UX Planet

DECEMBER 25, 2024

I almost choked on my tea because the value of UX is a good user experience that solves user problems. I believe that UX is the art of making users feel valued and cared for, which will drive long-term value. Negative feedback spreads like wildfire, damaging a brands reputation and discouraging future customers.

UX 106

UX Customer Experience Feedback Software User Testing 106

UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. The apps design, tone and overall feel should work in harmonytelling a clear, authentic story that reflects the brand and resonates with users values. Brand Authenticity Wins People can spot inauthenticity online from miles away.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

The Product Coalition

SEPTEMBER 19, 2022

Not so long ago, on a trip down memory lane, I was reminded about a nifty little tape player and recorder machine, that ruled the late 80s and early 90s, and impacted my electronic device brand preference, becoming a young adolescent! My brand loyalty would not have been so strong if it had not been for the introduction to “My First Sony”.

Branding 158

Branding Customer Experience Entertainment Definition 158

UX Planet

FEBRUARY 11, 2024

Photo by LUM3N on Unsplash Personalization in user experience is a very productive concept which all designers and builders should take note of. Personalized apps or websites make users feel like the platform just gets them and understands what exactly they need. What is Personalization in User Experience?

Customer Experience 98

Customer Experience User Experience Research Software User Testing 98

Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Hopstack’s differentiator is its exceptional user experience.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? What kind of user experience (UX) should the product give rise to? How can the product be built?

Product Research 295

Product Research Technical Review Feedback Software Research Software 295

UX Planet

MAY 25, 2025

The secret often lies in the art of User Experience design. Imagine it as a journey your potential customers embark on, starting from the moment they become aware of your brand to the final step of making a purchase. At the awareness stage, the goal is to capture attention and introduce users to your brand.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

UX Planet

APRIL 17, 2025

A harmonious blend of User Experience and Conversion Rate Optimization. Lets dive into the world of User Experience and Conversion Rate Optimization. Alright, folks, lets talk about what makes a great user experience. It sets the tone for your brand and keeps visitors engaged. Sound familiar?

UX 106

UX Customer Experience User Testing Customer Feedback 106

Intercom, Inc.

OCTOBER 13, 2020

Automating the resolution of those questions helps companies to scale their support – operating online might mean you can sell to anyone in the world, but you better be able to support all those people if you want to retain your brand. A big risk with a project like this is always end user experience.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Roman Pichler

OCTOBER 7, 2019

Will the product, for example, directly generate revenue, help market and sell another product or service, reduce cost, or develop the brand? For a brand-new product, this might mean that you start with user acquisition followed by activation, retention, and finally revenue generation, depending on your product’s underlying business model.

Roadmap 246

Roadmap Product Research Customer Experience User Testing 246

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

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User Testing Customer Experience Product Research User Experience 97

UX Planet

FEBRUARY 22, 2024

To overcome these, UX designers always approach new trends that would rebuild digital experiences. User experiences become more hyper-personalized due to AI integration and machine learning into the interfaces. Here are the top 7 UX trends for 2024 that are known for enhancing the overall user experience.

Customer Experience 98

Customer Experience User Experience Artificial Inteligence UX 98

Roman Pichler

OCTOBER 2, 2018

Whenever you create a brand-new product or make bigger changes to an existing one, you will benefit from creating and validating a new product strategy. This is best done as part of a dedicated product discovery period that also investigates crucial user experience and architecture risks. Timeboxed Strategizing.

Product Strategy 258

Product Strategy Product Research Strategy Technical Review 258

Product Innovation Educators

DECEMBER 6, 2021

He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D. Copy and paste the parts that are great and fix the places where the customer experiences pain and is not in a positive emotional state.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Alchemer Mobile

MAY 17, 2022

Customer sentiment : How do customers feel about your product and brand? Customer experience : What issues are impacting customer experience and what would improve their experience? You can use this data to track changes in customer emotion and hone in on why customer feelings changed, positively or negatively.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. In fact, most brands only hear feedback from about one percent of their customers.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 28, 2024

When it comes to onboarding new users, the best way to incorporate this strategy is through personalization. This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

UX Planet

MARCH 29, 2025

Moreover, it significantly impacts several keyareas: Building Customer Loyalty: When users find joy in interacting with your app or website, they form an emotional bond with your brand. Conversely, positive experiences encourage repeat visits and foster lasting relationships. Chances are, you uninstalled it shortly after.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But neither of these two approaches is desirable. The second approach fails to leverage the knowledge and expertise of the stakeholders.

Weak Development Team 347

Weak Development Team Product Research Customer Experience Workshop 347

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. After all, people like order.

Research Software 94

Research Software Analytic Tools Data Visualization Web Development 94

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Take Microsoft Office as an example. Invest in Quality and Proactively Manage Your Portfolio.

Product Research 225

Product Research Customer Experience User Testing Analytic Tools 225

Mind the Product

MARCH 14, 2019

Including illustrations within the user experience can give users unexpected moments of delight. At the very least your user will smile to themselves, and log a positive memory of your product – making them more likely to remember and recommend it over your competitors. What do you remember about TunnelBear?

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Alchemer Mobile

JANUARY 23, 2020

Experts suggest understanding customer emotion and customer sentiment is the key to unlocking customer experience over the next decade. Forrester recently reported that when it comes to stand-out customer experiences, leading brands rely on emotion to build loyalty. Emotions are quicker to change than sentiment.

User Testing 165

User Testing Customer Experience Customer Feedback Feedback Software 165

Intercom, Inc.

MARCH 28, 2022

With digital becoming an integral part of the new normal, those brands that can elevate the human experience will be able to make a lasting emotional connection with their customers, which then becomes transformational.”. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. This will improve our user experience by solving cases faster and reducing the need for cases to hop between agents.”.

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User Testing Reporting Tools Customer Feedback Customer Experience 223

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. A UserTesting study reveals that 60% of users abandon an app if they encounter difficulties during onboarding UserTesting, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

UX Planet

DECEMBER 6, 2024

Well, you hit two birds with one stone, significantly enhancing both the user experience and the overall effectiveness of the learningprocess. Here are some key advantages: Improved user engagement: A well-designed application captures users attention and keeps them engaged.

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Alchemer Mobile

APRIL 11, 2019

It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Intercom, Inc.

APRIL 23, 2019

It’s a pivotal experience that, if designed well, results in the user becoming an advocate for your brand and sticking around for the long haul. Done poorly, your hard-won user can quickly become a churn statistic. So what makes an onboarding experience positive? How savvy are your users?

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Obviously, the more positive these customer experiences are, the more likely you are to capture customers’ hearts and minds.

Customer Experience 139

Customer Experience User Friction Data Visualization Customer Satisfaction 139

The Product Coalition

NOVEMBER 22, 2023

Explore rapid market entry, cost-effectiveness, enhanced security, and brand customization. This cost-effective solution enables companies to allocate their resources more efficiently, redirecting funds toward marketing efforts, user acquisition, and other critical aspects of business growth.

Customer Experience 148

Customer Experience User Testing Branding Product Research 148

Innovatemap

NOVEMBER 20, 2024

When it comes to differentiating in a crowded market, several key themes emerged: Prioritize Clear Positioning : Ryane Brohm from Clari emphasized, “Great messaging stems from clear positioning.” This could stem from user experience, brand identity or the unique perspective you offer.

Product Marketing 52

Product Marketing Customer Feedback Customer Experience User Testing 52