In this blog post, you’ll learn an honest opinion about both growth strategies. Sales-led growth, on the other hand, uses your sales processes to move customers along the funnel. What is product-led growth in SaaS?

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Feedback Software User Testing Customer Feedback Customer Experience 105

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

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Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

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Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business.

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Feedback Software Data Visualization Customer Communications Customer Experience 98

Mixpanel

JULY 8, 2022

Startups in the program receive: $50,000 in credits toward the Mixpanel Growth Plan Credits worth 430 million monthly events Unlimited access to Cohorts, data modeling, and email support. Today, all Mixpanel customers have access to the free new Company KPIs Dashboard Template. Mixpanel for Startups. million in additional funding.

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Data Visualization Dashboard Startups Analytic Tools 110

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

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Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? RFM is a three-dimensional customer segmentation model that evaluates customers on three metrics — recency, frequency, and monetary value. What is the RFM model?

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Gainsight

FEBRUARY 8, 2024

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams are now being called upon to think more commercially and demonstrate their direct impact on business revenue. Check out the full video below.

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Customer Experience Customer Feedback Customer Satisfaction Education 52

Userpilot

JULY 7, 2022

Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success. Send NPS surveys to collect customer feedback and improve loyalty. Activation.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

The Product Coalition

MARCH 8, 2023

What is GPT Generative Pre-trained Transformer (GPT-3) is a machine learning-driven language model developed by the OpenAI artificial intelligence lab. Custom applications can be built with ChatGPT API by using the API’s natural language processing and machine learning capabilities to generate responses to user queries.

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ChatGPT Customer Experience Research Software Artificial Inteligence 116

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

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Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

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Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 18, 2023

TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. There are four main criteria (Market, Model, Channel, and Product) you need to consider to determine if PLG is the right approach for your company. What is PLG strategy?

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Analytic Tools Feedback Software Onboarding KPIs Marketing 98

Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. From buying to post-purchase, there are five customer lifecycle stages: Acquisition, Activation, Retention , Referrals, and Revenue. Customer acquisition is the process of getting new customers for your business.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Retaining a customer may not always be less expensive than acquiring a new one. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

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Data Visualization Technical Review Customer Experience Customer Feedback 59

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

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Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. What is a SaaS business model?

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Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JUNE 1, 2022

It has 5 key categories: happiness, engagement , adoption , retention , and task success. ARR (Annual Recurring Revenue), revenue per user, and customer acquisition costs are financial metrics that help you understand the profitability of your users. These are repeat customers who are loyal to your product.

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Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. What is customer segmentation?

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

DECEMBER 22, 2022

What would your retention game be like if you could predict churn before it happens? Churn happens when a customer stops doing business with you. Bad customer experience. Poor customer service. Customer churn prediction is the practice of using customer behavior data to predict users that are at risk of churn.

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Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

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Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

OCTOBER 31, 2022

Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. Segment customers based on engagement level and identify inactive customers to create effective marketing strategies for distinct customer segments.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

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Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

OCTOBER 18, 2021

Trends – so you know what is working great right now regarding acquiring and retaining customers and what you should do to follow SaaS market trends so you won’t stay behind the competition. Pirate metrics help you assign specific metrics to the particular stage in the user journey – Acquisition, Activation, Retention, Referral, or Revenue.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). There are three main types of growth loops that feed different goals – acquisition loops, engagement and retention loops, and expansion loops.

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Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

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User Testing Feedback Software Data Visualization Customer Feedback 98

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers. User onboarding is the process customers undergo to become accomplished product users.

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Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. What is product adoption?

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Onboarding KPIs Analytic Tools Customer Experience Product Research 98

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

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