The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

UX Studio

APRIL 25, 2019

It can differentiate you from the competition, project positive feelings or make it easier for customers to remember and choose your product over others. To better keep track of all insights and emerging patterns, we recommend building a research system: Surveys – online, by email or telephone. Research facilitates getting these right.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Userpilot

JUNE 19, 2019

This means they often forget about other aspects of customer onboarding, like kickoff calls, training, and customer retention. Perhaps the easiest way to differentiate between them is to think of a user timeline. The form that this education and training takes largely depends on your product. Pillars: Education, Adoption.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Product Talk

APRIL 19, 2023

“They sync with your Kindle highlights and serve five highlights for you to review daily. They sync with your Kindle highlights and serve five highlights for you to review daily. Readwise syncs all of these highlights to their database and shares five each day for Teresa to review. Readwise is a simple, but brilliant idea.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userpilot

APRIL 30, 2024

To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV). Develop a value-based metrics system How do you know how much value you deliver to your customers? Creating a solid value metrics system—developing robust KPIs around customer value (e.g., Community forums.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

MAY 8, 2024

Educate customers with resources in multiple formats like blogs, webinars , or videos. Additionally, by effectively meeting customer needs, companies can differentiate themselves in a competitive market, enhance their brand reputation, and ultimately increase revenue. Training courses. Brand24 dashboard. Video tutorials.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 29, 2024

This leads to improved brand awareness and differentiation from other brands. Tableau builds trust with potential customers on software review platforms. Differentiation : Inventive and engaging experiences help you stand out from the competition by showcasing your brand personality and values in a unique and memorable way.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. If you check the product review sites, most people like using UserGuiding. Here are some reviews from real users: Creating guides/checklists are easy to implement.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

JUNE 27, 2023

So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. With its user-level segmentation, you can set up basic contextual onboarding to differentiate user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 30, 2023

Review sites don’t always cut it, so we’ve got you covered with a detailed comparison of these three tools. Here’s how you can collect user feedback with Whatfix: With user surveys, you can collect feedback on the onboarding tours and training flows, so you can continuously improve your product support.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Business of Software Conference

JULY 7, 2021

Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes. The range of blueprints alone suggests that we should all be cautious about buying into one system or another. One proven sales playbook, system or process simply cannot fit all models.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Userpilot

AUGUST 18, 2020

This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. This blog is going to sweep away the confusion, the jargon and the sales pitches. Remember this Apple’s iPhone 3 advertising slogan?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. You can find more reviews on G2 or Capterra. Spekit prides itself on the robustness of its internal database system. You can embed your training beside fields, objects, and picklists for easier adoption. Pros of Spekit?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

AUGUST 18, 2020

This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. This blog is going to sweep away the confusion, the jargon and the sales pitches. We will help you choose the best options for your needs.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Usersnap

SEPTEMBER 20, 2021

What you can expect from this blog ?? Follow-up With Tool Reviews 2. Check the Customer Support System Some Customer Feedback Software to Compare. So, how does customer feedback help differentiate your customers and solve their challenges? Follow-up With Tool Reviews. Hope you’re ready! Understand Customer Needs.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Userpilot

FEBRUARY 13, 2020

Toonimo — For audiovisual employee training. Your employees need to be expertly knowledgeable about your own product, but it can be time-consuming to train every new employee. Whatfix offers real-time in-app training programs for employees. Whatfix combines user onboarding with employee training.

Analytic Tools 59

Analytic Tools Feedback Software User Testing Data Visualization 59

Userpilot

MAY 27, 2023

So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. Spekit prides itself on the robustness of its internal database system.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

UX Studio

SEPTEMBER 6, 2023

This is due to price, time, and response rate. We had success with offering free training for new products, the opportunity to access features in beta testing mode, and, generally, to allow them to shape the future of a program that they must use daily. LinkedIn: The good, the bad, and the meh. Well, our answer is: strong ‘maybe.’

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Userpilot

MARCH 24, 2023

Spekit lets users add training material and trigger in-app alerts to notify employees of important announcements. Spekit prides itself on the robustness of its internal database system. You can embed your training beside fields, objects, and picklists for easier adoption. You can find more reviews on G2 or Capterra.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. Investing in agent training to fill their knowledge gaps and impart soft skills can drastically improve the support experience. Lack of FCR training. Drives loyalty and retention.

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98

Userpilot

MAY 18, 2023

While review sites offer some insights, they often lack in-depth comparisons. Spekit prides itself on the robustness of its internal database system. You can embed your training beside fields, objects, and picklists for easier adoption. Choosing the ideal product growth platform for your SaaS business can be a daunting task.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. With Whatfix, you can create in-app surveys, collect feedback on the onboarding tours and training flows, add a follow-up question to enable open-minded feedback, and send push reminders to customers so they don’t forget about providing feedback.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. However, some reviews say they have prices starting at $20,000-$25,000 per year for a single product, and around $50,000 per year for the mid-tier package. Spekit prides itself on the robustness of its internal database system.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

NOVEMBER 18, 2020

As we’ll see in this blog, the term “power user” is not quite as straightforward as it seems at first. That review on Capterra you didn’t ask for? They are enthusiasts, cheerleaders and advocates for your business, who will: Write positive reviews. As Roxanne Abercrombie argues in this blog , it’s not those noisy users’ fault.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” ” Transcript Karthik: [00:00:00] Hello, folks.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Userpilot

MARCH 21, 2023

It lets you add training material and trigger in-app alerts to notify employees of important announcements. Spekit prides itself on the robustness of its internal database system. You can embed your training beside fields, objects, and picklists for easier adoption. You can find more reviews on G2 or Capterra.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. You can find more reviews on G2 or Capterra. What users say about Spekit?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. With Whatfix, you can create in-app surveys, collect feedback on the onboarding tours and training flows, add a follow-up question to enable open-minded feedback, and send push reminders to customers so they don’t forget about providing feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52