Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 95

Feedback Software Research Software Reporting Tools Onboarding KPIs 95

Usersnap

NOVEMBER 17, 2022

You want to be competitive within your SaaS industry, no doubt. In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. What is HubSpot?

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Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 4, 2023

Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. This type of reciprocity works because more customers will feel like spending money on your product or service if they’re satisfied with what you offered them. Userpilot’s self-service knowledge base.

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User Testing Customer Experience Customer Feedback Feedback Software 82

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. The product feature matrix.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. The product feature matrix.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. To find out why people had stopped using the app, we did what we always do.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ).

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Analytic Tools Customer Experience Data Visualization Feedback Software 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. How To Do a Quick Customer Success Platform Launch. Launching Customer Success.

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Feedback Software Customer Experience Customer Feedback User Testing 111

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Usersnap. By Blake Morgan.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. The ROI of Testing Pre-Release Products with Centercode. Increasing Efficiency.

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Reporting Tools Feedback Software User Testing Customer Feedback 75

Revulytics

JANUARY 23, 2018

Perhaps you’re even sitting in a comfy yet productivity-inspiring Steelcase chair as you pore over this blog post. Working with Microsoft, Steelcase recently revealed technology that exposes data from sensor-connected office furniture and rooms that, as a first use case, aim to help optimize the use of conference room space.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 54

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

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Books Blog Feedback Software User Testing 80

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Product Roadmap?

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Product Talk

AUGUST 4, 2021

It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. My primary objective across my business is to increase the number of product trios who adopt a continuous cadence to their discovery work. But blog analytics (views and shares) don’t track impact.

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Product Research Books User Testing Research Software 261

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Usersnap. By Blake Morgan.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Therefore, you should set different, specific goals for them inside your product and segment them to better understand their needs. What are goals in SaaS?

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Customer Feedback Customer Experience User Testing Feedback Software 89

Usersnap

SEPTEMBER 3, 2019

Boost your business growth with the outstanding customer experience and build products your customers will love. The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder. We’ve entered the era of the customer.

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Customer Experience User Testing Customer Feedback Feedback Software 76

UX Studio

APRIL 25, 2019

Let’s jump into branding research! What’s it got for product teams? When does the time come for this type of research? A snapshot of tools and techniques. How we conducted brand research on our UX studio brand. How we conducted brand research on our UX studio brand. Takeaways on branding research.

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User Testing Product Research Research Software Data Visualization 73

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They research technologies their customers find useful.

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User Testing Feedback Software Research Software Data Visualization 49

ProductPlan

SEPTEMBER 30, 2021

What drives product professionals? Product professionals talk to customers and stakeholders to understand what’s important to them. We conduct customer research and stakeholder alignment so we can figure out what matters. We can then choose a few items worthy of making the product roadmap rise to the top.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

ProductPlan

JUNE 5, 2020

Product management is certainly no exception. Product managers and leaders need to find ways to keep learning and growing in an ever-evolving product environment. There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics.

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Certifications Customer Experience Artificial Inteligence Product Management 105

Usersnap

SEPTEMBER 2, 2019

Customer experience (CX) is about delivering the best solutions to customers effectively. According to a 2016 State of Small Business survey , 43% of participants considered improving existing customer experience and retention as the strategy to adopt if you want to improve revenue growth. Create a customer feedback system.

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

Centercode

FEBRUARY 27, 2020

More than half of professionals are having issues securing useful feedback. Tester communication encompasses interactions at every stage of your project, starting at recruitment and continuing to test closure. Sharp drop-off in feedback. Incoming feedback is vague or lacks specific detail.

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Workshop User Testing Product Research Customer Experience 64

Centercode

OCTOBER 16, 2019

Survey data is a crucial tool for understanding your target market’s attitudes. That’s why so many people use surveys during pre-release testing. That’s why so many people use surveys during pre-release testing. Here are five tips you can use during survey design and deployment to keep your data clean.

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Product Research Data Visualization User Testing Customer Experience 28

Userpilot

APRIL 11, 2022

Every SaaS business wants qualified leads. They are both leads, but really understanding the nuances can help you scale your product growth efficiently. A marketing qualified lead (MQL) is a potential customer that is interested in your product or service but is not yet ready for attention from the sales team. Let’s dive in!

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Feedback Software User Testing Customer Experience Customer Feedback 52

The Product Coalition

DECEMBER 31, 2023

As a product leader, your role entails much more than leading the product itself. Here is a simple tool that will help you create clarity and lead to alignment and better decisions. Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry.

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User Testing Workshop B2B Leadership 102

UX Studio

AUGUST 15, 2018

A good product design team can do a huge job in making your product successful. They can make your product easier to understand and easier to use. A good product design team can make PO’s and PM’s life much easier. Building a great product requires a team effort. What is a product design team?

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User Testing Product Research Customer Feedback Customer Experience 103

UserTesting

AUGUST 24, 2015

You already know that prototyping is essential when designing an app. And you’re probably testing those prototypes internally. But are you testing them with users, too?

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User Testing Feedback Software Customer Feedback Product Research 25

UserTesting

AUGUST 24, 2015

You already know that prototyping is essential when designing an app. And you’re probably testing those prototypes internally. But are you testing them with users, too?

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User Testing Feedback Software Customer Feedback Product Research 20

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. Let’s begin! What is customer-led growth?

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Feedback Software Analytic Tools Customer Feedback Customer Experience 116

UX Studio

MARCH 8, 2019

Do you have dedicated UX researchers? Will the designers work full time on my product? Instead of just drawing fancy screens, most design teams have their own way of discovering user needs, prototyping, usability testing and working with developers. However, keep in mind how every product differs from every other.

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Research Software UX User Testing Feedback Software 50

UX Studio

SEPTEMBER 13, 2018

The design sprint methodology can provide the ultimate, bullet-proof solution to your product or business problem in 5 days. But does the method fit your product team right now? A design sprint comprises the well-balanced fusion of the most productive methodologies in an intensive week. Sounds compelling, doesn’t it?

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User Testing Feedback Software Workshop Customer Experience 89

UX Studio: Product Management

NOVEMBER 1, 2019

We at our UX company start with quick paper sketches, then build wireframes and clickable prototypes, test and iterate them, and finally get to the pixel-perfect, detailed design plans. question seems too simplistic, but in many applications, the users don’t get any feedback about what just happened. Granted, copy also needs testing.

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User Testing Feedback Software Research Software UX 76

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

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User Testing Product Research Research Software Feedback Software 141

Intercom, Inc.

APRIL 29, 2021

Striking that balance is of the utmost importance to Joei Chan , Director of Content at the e-learning platform 360Learning. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. Here are some of our favorite takeaways from the conversation: 1. Which do you prefer?

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Marketing Onboarding KPIs B2B Feedback Software 118

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user.

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Feedback Software Analytic Tools Research Software User Testing 76

UX Studio

OCTOBER 18, 2018

For example, designers naturally want to create nice, usable products. Usually, they draw a detailed wireframe, test it a couple of times and at the end give it a fancy UI. We were designing a product that helps people with motion sicknesses improve their capabilities. But if your user doesn’t get you, all is lost.

UX 101

UX User Testing Systems Review Workshop 101