Userpilot

JUNE 2, 2023

Reaching product adoption is critical for subscription-based business models where revenue comes after the initial conversion. Formula to calculate the free trial conversion rate. There’s no universal formula for calculating time to value. Formula for calculating activation rate. Formula for feature adoption rate.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Product Research 98

Userpilot

MARCH 31, 2022

What is the SaaS velocity formula? So, what exactly is SaaS sales velocity, and how can it help you boost revenue ? So, what exactly is SaaS sales velocity, and how can it help you boost revenue ? The SaaS velocity formula calculates the expected amount of revenue your sales team can generate during a specific sales cycle.

Customer Experience 98

Customer Experience Onboarding KPIs User Friction B2B 98

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. This will increase customer lifetime value and drive revenue growth.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. A churned user matters because it’s harmful to growth. High customer churn tanks future growth because it’s hard to offset the loss in monthly recurring revenue.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

DECEMBER 9, 2021

What is Net Revenue Retention? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. Net Revenue Retention (NRR) is a SaaS metric that calculates the percentage of revenue retained from existing customers over a specific period of time.

Feedback Software 98

Feedback Software Data Visualization Onboarding KPIs Software Review 98

Userpilot

JANUARY 31, 2023

Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. Customer Acquisition Cost (CAC) formula. Customer Activation Rate formula.

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Userpilot

JANUARY 3, 2023

Revenue churn: divide the revenue lost from existing customers by your total revenue at the start of the period. Your retention rates and net revenue will rise as a result. The formula for calculating churn rates. Net Monthly Recurring Revenue (MRR) churn shows you how much you’re losing monthly due to churn.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MAY 31, 2023

How to calculate product adoption rate You can calculate the product adoption rate with the following formula: Product Adoption Rate = (New Active Users / Total Signups) x 100 New active users are the number of customers that have become active in a specific time frame.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. A product-led growth strategy focuses on using the product to acquire, activate, convert, and retain customers. Activation.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

JULY 16, 2021

This can give you valuable insights into product growth and user engagement. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Expansion MRR is the revenue earned from upgrades plus add-ons in the month.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

The Accidental Product Manager

FEBRUARY 7, 2022

These brands have seen huge growth over the past few years, grabbing market share from the big, established names. Growth like that would look good on anyone’s product manager resume. Makeup has always been dominated by giant conglomerates, but the fastest growth belongs to independent brands. Subscribe now: Click Here!

Branding 123

Branding Product Management Product Manager Reporting Tools 123

Userpilot

MARCH 10, 2022

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. Interestingly, a 5% boost in user retention leads to a 25-95% growth in revenue. User retention rate formula.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

AUGUST 10, 2023

In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. Adopting a product-led growth strategy to improve customer retention and maximize customer lifetime value. Customer acquisition cost formula. LTV: CAC ratio formula.

Customer Experience 96

Customer Experience User Friction Customer Feedback Onboarding KPIs 96

Userpilot

JUNE 16, 2022

This results in revenue growth and high user stickiness. Customer Experience Analytics (CX analytics) stands for gathering all the data about customer engagement across your product to find and eliminate product friction and customer experience gaps to ultimately boost your product growth and minimize customer churn.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

OCTOBER 1, 2022

A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%. Product adoption rate formula. Here’s the formula: Activation rate formula. Feature adoption rate.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

JUNE 7, 2022

No matter how high your recurring revenue is, you will not recover your customer acquisition costs if your churn rate is too high. There are four different types of churn: customer churn, revenue churn, gross MRR churn, and net churn. A low churn rate improves your MRR, customer lifetime revenue, and customer retention rate.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

APRIL 14, 2022

Most of the revenue for SaaS companies comes from repeat purchases by retained users. So, improving user retention can result in greater revenue and growth. Customer Retention Rate Formula. Even the formula for calculating customer retention rates varies by industry. How to calculate customer retention rate?

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

MARCH 10, 2022

Did you know that Net Dollar Retention offers more in-depth insights than monthly recurring revenue? Also known as net revenue retention, this metric helps you understand your revenue growth from existing customers within a given period. Net Dollar Rate formula. Let’s get started. Let’s get started.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 98

Userpilot

JULY 18, 2022

Retention prevents churn while loyalty ensures growth. Customer retention rate formula. Maintaining a loyal customer base is as important to your business’s growth as acquiring new customers. This will also help you predict your future revenue streams better. Repeat purchase formula. CES formula.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

APRIL 19, 2022

In today’s article, we’ll be finding out how you can leverage the PES score to secure your company’s growth. The formula for measuring product engagement score is the average of the adoption rate , stickiness ratio, and growth rate. PES formula. Let’s dive in! Why is tracking the product engagement score important?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Indicative

JUNE 1, 2020

One of the driving forces is the speed of growth in the sector, especially due to COVID-19’s shelter-in-place measures. year-over-year growth in 2020. With marketing spend decreasing across the board due to COVID-related budget cuts, every dollar you invest needs to yield a clear revenue outcome.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Conversion funnel analysis can help you drive more revenue and growth by improving the customer experience and conversion rate. Let’s start! What are the benefits of conversion funnel analysis?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

TSIA

MAY 14, 2019

In a recent blog article, I wrote about the formula for growing ARR (Annual Recurring Revenue) and how it requires a repeatable framework with the unique role of Product Management steering the ship.

Framework 52

Framework Blog Article Customer Experience 52

Lenny Rachitsky

APRIL 4, 2024

Dharmesh is the keeper of HubSpot’s Culture Code, built ChatSpot (an AI chatbot built on top of HubSpot CRM) and a game called WordPlay (which grew to 16 million users), and also founded and writes for OnStartups , a top-ranking startup blog and community with more than 1M members.

CTO 47

CTO Data Visualization Embedded Analytics Reporting Tools 47

Userpilot

DECEMBER 31, 2022

While customer churn refers to the number of customers who canceled their subscriptions, revenue churn measures how much revenue you lost because of these cancellations. Customer churn vs revenue churn. Tracking churn involves measuring both customer churn and revenue churn. Customer churn rate formula.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JUNE 11, 2021

In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Revenue SaaS Analytics Software. You can find tools that specialize in marketing activities, user behavior, or even revenue. From which blogs?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 17, 2021

Yet, Saravana Kumar used this exact formula to build Kovai.co. In 2013/2014, the company began scaling rapidly and moved to India to accelerate its growth. For instance, since 2004, Saravana had been writing about the Microsoft BizTalk technology on his blog. Still, there was room for more growth. 2,000+ customers.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Product Management University

SEPTEMBER 20, 2017

This formula might work for years. The ideal time to re-route your growth strategy is before your growth starts to taper off. Here are seven things to consider to keep your growth in high gear. The value of each product isn’t the revenue and cost of the product itself. Then they do it again, and again.

Strategy 113

Strategy B2B Certifications Customer Experience 113

Userpilot

MAY 5, 2022

After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data. Increasing your recurring monthly revenue is the only way to ensure your product thrives and stays profitable.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JUNE 9, 2022

To calculate customer profitability, you first should find two metrics — customer lifetime value and average revenue per user. Segment customers and group them into cohorts to determine which customers generate significant revenue and which ones are draining your business. How to calculate customer lifetime value, formula.

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs Data Visualization 52

TSIA

MAY 14, 2019

In a recent blog article, I wrote about the formula for growing ARR (Annual Recurring Revenue) and how it requires a repeatable framework with the unique role of Product Management steering the ship.

Framework 40

Framework Blog Article Customer Experience 40

TSIA

MAY 14, 2019

In a recent blog article, I wrote about the formula for growing ARR (Annual Recurring Revenue) and how it requires a repeatable framework with the unique role of Product Management steering the ship.

Framework 40

Framework Blog Article Customer Experience 40

Userpilot

JANUARY 31, 2022

Mobile app messaging and other in-app notifications should follow the HIVR formula: helpful, interesting, valuable, and relevant. In fact, in-app notifications can be a highly-effective upsell tool for generating expansion revenue. In general, you want to make sure you stick to the HIVR formula when creating tooltips.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

Userpilot

NOVEMBER 29, 2022

Formulas to measure customer churn rate. Keep reading to get actionable insights and fuel your product growth ! In other words, this is the percentage of total monthly revenue lost from contracts canceled or downgraded by your users. Gross churn rate calculation formula. Customer churn analysis consists of five steps.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Gainsight

APRIL 30, 2019

Monthly Recurring Revenue (MRR)/Annual Recurring Revenue (ARR). Knowing how well (or poorly) your product retains users is critical for long-term growth. Use our Metrics Calculator to find your retention rate or, if you fancy yourself a nice math activity, use the formula below. Customer Retention Rate (CRR).

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

Userpilot

APRIL 18, 2023

In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. While also sharing 15 actionable tactics that you can implement today to improve your customer success efforts and increase retention, revenue, and engagement. Boosts customer lifetime value (LTV) and revenue.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98