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Customer satisfaction surveys: Everything you need to know 

Alchemer Mobile

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty.

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What is Customer Satisfaction: Importance for Business Success + How to Improve

Userpilot

According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.

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11 Onboarding Gamification Examples to Engage & Retain Users

Userpilot

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. To help you get started, we’ve compiled 11 powerful gamification examples to improve your user onboarding process. The user engagement rate is low. The customer churn rate is high.

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8 SaaS Customer Onboarding Examples to Learn From

Userpilot

When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong).

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Consumers want to be heard – how omnichannel feedback helps you tune in

Alchemer Mobile

These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. For example, a bank may receive frequent in-app feedback about navigation issues in its mobile banking app.

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The Product Manager’s Secret Menu

The Product Guy

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

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UX vs. CRO: How Harmonizing Design and Strategy Can Skyrocket Your eCommerce Revenue

UX Planet

While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. Can they find products quickly?

UX 105