Product Talk

NOVEMBER 6, 2024

It’s often more common to see project-based user research rather than an ongoing, iterative discovery process.” Tweet This Teeba liked how Teresa focuses on continuous discovery, and she learned about the opportunity solution tree at a conference. . I’ve always been fascinated by the discovery aspect of product management.

Product Research 208

Product Research Research Software Feedback Software User Testing 208

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . And per customer?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Product Innovation Educators

FEBRUARY 13, 2023

Injecting the theme park industry’s experience model into product development This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world.

Customer Experience 292

Customer Experience Artificial Inteligence Feedback Software Data Visualization 292

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Product Talk

DECEMBER 18, 2024

I recently spoke at the Y Oslo conference in Oslo, Norway. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that.

Product Research 244

Product Research Research Software Analytic Tools Feedback Software 244

The Product Guy

MARCH 12, 2025

If your product is stagnating, if youve ever felt stuck despite following best practices, it’s time to face an uncomfortable truth: the rules you’ve been following may be holding you back. If you’re ready to stop playing by outdated rules and start driving real impact, it’s time to rethink your approach.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Product Innovation Educators

DECEMBER 25, 2023

How product managers can turn customer dissatisfaction into innovation I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. This discussion is with Tony Belilovskiy, whose session is titled “Voice of Customer in Product Design.”

User Testing 280

User Testing Customer Experience Product Research Download 280

Mind the Product

JUNE 26, 2023

In this #mtpcon San Francisco 2023 keynote, Tomer Sharon Co-founder and CXO at workplace experience platform anywell, talks about measuring the user experience and the advantages of high-level metrics. Read more » The post Measuring the user experience by Tomer Sharon appeared first on Mind the Product.

Customer Experience 195

Customer Experience User Experience UX Product Manager 195

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 225

Product Research Customer Experience Feedback Software Research Software 225

Product Innovation Educators

SEPTEMBER 30, 2024

PDMA and the Inspire Innovation Conference The PDMA, founded in 1976, is the longest-running professional association for product managers, leaders, and innovators worldwide. This operational focus can often draw attention away from innovation efforts, especially during busy periods or when issues arise.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

Product Innovation Educators

MARCH 29, 2021

A framework for product managers to dig deep into their customers’ needs. Second, he is also the co-founder of Product Collective and the co-organizer of INDUSTRY, the conference for software product managers. Before his current work, he had a number of product roles and experiences, giving him insights that can help us.

Entertainment 372

Entertainment Naming Software Review Customer Feedback 372

The Product Coalition

JANUARY 20, 2024

For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field. For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field.

Product Manager 147

Product Manager Product Management Workshop Customer Feedback 147

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Mind the Product

MAY 10, 2023

Tomer Sharon, Co-founder and Chief Experience Officer at anywell, has a wealth of experience in various User Experience (UX) functions. Read more » The post Rethinking the user experience with Tomer Sharon appeared first on Mind the Product.

Customer Experience 172

Customer Experience User Experience UX Product Manager 172

Alchemer Mobile

NOVEMBER 10, 2020

s Consumer Insights team strategically collaborated with many other departments such as marketing, online, and store operations to share data and inform decisions based on changing customer preferences and behaviors. uses consumer insights-led research to help key business partners understand the customer experience.

User Testing 244

User Testing Customer Feedback Feedback Software Research Software 244

Alchemer Mobile

NOVEMBER 1, 2024

It goes without saying that today’s consumers spend an incredible amount of time on their smartphones. Consider these statistics : Smartphone users access an average of 30 mobile apps in a month, at an average rate of 10 every day. 70% of time spent on digital media in America came from mobile apps. We all do, right?

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Lean User Research.

Product Research 214

Product Research Customer Experience Analytic Tools Research Software 214

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. We’ve spent a lot of time searching for one of these. We’ll get there.”.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Product Talk

FEBRUARY 14, 2024

If you’ve been at your company for a while, you might get inspired after reading a book or attending a conference. Tali Melchior , Director of Product Management at Texthelp , was first inspired to experiment with opportunity solution trees in a previous role. It was a great experience,” says Tali.

Analytic Tools 309

Analytic Tools Research Software Product Research User Testing 309

ProductPlan

APRIL 17, 2024

As a product manager, attending conferences is not just a part of professional development but an invaluable source of inspiration and learning. During the conference, I immersed myself in the world of product and attended various sessions that provided me with unique perspectives. Customers want to know: is this brand safe?

Customer Experience 103

Customer Experience Customer Feedback Feedback Software User Testing 103

Mind the Product

SEPTEMBER 13, 2019

Researchers often have concerns about what will happen when “other people” go out and do work with users. At #mtpcon San Francisco, Steve Portigal, Principal at Portigal Consulting, tells us how to quickly level up our research skills as product managers across the lifecycle of a research effort. Don’t ask users what they do.

User Testing 193

User Testing Product Research Research Software Customer Experience 193

Product Innovation Educators

FEBRUARY 20, 2023

PDMA is a global community of professional members whose skills, expertise and experience power the most recognized and respected innovative companies in the world. PDMA invited me to their conference, which was in Orlando, Florida, to interview some of their speakers. Target customer 2. Attitudes: What do customers believe?

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Roman Pichler

OCTOBER 6, 2020

This increases the chances of creating a product that users actually want and need and achieving product success. Carrying out product discovery involves answering the following questions: What is the specific value the product should create for the users and customers? Who are the users and who are the customers?

Product Research 293

Product Research Technical Review Feedback Software Research Software 293

Mind the Product

MAY 28, 2019

The only person in the room who is an expert on the customer’s context is the customer. If your customers don’t care that much about your product, then they’re not going to talk to you. The Product Experience is hosted by Lily Smith and Randy Silver. and at conferences across the US and Europe.

Product Research 184

Product Research Customer Experience Research Software Entertainment 184

Mind the Product

APRIL 30, 2025

This week, at its inaugural LlamaCon developer conference, Meta launched the first version of the Meta AI app. Based on Llama 4, Meta says the standalone app is designed to offer a personalised and socially integrated AI experience. What does this mean?

Artificial Inteligence 119

Artificial Inteligence Customer Experience Development Product Manager 119

Intercom, Inc.

JUNE 13, 2018

In our industry there are dozens, if not hundreds of ways you can get in front of your customers or people you’d like to be your customers. They get someone’s attention for a long period of time, in a space that you design and create yourself, for the people that you want to meet, that day. When resources are low, impact is key.

Events 205

Events Branding Customer Experience User Testing 205

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

Product Research 172

Product Research User Testing Customer Experience Testing 172

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Product Talk

JULY 12, 2017

They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. They interview customers , run usability tests, and conduct A/B tests. Last May, I spoke at the Front conference in Salt Lake City. 9:16] Continuous Customer Interviews. [20:12] 2017 Product Conferences.

Product Research 265

Product Research User Testing Data Visualization Research Software 265

Mind the Product

JULY 9, 2019

The definition of product-market fit:] When customers agree that your product creates enough value for them relative to the other options that are available. Jake Knapp & John Zeratsky, Make Time ( US / UK / DE ). The Product Experience is hosted by Lily Smith and Randy Silver. and at conferences across the US and Europe.

Product Research 181

Product Research Customer Experience User Testing Entertainment 181

The Product Coalition

MARCH 27, 2022

How can you tell if it’s time to push harder, or should you let things move at their own pace? Photo by cottonbro from Pexels In the last ProductX conference, the giveaway that the participants got at the end of the day was a potted plant. These rounds take time. —?cannot be rushed. Here are 3 such examples.

Customer Experience 166

Customer Experience Product Research User Testing Data Visualization 166

Intercom, Inc.

JANUARY 12, 2021

They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes. If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud. Multi-cloud architectures.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

APRIL 13, 2021

Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. This post is a version of a talk I gave at Elastic Community Conference recently. All three, and security patching especially, occur frequently and so are very time expensive to perform for a product team.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249