Intercom, Inc.

DECEMBER 10, 2019

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. We find and validate market problems for which customers will pay for a solution. We then guide the creation of solutions to the problems. In this article, I tie the older posts to the framework.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

Product Talk

APRIL 8, 2020

But that doesn’t always mean that it’s a pain point that’s important or worth solving. Our product team members are firm believers in dual-track discovery and delivery and we’ve had some great successes in identifying valuable ways of solving customer needs through continuous experimentation in the past. It’s something that irks them.

Product Research 264

Product Research User Testing Research Software Data Visualization 264

Lenny Rachitsky

FEBRUARY 11, 2024

The “Make Time” framework Highlight: Identify and prioritize the most crucial task for the day—the highlight that deserves your primary attention. Jake: Notion instead of email, Loom instead of calls, and Descript videos instead of blog posts. Peloton Row (actually improving my posture).

Customer Experience 85

Customer Experience Framework Finance Blog 85

Intercom, Inc.

MARCH 9, 2022

We think about what kind of customer and business outcomes we’re striving for from the outset, particularly when putting together our problem statement. Throughout the process, we ask ourselves: “What measurable change in customer behavior will result from successfully solving the problem?”, Watch out for anti-patterns.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

Intercom, Inc.

AUGUST 3, 2022

We started a blog series exploring each of our product principles written by the people that know them the best – our R&D team. We value this familiarity because we understand that the important problems to be solved are the ones that deliver customer or business value.” And that’s why we wanted to share them with you.

User Testing 118

User Testing Framework Product Research Engineering 118

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. We find and validate market problems for which customers will pay for a solution. We then guide the creation of solutions to the problems. In this article, I tie the older posts to the framework.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. We find and validate market problems for which customers will pay for a solution. We then guide the creation of solutions to the problems. In this article, I tie the older posts to the framework.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Userpilot

APRIL 6, 2023

TL;DR An over-engineered product is more complex than it should be and it solves problems that don’t exist. Overengineering leads to longer development times, higher costs, technical debt, and problems achieving the PMF. User stories make you focus on solving specific user problems rather than the actual features.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

JANUARY 14, 2021

As a kid, I’ve always liked to solve problems and create new things, playing with Lego, building electronic stuff. I was interested in analytical problem-solving. I’m an engineer and I think like an engineer, so I’m looking for frameworks and patterns. What was that shift for you?

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

JUNE 30, 2022

The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. According to the framework, customers don’t buy products but only hire them when they need them. What is the origin of the jobs-to-be-done framework?

Feedback Software 96

Feedback Software Research Software Framework User Testing 96

bpma ProductHub

FEBRUARY 4, 2018

Understands customers, the problems the product solves, why the product is winning or losing, competitive differentiation, etc. For example, see Melissa Perri’s blog post from June of 2017 entitled “Product Manager vs. Product Owner”. In summary, here’s how they defined each role: PM. Communicates the voice of the customer.

Product Management 171

Product Management Product Manager Customer Experience Differentiation 171

Userpilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Before you develop features, ensure enough users need them and they solve significant enough problems.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

Userpilot

MARCH 22, 2022

A framework for running product experiments is “Think Big, Start Small, Scale or fail fast.”. Starting small: breaking down the big picture into smaller parts by thinking about product problems your users experience that you are trying to solve. A framework for running product experiments. Let’s take a look! Thinking big.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

The Product Coalition

DECEMBER 31, 2023

As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. Because if people are fine doing nothing about the problem you are solving, would they be willing to adopt a product and pay for it? Some people mentioned “ Do Nothing “.

User Testing 105

User Testing Workshop B2B Leadership 105

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Why should product managers use a prioritization framework? And what to do after prioritizing features.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

JUNE 20, 2023

Introduced the comprehensive EUREKA Framework: Establishing an onboarding team Understanding user outcomes Refining success milestones Evaluating the onboarding schedules and path Keeping users engaged Applying iterative changes Rating: It has a rating of 4.26 on Goodreads. Rating: It has a rating of 4.24 on Goodreads.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Research Software Books 98

Intercom, Inc.

APRIL 25, 2018

We realized we needed to find room to solve problems in the Messenger outside the realm of conversations – before a question was asked at all. And there’s nothing worse than solving a problem no one cares about, particularly if it’s such a fundamental change. The two ideas were magnetic in their attraction.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Melissa Perri

JULY 22, 2015

The team was able to solve their own problems by getting into a habit of learning. This framework was just much clearer than the way I was going about it in my own head. Toyota Kata is a Continuous Improvement framework that creates the habit of improving by focusing on learning. They shipped on time, and kept their jobs.

Customer Experience 288

Customer Experience Framework Data Visualization Presentation 288

Userpilot

SEPTEMBER 28, 2022

There are many practical, effective goal-setting frameworks to draw from to inform your own goal setting. Locke & Latham’s five principles are another impactful framework. Here’s a handy goal-setting framework to bear in mind. Set specific product goals that will solve user problems.

Product Goals 98

Product Goals Feedback Software Customer Feedback User Testing 98

Userpilot

JULY 22, 2022

The article explains what Shape Up is and explores how it compares to other frameworks and tools. Basecamp developed Shape Up as an antidote to problems that hindered the timely completion of their projects. Scrum is a comprehensive framework that covers every stage of product development. Let’s dive in! Shape Up vs Scrum.

Feedback Software 98

Feedback Software Product Research Framework Customer Experience 98

Product Innovation Educators

JANUARY 9, 2023

Today we are talking about the problem you solve, the value you create, and the difference you make—and not just you specifically but also your organization. Create a story around the problem the product solves. I help manage blogs, podcast strategy, editorial calendars, and large content partnerships.

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Userpilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. If users run into issues – which they inevitably will – documentation can help them troubleshoot problems. Let’s get you started!

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

JANUARY 31, 2023

You’ll need some tips and tactics to succeed: Start by implementing a minimum viable onboarding playbook to give you a framework to operate from. the Aha moment ) and users’ actually experiencing real, immediate value from using your key features to solve their problems. That should be your ultimate goal to enable.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Intercom, Inc.

JUNE 22, 2018

But like all of the best frameworks we have for understanding our world – Newton’s Laws of Motion, Jobs to be Done , Supply & Demand – the best ideas and concepts at the core of machine learning are simple. Example problem – without using machine learning. It puts walls up around fundamentally simple ideas. Get all other posts.

Artificial Inteligence 223

Artificial Inteligence Feedback Software Data Visualization Customer Feedback 223

Userpilot

MAY 21, 2023

To prioritize the features to develop, use a framework like the Kano model or Cost of Delay. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. You can’t solve all the problems in the world, so don’t try. How much more work does it require?

Onboarding KPIs 96

Onboarding KPIs Feedback Software User Testing Product Research 96

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Analytic Tools 97

Analytic Tools Feedback Software Framework Onboarding KPIs 97

Intercom, Inc.

DECEMBER 1, 2021

Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. At Intercom, we’ve developed the GEMS framework to help everyone on our teams achieve best-in-class written communication.

Framework 118

Framework Weak Development Team Technical Review Feedback Software 118

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. This was a team value that became to talk, when led to a blog post and ultimately this conversation.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

JULY 20, 2022

Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Select the features that are consistent with the product strategy and solve the problems of the majority of your users. Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Intercom, Inc.

MARCH 15, 2018

All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. Will Larson: When I graduated from college I was actually teaching English in Japan for a year, and that’s when I started doing a lot of tech blogging. product called Yahoo!

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Userpilot

JULY 25, 2022

Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Polls provide a useful indication of key emergent themes in the marketplace, and this one does a good job summarizing some of the most pressing onboarding problems faced by SaaS owners and product managers.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools User Testing 98

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Our guide introduces 15 popular prioritization frameworks along with their pros and cons. What is a feature prioritization framework?

Framework 98

Framework Feedback Software Onboarding KPIs User Testing 98

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. Solving I nteresting problems that are M eaningful to P eople, with A ctionable plans that are C lear and T estable. Interesting.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Amplitude

NOVEMBER 9, 2017

The latest tactic you read about in a flavor-of-the-week blog post may have worked for someone —but it isn’t necessarily going to work for you. At its core, a mental model is nothing more than a concept or framework that can be used to explain events and phenomena and make decisions. The Problem Hypothesis. The 5 Whys.

Data Visualization 173

Data Visualization Customer Feedback Weak Development Team Analytic Tools 173

Melissa Perri

FEBRUARY 15, 2017

Three years ago I wrote a blog post about Rethinking the Product Roadmap , in which I advocated for a focus on solving customer problems instead of listing out features with deadlines. Now that we have our Challenge set, the team analyzes the customer problems standing in the way of them reaching that goal.

Roadmap 220

Roadmap Product Research Research Software Feedback Software 220

Product Innovation Educators

MARCH 23, 2020

How product managers can find a new angle on problems and be better problem solvers. First, to help us solve the right problem. He also shared the tools of reframing in his book, What’s Your Problem, published by Harvard Business Review. 4:04] Why are a lot of people not naturally good problem solvers?

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Presentation Data Visualization Product Research Books 123