Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? What architecture patterns and technologies may be used? If you were to develop a brand-new product for a new market with new technologies, for instance, then you would face more risks compared to taking an existing product to a new market.

Product Research 265

Product Research Technical Review Feedback Software Research Software 265

Business of Software Conference

JULY 19, 2023

As this week sees the release of the Barbie movie starring the fabulous Margot Robbie (and Ryan Gosling) BoS is going pink for the day to celebrate this iconic brand and – more importantly – the savvy business model behind it.

User Friction 98

User Friction Customer Feedback Advertising Differentiation 98

TechEmpower - Product Management

JULY 24, 2023

How will you differentiate from these? Do you have a custom algorithm or other technology? Where do you stand on your brand? Do you have a name, a logo, and have you thought about brand positioning? Do you have a name, a logo, and have you thought about brand positioning? What are some examples of similar brands?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Intercom, Inc.

MARCH 28, 2022

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. As a result, digital technologies are being seen as the critical differentiators they are. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

UX Planet

JANUARY 29, 2024

2023 was quite a busy branding year. The Good It is a difficult one as I think that there have been very successful brand designs this year, starting from Bolt's rebranding at the beginning of the year to great work like Barbie’s makeover revitalising the brand and making it into the cultural zeitgeist.

Wireless 77

Wireless Travel Branding Differentiation 77

Pragmatic Marketing

MAY 23, 2017

Put another way: Your personal brand is more important than ever. And if you are the product, why not manage your personal brand like a product? Just like in a product lifecycle, though, there will be times when your industry and technology evolve. The key is to create long-term extensibility for your brand.

Branding 70

Branding Product Research Roadmap Customer Experience 70

Userpilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. The goal is to meet and exceed customer expectations at every stage, from initial brand awareness to advocacy and loyalty. When implemented effectively, it transforms businesses.

Data Visualization 92

Data Visualization User Testing Analytic Tools Customer Feedback 92

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m As a result, you end up competing with some of the most famous brands in the industry as a result. Hmm… If you find yourself at this moment, then you are already in a bad place.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. It was this larger than life, brand new experience. So what’s the differentiating factor between the malls and stores that are thriving and the ones that are getting snuffed out?

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

Dear Strategy

OCTOBER 15, 2018

With that said, what makes this question a little bit different is that the subject here has specifically to do with the technology space. In practical terms, this means that you may not be able to rely on features alone to differentiate your products in the software space. Now, that’s not to say that features aren’t important.

Technical Review 53

Technical Review Technology Strategy User Testing 53

UX Planet

DECEMBER 21, 2023

If you’re a UI/UX designer seeking inspiration, or a product owner aiming to propel your brand into the future, join us on a journey through the design trends of 2024. In this article, we delve into the cutting-edge technologies, styles, and tools set to redefine the digital experience, offering solutions and opportunities for growth.

UX 82

UX Analytic Tools Data Visualization Artificial Inteligence 82

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. And if their support expectations aren’t met? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

SEPTEMBER 22, 2020

At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention. What do these brands have in common? They all had the same playbook, but there was one problem – it wasn’t built for the modern human.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. With globalization and advancing technology, products and services are becoming commoditized faster than ever. The four actions open up new value-cost frontiers by helping companies disentangle the trade-off between differentiation and low cost.

Analytic Tools 73

Analytic Tools Data Visualization Feedback Software User Testing 73

Product Innovation Educators

JULY 4, 2022

The leading brand cost about $150. I tried a brand that was new to me offering a wifi camera for $29. The highly rated and recognized brand was about $800. From there, if we’re getting into a brand new category, we follow a fast-follower strategy. Wyze’s tagline is to make great technology accessible.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

TryMyUI

AUGUST 15, 2022

As technology is evolving, customers’ expectations are also rising. A good customer experience can differentiate your brand from others. According to some statistics, brands providing excellent customer experience generate 5.7% more revenue than those not focusing much on CX.

Customer Experience 52

Customer Experience Differentiation Branding Research Software 52

TryMyUI

AUGUST 15, 2022

As technology is evolving, customers’ expectations are also rising. A good customer experience can differentiate your brand from others. According to some statistics, brands providing excellent customer experience generate 5.7% more revenue than those not focusing much on CX.

Customer Experience 52

Customer Experience Differentiation Branding Research Software 52

TryMyUI

AUGUST 15, 2022

As technology is evolving, customers’ expectations are also rising. A good customer experience can differentiate your brand from others. According to some statistics, brands providing excellent customer experience generate 5.7% more revenue than those not focusing much on CX.

Customer Experience 52

Customer Experience Differentiation Branding Research Software 52

Intercom, Inc.

DECEMBER 6, 2022

The use of embedded technologies like artificial intelligence, natural language processing, and machine learning within the product supports customers to set up processes in the way that works best for their team – resolving queries quickly for their end users, and in turn improving speed, efficiency, customer satisfaction, and brand loyalty.

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. The best product experiences grow with the technologies they’re built to support. Scale with your mobile product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer’s entire experience with a brand. The goal is to meet and exceed customer expectations at every stage, from initial brand awareness to advocacy and loyalty. When implemented effectively, it transforms businesses.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

UX Studio

OCTOBER 11, 2022

Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. People fall in love with the experience , not the technology behind it. Understanding your digital touchpoints and how they affect consumer perception and brand loyalty is crucial. healthcare (78%), .

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. This translates into higher customer satisfaction and brand loyalty. Consequently, it can differentiate your product in the market and give you an edge over competitors. Second, it gives insights into the competitive landscape.

Research Software 96

Research Software Analytic Tools Feedback Software User Testing 96

Intercom, Inc.

DECEMBER 31, 2019

He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Userpilot

AUGUST 23, 2023

Insights into customer needs and customer pain points will guide your technology development while helping you refine your marketing strategies — offering a cost advantage over your competitors who’ll need to spend more on broad advertising campaigns. Customer pain points. Competitive advantage.

User Testing 97

User Testing Customer Feedback Feedback Software User Friction 97

ProductPlan

APRIL 29, 2022

This means the messaging and marketing focus on educating the market about what differentiates their new product from the available alternatives. Product differentiation. Therefore, product differentiation takes the lead in what gets communicated and emphasized during the launch. Brand Extension and Expansion.

Product launches 52

Product launches Research Software User Testing Differentiation 52

Roman Pichler

OCTOBER 2, 2018

Whenever you create a brand-new product or make bigger changes to an existing one, you will benefit from creating and validating a new product strategy. The world doesn’t stand still; markets and technologies change; new competitors emerge. Timeboxed Strategizing. Continuous Strategizing. Look for new market trends.

Product Strategy 242

Product Strategy Product Research Strategy Technical Review 242

Intercom, Inc.

JUNE 19, 2018

They’re utilizing new technologies to offer a customer support experience that people love, and that drives loyalty and engagement. 54% of consumers will try a new brand for a better service experience. In fact, research firm Northridge Group found that 54% of consumers will try a new brand for a better service experience.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Valerian Tech

JUNE 26, 2023

Overcoming the common problems within these areas allows fintech companies to optimize their path to sustainable growth and market dominance in the dynamic financial technology landscape. Demonstrating a commitment to protecting sensitive financial and personal information can differentiate a fintech company from competitors.

Feedback Software 52

Feedback Software User Testing User Friction Customer Feedback 52

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. With globalization and advancing technology, products and services are becoming commoditized faster than ever. The four actions open up new value-cost frontiers by helping companies disentangle the trade-off between differentiation and low cost.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

JANUARY 23, 2024

TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity. Quality or prestige-based positioning which targets a luxury or high-quality market segment to position the brand as exclusive. Test and refine the positioning based on customer feedback and key metrics.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity. Take Microsoft Office as an example.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

The Product Coalition

DECEMBER 28, 2022

Explore here to differentiate between web vs mobile development for projects. Besides, essential factors are technology and hours of offshore development teams. New software development: custom software development of brand-new projects. Process: including strategy and consulting, design, branding, support, and maintenance.

Research Software 136

Research Software Web Development Web Developers Development 136

Mind the Product

AUGUST 1, 2019

Whether it’s to stay competitive, differentiated, or solve for what they believe are their customers’ needs, some companies get locked into a cycle of feature FOMO – fear of missing out – that ends up stalling product innovation. Of course, product teams need to develop and ship new features. Measure What Matters.

Reporting Tools 154

Reporting Tools Data Visualization Customer Experience Customer Feedback 154

Alchemer Mobile

JULY 16, 2019

Scenario 2: The winning hand lied in the brand’s ability to think on their feet and implement efforts to elevate the overall customer experience. Scenario 3: Using futuristic technology can pay handsomely. If your brand wishes to be alive, relevant, and real, you need to focus on improving your customer experience at all times.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Intercom, Inc.

APRIL 13, 2018

So what is it about these SaaS sales reps that differentiates them from the rest? Take advantage of the very technology you’re selling. Technology is a modern sales rep’s best friend. Technology has changed the way the best sales reps interact with prospects, maximize productivity, and perform other tasks essential for success.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Notable clients in our portfolio include Google, Netflix, Cisco, The United Nations World Food Programme (WFP), and other brands from around the world like from New York or San Francisco.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65