The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. So I’m using it as a case study to help you see how it works in practice. We were faced with a lot (!)

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer focus is about researching and satisfying customer needs. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. What is customer intimacy?

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. What is customer feedback?

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

UX Planet

JANUARY 16, 2024

For startups and product owners, the stakes are high, and the path is treacherous. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want.

Branding 90

Branding User Testing Product Research Data Visualization 90

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. There are three important steps in digital transformation: define and map the customer journey, identify automation opportunities , and continually test and improve your digital CX. Then, make product improvements based on what the data says.

Customer Experience 83

Customer Experience User Testing Customer Feedback Embedded Analytics 83

Mind the Product

JANUARY 7, 2019

It articulates a step-by-step approach to building a presentation: 1) Share your story; 2) Outline your talk; 3) Deliver your MVP (Minimum Viable Product). For product people, building presentations can be a lot of fun. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

Agile Velocity

MAY 3, 2024

Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution. This includes ideation, design, development, production, delivery, and post-sales support. Is the goal to improve time-to-market, enhance product quality, or foster innovation?

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Userpilot

MAY 26, 2024

Role of Content : TOFU : Educational content (guides, case studies, quizzes). Userpilot is a comprehensive tool for funnel analysis in SaaS companies, providing analytics, user engagement, in-app feedback, and no-code solutions to track, analyze, and enhance user behavior within marketing funnels.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 15, 2022

NPS tracks customer advocacy by measuring how likely users are to recommend your product to others. CSAT measures the percentage of users who are satisfied with a certain product experience. The customer effort score measures how much effort customers have to put in to get value from your product. How to Calculate NPS.

Customer Experience 88

Customer Experience B2B User Testing Customer Feedback 88

The Product Coalition

JULY 6, 2022

Nowadays, digital products are becoming more and more prominent in our lives, and it’s already part of our daily activities. Most of our readers would have heard of Agile product management. In fact, the biggest advantage that you can leverage from a startup perspective is Lean product management (‘Lean’ or ‘LPM’).

Startups 123

Startups Feedback Software User Testing Product Research 123

Userpilot

APRIL 2, 2024

Let’s explore what defines a power user, the power user curve, and look at some practical strategies for analyzing user behavior to expand product engagement. Monitoring power users provides a deeper understanding of your product’s core value propositions and its potential. What is the power user curve?

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Userpilot

AUGUST 7, 2019

How is Customer Success correlated with Product Marketing? How to win the Customer Success game and become the leading product in your niche with 4 less known Customer Success best practices (How Growbots does it). Customer success is the process of collecting customer feedback, solving issues and providing necessary help.

Feedback Software 48

Feedback Software Customer Experience User Testing Research Software 48

Userpilot

APRIL 8, 2024

TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams. Once they adopt the product, they champion it within the organization. Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Strategy 71

Mind the Product

MAY 12, 2020

In this ProductTank San Francisco talk, Ciara Peter, then Senior Director of Product at Box breaks down the enterprise growth funnel and explains how we can provide the best experiences for our customers. Customers are deployed, signed into the product, activated and then become weekly active users (WAU) and finally daily active users (DAU).

User Testing 105

User Testing Enterprise Customer Experience Product Research 105

DISQO

JUNE 5, 2018

“We’re at a point where we have the brand strength and credibility to really invest in and build a relationship with our customers,” says Charles Battle, Senior Director of Product Management at LendingTree. According to Battle, Alpha enables LendingTree to make smarter product decisions 8x more cost-effectively than before.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

“We’re at a point where we have the brand strength and credibility to really invest in and build a relationship with our customers,” says Charles Battle, Senior Director of Product Management at LendingTree. According to Battle, Alpha enables LendingTree to make smarter product decisions 8x more cost-effectively than before.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Product Talk

JANUARY 8, 2020

Doing one of my favorite things—presenting at Mind the Product. Over the past six years, I’ve developed and honed my Continuous Discovery Habits curriculum by reading and writing about the best research on problem-solving , decision-making , and critical thinking. I run a 12-week coaching program for product trios (i.e.

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Product Research Workshop Books Events 138

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Reduce churn rate : Account management helps uncover the root cause behind why users leave products. To do that, start by collecting customer data with a welcome survey.

Feedback Software 76

Feedback Software Analytic Tools Product Research User Friction 76

Userpilot

OCTOBER 26, 2023

Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products. What are the different types of business growth?

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

DECEMBER 13, 2022

How can you use net promoter score surveys to improve every customer interaction and boost engagement ? The net promoter score question that’s asked in surveys is: “How likely are you to recommend this product to a friend or colleague?” How to calculate net promoter score with a simple formula. Detractors.

User Testing 87

User Testing Customer Experience Customer Feedback Feedback Software 87

Userpilot

NOVEMBER 1, 2022

Personalized service sets you apart from competitors since the individual’s customer experience can be the ultimate deciding factor when comparing two products with nearly identical features and capabilities. Ask them for their feedback using in-app microsurveys. Customers expect a personalized experience.

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? Leveraging NPS surveys to figure out who’s at risk of leaving and retaining customers. Customer retention is the ability of a company or product to retain its customers over a specified period of time.

Product Research 71

Product Research Onboarding KPIs Customer Experience Data Visualization 71

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Also, in-app surveys (eg. So let’s jump right in!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. To stay aligned to the wants and needs of consumers, the 165-year-old giant needs to reinvent itself and embrace a more forward-thinking approach to bringing products to market.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

The company revolutionizing the American healthcare industry uses Alpha to gain empathy for consumers and bring desperately-needed products to market. To stay aligned to the wants and needs of consumers, the 165-year-old giant needs to reinvent itself and embrace a more forward-thinking approach to bringing products to market.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. The active user is a regular user of your product who enjoys it but is yet to become a loyal customer. Earn this customer's loyalty by helping them make the most of your product.

Customer Experience 90

Customer Experience Feedback Software Analytic Tools Research Software 90

Split

JUNE 9, 2023

They provide an opportunity to carry out extensive testing, refine the user experience, and, consequently, enhance the effectiveness of your conversion strategy. By toggling features on or off for specific user segments, you can test various strategies and approaches, measure their effectiveness, and adjust accordingly.

User Testing 52

User Testing Feedback Software Analytic Tools Reporting Tools 52

Userpilot

DECEMBER 21, 2022

A VoC program can boost customer retention by helping you predict expectations as you analyze customer behavior and feedback. Using surveys can help you get more feedback in a shorter amount of time, but gathering feedback through interviews or focus groups could provide more qualitative data. Customer surveys.

User Testing 86

User Testing Data Visualization Customer Feedback Customer Experience 86

ProductPlan

SEPTEMBER 13, 2022

It takes more than just keeping up with the competition on product comparison checklists to stay relevant. Effective product teams position their solutions as market leaders. Anyone managing a product knows they must maintain competitiveness by offering comparable capabilities. This requires targeted, in-depth user research.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Mind the Product

FEBRUARY 13, 2018

Data and data products have been part of my professional career for a long time – from advising telco providers on how to use data to create new business some 10 years ago to my present-day role as chief data economist at digital transformation specialist Inovex, helping clients to discover and implement data products.

Data Visualization 92

Data Visualization Product Research User Testing Reporting Tools 92

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Meet your target users and get feedback. Iterate the product based on feedback. Are they keen to test it out? How do they describe the category?

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Feedback Software Research Software Startups Product Research 178

Userpilot

AUGUST 23, 2022

Often it means: Establishing and maintaining relationships with your customers; Helping your customers achieve their goals; Assisting in the successful implementation of your products or services. It’s mostly about providing technical customer assistance by helping them resolve any issues they have with your products or services.

Customer Experience 74

Customer Experience Feedback Software Customer Feedback User Testing 74

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. you get specific feedback matched with the NPS rating.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

AUGUST 2, 2023

A/B test your user flows and iterates your strategy. Increase the customer lifetime value : Loyal customers are motivated to make multiple purchases and explore different aspects of your product. Stickiness metric : The tendency of customers to keep returning to your product because they find it useful. A/B testing in Userpilot.

Feedback Software 73

Feedback Software User Testing Customer Experience User Friction 73

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. Creating a Product Tailored for Today’s Consumer. Currently the largest living generation group in the U.S., trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. Creating a Product Tailored for Today’s Consumer. Currently the largest living generation group in the U.S., trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Usersnap

OCTOBER 22, 2023

Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1. Proactive check-ins with loyal customers: The heartbeat of customer care within the product 2. Strategic NPS measurement: Listening to the winds of feedback 3.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52