Intercom, Inc.

OCTOBER 10, 2019

I caught up with Louis for a conversation that ranged from our moral duty to make information more accessible to his approach to curating conferences. Each speaker at one of Lou’s conferences is supported by a group of subject matter experts and a professional editor. We will work with you over months iteratively to develop that idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Mind the Product

DECEMBER 5, 2019

In fact, some methods are pretty poor. Some product managers make poor decisions because they don’t have the right skills. My name is Jacob. It’s from another team, so you can be completely honest with me. However, not all methods are equally effective when deciding what is valuable. I think it is a very good idea.

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User Testing Product Research Customer Experience Weak Development Team 125

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. The Good and the Bad of Taking Money. Why he doesn’t worry too much about what might happen in the future.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Mind the Product

APRIL 12, 2019

We have to take care of our product, our team, perhaps our finances. And these things invariably drive emotions; we care passionately about our products, we can love and loathe our stakeholders, and we feel an almost parental-like responsibility for our teams. Our days are filled with these emotions, good or bad.

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Weak Development Team Finance Naming Product Management 103

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. It begins with identifying and developing outcomes. Staff it properly and invest in a proper team.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Intercom, Inc.

FEBRUARY 18, 2020

Last fall, I gave a talk at the JSDayIE conference in Dublin about how Intercom and Ember have evolved together over the past six years. Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. JavaScript has also evolved massively and incrementally.

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Construction Engineering Framework Weak Development Team 221

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 93

Banking Development Team Review Software Review Technical Review 93

Good Product Manager

SEPTEMBER 6, 2018

On the Product Love podcast , host Eric Boduch and I had a wide-ranging discussion including how product management leaders need to support the product managers on their team, the most important traits of product managers, and some simple practical ways to be “customer-focused.” Product Management Podcasts.

Events 74

Events Product Management Product Manager Weak Development Team 74

Good Product Manager

SEPTEMBER 6, 2018

On the Product Love podcast , host Eric Boduch and I had a wide-ranging discussion including how product management leaders need to support the product managers on their team, the most important traits of product managers, and some simple practical ways to be “customer-focused.” Product Management Podcasts.

Events 60

Events Product Management Product Manager Weak Development Team 60

UX Studio

JANUARY 26, 2023

On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. The goal of this article is to show researchers working in product teams how they might achieve that. Reporters, detectives or psychologists – you name it. So which side is right?

Product Research 95

Product Research User Testing Research Software Data Visualization 95

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. These books will help you develop the skills that lie under the surface to help you become a more well-rounded product manager and leader.

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Books Blog Feedback Software User Testing 80

Business of Software Conference

MAY 29, 2019

Making that talented team work together well, now that’s even harder. In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. Hiring a group of talented people is difficult.

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Hutwork

MARCH 9, 2018

The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. Learn how Airbnb created an elastic product team that helped them get to where they are today. While he talks mainly to entrepreneurs about slow, steady progress and growth for their companies, you can apply his tips and advice to product development. #5

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Article Feedback Software Research Software User Testing 82

Andrew Chen

NOVEMBER 15, 2021

These frameworks are targeted at teams building new products, first and foremost. Everywhere you looked, there were reminders of the global scale of Uber’s business as well as the international heritage of the team driving it. How to get them started, how to scale them, and what it’s like to compete.

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Books Research Software Reporting Tools Technical Review 63

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

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Roadmap Feedback Software User Testing Reporting Tools 165

The Product Coalition

MAY 15, 2019

Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). Numerous conferences later, talking with peers and reading many blogs like this only left with more questions than answers.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Userpilot

OCTOBER 29, 2020

In a sense, this brings the Product Marketer a lot closer to the Product Team than a ‘regular marketer’- so we can say that the product marketer acts as a bridge between the product and the marketing team. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 97

Product Club

DECEMBER 20, 2016

Today, we run monthly show & tell events and an annual conference to learn from the people behind the products we all know and love. The first presentation was an overview what goes on ‘behind the roadmap at Busuu’ and how the team create a well informed product roadmap. And we thought other people would want to know too.

Feedback Software 48

Feedback Software Weak Development Team Product Management Product Manager 48

Intercom, Inc.

OCTOBER 13, 2020

Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. Similarly, don’t design far beyond what the machine learning can deliver – instead, traverse the product development tree, one level of depth at a time. Key takeaways.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

UX Studio: Product Management

JANUARY 26, 2023

On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. The goal of this article is to show researchers working in product teams how they might achieve that. Reporters, detectives or psychologists – you name it. So which side is right?

Product Research 52

Product Research User Testing Research Software Data Visualization 52

ProductPlan

OCTOBER 23, 2018

Other times we over-develop or under-develop a piece of functionality. ” Tony Fadell was one of the iPod’s original product team members. Which is exactly what happened to Uber’s frustrated founders waiting for a cab outside that Paris technology conference.). Find a design flaw in your own products.

Analytic Tools 56

Analytic Tools Research Software Reporting Tools Data Visualization 56

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Roadmunk

APRIL 12, 2018

Listen to the episode below: As we continue to explore the human side of product this season, we’ve paired up with Mike Belsito and Michael Sacca (same first name!), Eleni: I was saying before we started this chat that I have personally never interviewed two people with the same name at the same time so we will see how this goes!

User Testing 58

User Testing Customer Feedback Customer Experience Analytic Tools 58

Gainsight

APRIL 15, 2019

And in our 20/20 strategy, we introduce a particular focus on the most important partner in driving enterprise-wide CS—Product teams. We also have some cool roaring twenties theme elements like period costumes, prohibition cocktails, and the superbly-named jazz band Hella Fitzgerald. Pulse has never been a “user conference.”

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Modus Create

JULY 1, 2020

I had been taking 2 Aleve each day (1 morning, 1 evening) because I had been developing arthritis in my hands. Initially, they didn’t want to schedule an appointment for weeks, but when they learned how bad I was suffering, they squeezed me in much earlier. I had an idea for a feature to add to a product my team was working on.

Reporting Tools 98

Reporting Tools Systems Review Software Review Technical Review 98

PMLesson's Ace the PM Interview

NOVEMBER 15, 2019

I’m Katja and I’m currently working as a PM on the Wear OS team at Google. Even though my contribution was small, it helped the company monitor and enhance its social sustainability development effort. That does not make you a bad candidate. And they develop only the features that truly matter and can change the world around us.

Analytic Tools 40

Analytic Tools Data Visualization Product Management Product Manager 40

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Carl Ryden (Founder, PrecisionLender) – Build Iron Man Suits Not Terminators from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. Paul is returning to speak at Business of Software Conference Europe 2019 in Cambridge, UK in April. He’ll be talking about how to scale and onboard sales teams effectively. Paul Kenny, Founder, OceanLearning. Find out more about BoS Europe 2019 here.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. Learn how to ask your team the right questions, why trust is important, and why being nice can be a bad thing. My name is Claire Lew and I’m the CEO of Know Your Team.

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Weak Development Team Vision Feedback Software Management 40

Product Talk

APRIL 21, 2021

Back in March, I spoke at ProductCamp Cascadia (an online conference hosted by ProductCamp Portland , ProductCamp Seattle , and ProductCamp Vancouver ) exploring the topic of design justice. Welcome to JEDI Training for Continuous Discovery Teams. We talked to our users and they prefer female names.” Hi, everybody.

Product Research 291

Product Research User Testing Research Software Analytic Tools 291

Roman Pichler

JUNE 4, 2018

Embracing new technologies like machine learning, micro services, big data, and Internet of Things (IoT) is part of that change, as is the introduction of agile practices including cross-functional and self-organising teams, DevOps, Scrum, and Kanban. Determine the Right Learning and Development Measures.

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Product Management Product Manager Weak Development Team Management 239

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. We use multiple tools to keep in touch with our clients.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Business of Software Conference

JANUARY 6, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Rick Nucci (Founder/CEO, Guru) – AI, Hype, And The Future Of Humanity from Business of Software Conference. My name’s Rick. All right so as I mentioned my name is Rick. Unsubscribe anytime.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

FEBRUARY 14, 2022

Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. If you are the developer who is supposed to write this feature, you would ask the product manager for very specific instructions as to when and how to predict where this person is going.

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User Testing Data Visualization Product Management Product Manager 138