Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Product Talk

FEBRUARY 14, 2024

Then when Tali moved to her current position, she brought her opportunity solution tree knowledge along and adapted it to the new setting. And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool.

Analytic Tools 220

Analytic Tools Research Software Product Research Data Visualization 220

Roman Pichler

JANUARY 11, 2022

These help you direct your learning efforts, track progress, and measure how much you have learnt. These help you direct your learning efforts, track progress, and measure how much you have learnt. The roadmap in figure 1 is based on my GO product roadmap template. Listen to this article: [link].

Roadmap 320

Roadmap Weak Development Team Customer Experience Leadership 320

Userpilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals.

Feedback Software 80

Feedback Software Customer Feedback User Testing Customer Experience 80

The Product Coalition

OCTOBER 8, 2023

Building a Crypto Prediction Platform Now, let’s delve into the key steps involved in building a crypto prediction platform: 1. Building a Crypto Prediction Platform Now, let’s delve into the key steps involved in building a crypto prediction platform: 1. A seamless and enjoyable user interface encourages user retention.

Data Visualization 127

Data Visualization Reporting Tools Feedback Software Customer Feedback 127

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Dashboard 91

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

UX Studio

APRIL 19, 2024

Are they prepared to generate unpredictable visual assets based on prompts? In the following blog post, we’ll explore some of the issues and provide solutions for creating a better image-generation experience. Current generative AI tools can come up with videos and images within minutes. Will image generation AI help them?

Generative AI 84

Generative AI Research Software Feedback Software Customer Experience 84

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. Let’s dive right in! To prevent it.

Onboarding KPIs 91

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 91

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. But the question arises: How useful are the currently available tools, and what challenges do they generate? How we approached AI research tools Our mission was to investigate the reliability of current design and research tools thoroughly.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userpilot

NOVEMBER 3, 2022

Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A knowledge base isn’t the same as an FAQ page.

Analytic Tools 97

Analytic Tools Feedback Software Customer Communications Data Visualization 97

Userpilot

JANUARY 14, 2023

Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Sharing industry-specific knowledge and offering support via active digital communities. It provides educational content which leads to increased engagement , conversions, and sales.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Use segmentation for automating in-app messages with solutions for specific issues.

Customer Experience 93

Customer Experience Onboarding KPIs User Testing Customer Feedback 93

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. How a tool like Userpilot can help you build self-service support resources, code-free. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation.

Embedded Analytics 92

Embedded Analytics Customer Experience Customer Satisfaction Software Review 92

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. But great documentation doesn’t happen by accident. What is user documentation?

Document 91

Document Analytic Tools Feedback Software User Testing 91

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. When you start to understand the world better, when the whys seem less mysterious, you gain confidence in how you navigate it. This blog post maps mental models (now there’s meta for you). Here are a few: The core assumptions about what we should build.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

The Product Coalition

AUGUST 6, 2021

That said, the task becomes easier once you know where and how you ought to hire an engineering consultant. This is precisely what we’ll be looking at in this blog post. On the other hand, a software developer is someone who builds computer programs that people use on their computers or other devices. Let’s dive right in.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base?

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. With a well-defined customer education strategy. 6 effective ways to educate customers.

Education 95

Education User Testing Customer Feedback Customer Experience 95

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. But how can you make use of it? What is a knowledge base tool?

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. Knowledge bases can be of two types: website documentation help center or in-app resource center. Let’s get started.

Feedback Software 95

Feedback Software Reporting Tools Customer Experience Data Visualization 95

Userpilot

OCTOBER 31, 2023

In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. User onboarding is the process of helping new users learn how to use your product or service and achieve their desired goals. But it’s not your only option. What is onboarding?

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. Escaping The Build Trap by Melissa Perri addresses the "build trap" and guides effective execution. But where do you begin?

Onboarding KPIs 94

Onboarding KPIs Feedback Software Research Software Books 94

Userpilot

JANUARY 15, 2024

But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. Building a UI/UX design portfolio with diverse projects and seeking feedback from experts, so you can showcase your skills and find employment opportunities. It might sound exciting.

Research Software 89

Research Software User Testing Feedback Software UX 89

Userpilot

NOVEMBER 19, 2022

The 10 key customer service KPIs are Customer Satisfaction Score, Customer Effort Score, First Response Time, First Contact Resolution Time, Net Promoter Score , the volume of support tickets, number of Resolved Tickets, tickets volume per channel, cost per conversation, and knowledge base views. What are customer service KPIs?

Onboarding KPIs 96

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 96

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4:

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 30, 2023

We’ll explore how it can help you manage, control, and ultimately improve the resources you’re offering each and every user. We’ll explore how it can help you manage, control, and ultimately improve the resources you’re offering each and every user. There are many metrics to explore.

Analytic Tools 96

Analytic Tools Embedded Analytics Data Visualization User Testing 96

Userpilot

NOVEMBER 17, 2021

Yet, Saravana Kumar used this exact formula to build Kovai.co. How did Kovai make it here today? How it started. In 2010, he decided to build a product to solve these issues. In his words, “I went to a manager at the time, and I told him I wanted to build this solution.” 2,000+ customers. 5 products.

Customer Experience 94

Customer Experience User Friction Enterprise Document 94

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. podcasts are a great way to expand your knowledge on the go or when the time is scarce. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 96

Analytic Tools Data Visualization Research Software Feedback Software 96

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. No-code tools are making complex tasks simple, such as building in-app product tours. Book a Userpilot demo to find out how you can enhance your in-app experiences to keep up with the behavior trends for 2024.

Analytic Tools 101

Analytic Tools Data Visualization User Testing Reporting Tools 101

Userpilot

NOVEMBER 1, 2022

Personalized customer service also makes for an effective marketing strategy since potential customers can better realize the value of a more expensive product if they can see how it will help their specific situation. Customer service personalization builds trust since customers don’t feel like just another user in your database.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Research Software 97

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Constant improvement based on feedback. You can use Userpilot to: Build a customized support hub inside your app. Personalize your in-app support hub content based on user segments , user events, localization, and more. What is a customer service model?

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

NOVEMBER 22, 2022

So let’s dive deeper and see how you can create both to improve your product marketing efforts. The 6 main types of customer segmentation are behavioral segmentation , demographic, psychographic, geographic, firmographic, and need-based segmentation. Use customer persona templates to build different personas.

User Testing 97

User Testing Research Software Customer Experience Feedback Software 97

Userpilot

JANUARY 23, 2023

Real-time personalization is beneficial because it gives a better customer experience , drives more engagement , builds customer trust and loyalty , and increases lifetime value. Then, create customer segments based on shared characteristics – whether it be jobs to be done, stage in the user journey, NPS score , location, etc.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Data Visualization 97

Userpilot

MARCH 29, 2022

But what is a help center and how does it compare with other similar terms? Additionally, we will show you how to build your own help center and drive user engagement. The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Customer Experience 97

Userpilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. To see how Userpilot could replace Intercom, book the demo! Are you looking for solid Intercom alternatives but not sure which one to pick?

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89