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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

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Discovering Solutions: Quickly Determine Which Ideas Will Work (And Which Won’t)

Product Talk

This simple formula is how we create customer value (by delivering on opportunities) in a way that creates business value (by driving our outcome). Since 2013, Product Talk has helped teams do exactly this. So in 2017, I released my first online course, Continuous Interviewing. It’s a simple visual that packs a lot of power.

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Let’s Beat Imposter Syndrome Together: What Product People Need to Know

The Product Coalition

If there’s one common mosquito biting all product managers in tech, it’s the imposter syndrome that plagues all of us. If you ask any PM (product manager) in the tech industry — no matter what company or product, chances are that they’ll agree that imposter syndrome is real. We don’t exactly “build.”

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Intercom’s product principles: Building in small steps to deliver maximum customer value

Intercom, Inc.

Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. This is the seventh post in a series exploring our product principles. Here, Aidan discusses our engineering principle “Build in small steps”. Here, Aidan discusses our engineering principle “Build in small steps”.

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Product in Practice: Opportunity Mapping Led to a 20% Lift in LTV at Grailed

Product Talk

This seems like a simple enough question, but many product teams struggle to answer it honestly. They care about having their own problems solved or having an enjoyable experience when they use your product. They care about having their own problems solved or having an enjoyable experience when they use your product. Tweet This.

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How to “steal like a designer” and boost creativity

Intercom, Inc.

It’s not me; it’s science, and it’s how our brains work. From composers, to philosophers, to modern-day tech moguls – some of the most brilliant minds of this century have observed that great artists remix, recontextualize, and build upon ideas that already exist to create work that inspires and influences others. Not convinced?

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Best Practices New Product Announcements – Marketing For SaaS Product Launches

Userpilot

What are the best practices for new product announcements? What tools and channels can a product manager use to effectively announce new products or features? Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base.