Product Innovation Educators

APRIL 1, 2024

How product managers can design their customer experience journey We all want to create products that customers find valuable and even delightful. How can using the customer experience journey help you make better products? Today the customer experience journey is more important than it ever has been.

Customer Experience 250

Customer Experience User Friction User Testing Automotive 250

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. And lately, they’ve been quite busy with our brand refresh project. In this episode of Inside Intercom, we chat with some of the team behind the brand: Scott Smith , Creative Director.

Branding 223

Branding Technical Review Customer Experience Enterprise 223

Product Talk

OCTOBER 2, 2024

It sounds simple, but that doesn’t mean it’s easy. – Tweet This While many product teams want to talk to customers every week, they struggle to make this a reality. You’ll hear how Orbital addresses many of their needs and helps the HiveMQ team generate a steady stream of customers to speak with every week.

Feedback Software 277

Feedback Software Customer Experience Data Visualization User Testing 277

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 305

Research Software Feedback Software User Testing Customer Experience 305

The Product Coalition

MARCH 9, 2022

A well-thought restaurant branding helps to create an emotional connection with distinguished customers and makes your restaurant distinctive from others. The answer lies in restaurant branding and marketing strategies. Restaurant branding seems not simple as you might think of choosing a catchy name and its impressive logo.

Branding 174

Branding Strategy Feedback Software User Testing 174

Userpilot

JUNE 2, 2025

They trade short-term savings for long-term pain: no analytics, poor timing control, and zero personalization. This leads to errors like sending a product update notification at 1 AM or showing the wrong message to the wrong user segment. One swipe, and your user is back in the app. Your app users have rhythms.

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? Three reasons companies get this stuff wrong.

Branding 210

Branding Weak Development Team Technical Review Airlines 210

Userpilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Intercom, Inc.

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. In fact, he says the customer experience has never mattered more.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Intercom, Inc.

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates. Very excited.

Customer Experience 223

Customer Experience User Testing Development Team Review Books 223

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Messaging is rapidly becoming a key channel for customer support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

The Product Coalition

MARCH 29, 2022

You should put some effort and resources into your social media branding. According to most business and consumer marketers who know the statistics, social media is crucial to building a brand. The number of active social media users has exceeded 3.8 billion internet users. What is Branding?

Branding 158

Branding Reporting Tools User Testing Research Software 158

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Understanding and acting on emotion and sentiment are key to any customer experience strategy. Five types of mobile survey questions.

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

The Product Coalition

NOVEMBER 23, 2021

Photo by ANIRUDH on Unsplash Amazon owns over 80 different private label brands. Establishing an Amazon brand has multiple advantages over selling other people’s products. We will leverage the experience of Milos, a successful eCommerce, and Amazon specialist with five years of experience. Moderate price ($10 to $60).

Branding 158

Branding Data Visualization Analytic Tools Reporting Tools 158

Intercom, Inc.

JULY 28, 2020

No one ever starts a business intending to provide a poor customer experience. Either stay personal with customers or get efficient. Staying personal meant offering expensive services that aren’t scalable like 1:1 phone calls or 24/7 real-time chat. Customers now expect both. It’s a must have, a matter of survival.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Roman Pichler

JANUARY 20, 2025

Figure 2: The People Involved in the Strategy Work The team in Figure 2 consists of the person in charge of the product, a UX designer (for end-user-facing products), an architect/programmer, and a tester, as well as the key business stakeholders. 3] This leverages their expertise, creates strong alignment, and maximises buy-in.

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. What is UX analytics?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Alchemer Mobile

APRIL 27, 2021

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are customers suddenly churning? Conversion rate.

User Testing 245

User Testing Product Manager Product Management Customer Experience 245

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Every customer has unique preferences, tastes, likes, and dislikes. Intuitively, customer individuality makes perfect sense. We’re all different.

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

Mind the Product

MARCH 2, 2020

Thanks to feedback from their customers, the team at Bloom & Wild discovered that they could make a truly impactful product change without the need for complicated features. It can be a difficult time, particularly for those who may have lost their mother or a child, or who have a difficult relationship with them. The Approach.

Customer Experience 172

Customer Experience User Testing Customer Feedback Feedback Software 172

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Feedback Software 236

Feedback Software Messaging User Testing Customer Experience 236

Intercom, Inc.

OCTOBER 28, 2020

The name suggests how simple this new message type really is – you can now create a message that occupies that prime real estate at the top or bottom of your website, on desktop or mobile, where it can capture the attention of visitors and customers with announcements , promotions, proactive support , you name it.

User Testing 240

User Testing Customer Feedback Customer Experience Data Visualization 240

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights.

Data Visualization 232

Data Visualization Customer Experience Customer Feedback Reporting Tools 232

Intercom, Inc.

JUNE 11, 2019

If you have an application or SaaS product, the welcome page that users see after signing up is much more than a cheerful “hello” to your users. The welcome page comes at a really critical time for your app. Find out how to help your users reach their "Aha" moment. Welcome pages reflect your brand.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

UX Planet

MAY 1, 2025

A closer look at how Airbnbs design turns simple bookings into emotional, trust-driven experiences. Few companies demonstrate the power of thoughtful user experience better thanAirbnb. It results from a tightly woven relationship between brand mission and product design , focused entirely on customerneeds.

Research Software 97

Research Software Travel Customer Experience User Testing 97

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Enhanced Usability Accessibility improvements often lead to better usability for all users.

UX 101

UX Research Software Data Visualization User Testing 101

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] How can you capture the right user stories , for instance, if you are unsure who the users are and why they want to use the product? But don’t stop there.

Product Research 383

Product Research Feedback Software Research Software User Testing 383

Alchemer Mobile

NOVEMBER 16, 2021

Creating an app is the first fight, but promoting your app and gaining loyal customers through generating app downloads will win the battle. In order to have a successful app, you need to get creative to acquire customers. You’ll need to change it up and think outside of the box to get found. Quick app downloads stats.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246

freshtrax

MAY 30, 2025

We somehow landed on matcha, and he told me about a video hed recently seen saying, “You know, some Chinese matcha brands are deliberately misleading consumers into thinking they’re buying Japanese products.” A significant number of matcha products featuring Japanese-style branding are actually produced in China.

User Testing 78

User Testing Branding Naming Customer Experience 78

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. The leading brand cost about $150. I tried a brand that was new to me offering a wifi camera for $29. The highly rated and recognized brand was about $800. It worked great with the cloud features I expected.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. While this definition includes users and customers, I use the term in this article to refer to the internal business stakeholders.

Weak Development Team 347

Weak Development Team Product Research Customer Experience Workshop 347

The Product Coalition

OCTOBER 16, 2023

The Enduring Obsession: Big Brands and NFTs — A Tale of Hope and Uncertainty NFTs: A Shaky Start for the Big Fish When it comes to the world of NFTs, even the biggest brands are not immune to the initial turbulence. Major brands, like GameStop, once hyped up their NFT marketplaces, hoping to ride the NFT craze to success.

Branding 147

Branding User Testing Customer Experience Data Visualization 147

Lenny Rachitsky

FEBRUARY 25, 2025

Basic definitions Strategy has benefited from several excellent foundational frameworks over the years, from Michael Porter’s work to Good Strategy Bad Strategy , Playing to Win , and The Art of War , to name a few. The work here is not full-time and can run alongside other projects for the people involved.

Strategy 123

Strategy Technical Review Product Strategy Product Research 123

Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. customers, site visitors, leads). It’s a rich, first-hand source of truth that powers a higher standard of engagement efforts. what customers are interested in, what problems they are facing, what their needs and preferences are).

Data Visualization 218

Data Visualization Analytic Tools Feedback Software User Testing 218