Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. That’s a surefire sign of a product-led company.

User Testing 94

User Testing Customer Feedback Customer Experience Feedback Software 94

Intercom, Inc.

DECEMBER 19, 2018

It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Product Coalition

DECEMBER 11, 2020

It’s a lesson that all product people need to learn; you can have all the ingredients for a successful product and still fall flat on your face. While there’s no joy in watching a well-intentioned product fail, it’s important to examine why a seemingly sure-fire recipe for success still managed to be dead on arrival.

Reporting Tools 146

Reporting Tools Download Certifications User Testing 146

Andrew Chen

JANUARY 3, 2024

but am proud of what I published… Blog posts from 2023 How to design a referral program. I also discuss the weaknesses of referral programs rather than products that are intrinsically viral. What to do when product growth stalls. How I use AI when blogging and writing. The pitch deck for a16z GAMES FUND ONE.

Books 86

Books ChatGPT Reporting Tools Research Software 86

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

JULY 5, 2022

For those who are more intermediate/have begun their careers in SaaS – be sure to join us in our annual Product Drive Conference, held in October. We’ll be discussing topics spanning from Product Management, Product Marketing, to Analytics and Leadership. Product-led SaaS Growth by CXL Institute.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Department of Product

SEPTEMBER 21, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Bard’s Director of Product Management, Yury Pinsky outlined the technology underpinning the new feature in a blog post and says that the extensions can be used for use cases like planning trips, writing cover letters and drafting business documents.

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more).

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

Usersnap

JULY 26, 2023

In this article, we delve into the world of customer-focused companies, with the five customer-centricity examples—and we explore strategies that have won them consumer praise and undying loyalty. Key strategies and learnings from the top companies 5 best customer-centricity examples 1. What you can expect ?⤵️

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Mixpanel

OCTOBER 6, 2022

Over the course of my career, I’ve sat in dozens of conference rooms, Zoom meetings, retreat centers, and team outings all created with the sole purpose of getting Marketing and Product talking. There are product goals and marketing goals. Our customer doesn’t care what’s Product and what’s Marketing. There are P1s and P2s.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Are some customers experiencing setbacks in your product?

User Testing 94

User Testing Customer Experience Customer Feedback Feedback Software 94

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place!

Product Research 78

Product Research Onboarding KPIs Customer Experience Data Visualization 78

ProductPlan

JUNE 5, 2020

Product management is certainly no exception. Product managers and leaders need to find ways to keep learning and growing in an ever-evolving product environment. There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Userpilot

NOVEMBER 28, 2022

It’s true that you can’t win back everyone that goes radio silent or deactivates their accounts, but the right strategy will help you regain many of them. A churned customer is someone who stopped using your product after a while. Your customers visit social media daily, even if they no longer use your product.

Feedback Software 92

Feedback Software Analytic Tools User Friction Customer Feedback 92

Userpilot

JULY 11, 2023

Best customer experience videos in user onboarding If you work in customer success and product marketing, learning about user onboarding is an essential part of your job. Improving interactivity with the product. Minimizing the time it takes to reach the activation stage with in-app guidance. Offering self-service support.

Customer Experience 79

Customer Experience Customer Feedback Feedback Software User Testing 79

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want?

Books 52

Books Research Software Product Research Reporting Tools 52

The Product Guy

SEPTEMBER 27, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Conducting User Research”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People. Signup to be a Mentor Today!

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

In our a recent live stream from one of our mentors of The Product Mentor , Ian Moulton, lead a conversation around “Multiscreen Web Design”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People. Signup to be a Mentor Today!

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Amplitude

NOVEMBER 12, 2018

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. Holly: I think the best product managers are like scientists.

Product Research 97

Product Research User Testing Research Software Customer Experience 97

The Product Coalition

AUGUST 7, 2020

But arrange them into ‘outcomes vs outputs’ and hand them over to the product management community, and suddenly everyone is talking about them! If you’re someone who builds a product or products, have to make high level strategic product decisions…this is something you need to be thinking about. there’s no need to panic.

Product Management 125

Product Management Product Manager Feedback Software Customer Experience 125

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support. Are you a product manager?

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

Userpilot

SEPTEMBER 5, 2022

A customer success manager (CSM) is responsible for ensuring your customers achieve their desired outcomes while using your product. As a CSM, you must learn how to: Drive user onboarding and product adoption , build relationships with customers and foster loyalty , measure customer success KPIs, and more. Managing churn rates.

User Testing 89

User Testing Customer Experience Customer Feedback Certifications 89

The Product Guy

JANUARY 5, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Vikas Batra, lead a conversation around “Emotional Intelligence for Product Managers”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Userpilot

JANUARY 5, 2021

A similar experience happens in many SaaS products. Shiv Patel, Product Manager and co-founder at Autopilot , a marketing automation platform actually explained it in his Product Drive talk: He calls the phenomenon “fear of the white canvas” and it is dangerously extending your time to value (TTV). Too long, didn’t read?

Customer Experience 105

Customer Experience Data Visualization Dashboard Marketing 105

The Product Guy

MAY 15, 2017

In a recent live stream from one of our mentors of The Product Mentor , Dustin Levy, lead a conversation around “Product Strategies for Non-Strategists”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

FEBRUARY 18, 2017

In a recent live stream from one of our mentors of The Product Mentor , James Alexander, lead a conversation around “Finding Blue Oceans”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People. Signup to be a Mentor Today!

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? How does what we’re building align with the wider strategy of the business? Product managers and product leaders should have an inherent sense of what’s valuable to customers. And stimulating.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Intercom, Inc.

JUNE 21, 2018

Today, Max is the CEO of Sales Hacker: a global conference, event series, and an online publication that brings together proven sales execs and emerging startup founders to share their lessons and experiences in sales automation and tech sales. We found a way to do it, and that eventually led to Sales Hacker.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Bain Public

JUNE 4, 2020

As business advisors and executive coaches, we've worked with dozens of CEOs to help them build and grow their product leadership team as they scale their company. What we’ve noticed instead in the startup world, is a lot of people become product managers by default rather than design. What Is Product Management Consulting?

Leadership 52

Leadership Analytic Tools Research Software Feedback Software 52

The Product Guy

MARCH 2, 2017

In a recent live stream from one of our mentors of The Product Mentor , Nis Frome, lead a conversation around “Rapid Prototyping”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Intercom, Inc.

DECEMBER 18, 2019

In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy. So how do you guide users to those moments?

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

The Product Guy

FEBRUARY 2, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Dan Mason, lead a conversation around “Your Next Career Steps”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Marc Wendell, lead a conversation around “UX Design Tactics”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

Userpilot

JANUARY 9, 2020

Product management has grown from strength to strength in recent years, fast becoming a vital area of any SaaS company. With that in mind, we thought we’d take a look at how you can become a product manager, even if you have no previous experience. In the US, product manager roles have grown by 32% over the last two years.

Customer Experience 58

Customer Experience User Testing Product Management Product Manager 58