Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Product Innovation Educators

JULY 2, 2018

However, they can also pick up some bad habits along the way. Some bad habits may be from a lack of knowing better but others come from routine and a “this is how we do it”-sort of mentality that too often develops over time in many organizations. 11:03] How did you begin working with bad habits?

Weak Development Team 168

Weak Development Team Certifications Product Management Product Manager 168

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? In B2B companies, value should ultimately generate profit (get new customers, upsell to current customers, or avoid churn), and it ends up in an equation like this. In fact, some methods are pretty poor.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Product Innovation Educators

JANUARY 13, 2020

That is what our guest did to investigate what people think about marketing and how it fits into the work product managers do. Also, we talk in the beginning about Jill’s experience developing the Adobe Creative Cloud; lots to learn just from that. 0:38] What was your experience developing Adobe Creative Cloud?

User Testing 230

User Testing Product Research Marketing Research Software 230

Product Talk

APRIL 21, 2021

Back in March, I spoke at ProductCamp Cascadia (an online conference hosted by ProductCamp Portland , ProductCamp Seattle , and ProductCamp Vancouver ) exploring the topic of design justice. Welcome to JEDI Training for Continuous Discovery Teams. We did the research. We talked to our users and they prefer female names.”

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Intercom, Inc.

JANUARY 12, 2021

Many of these approaches are intended as reasonable defaults; they are my opinions, they aren’t rules, and they certainly won’t fit every situation. Corey works with his customers on reducing their AWS bills, and he’s seen large numbers of cloud architectures in practice, so I think he’s a pretty good source on this.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. the craft of product management, creating customer and business value) 2. Craft Competence ?? Market Competence ?????

Weak Development Team 136

Weak Development Team Development Analytic Tools User Testing 136

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Nothing beats meeting real users. Additionally, keep an eye on market developments, new trends and technologies, and the competition.

Leadership 185

Leadership Weak Development Team Product Research User Testing 185

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are market gaps?

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Mind the Product

JULY 24, 2019

Mind the Product founder Martin Eriksson opened the conference by reminding us why we gather each year. We have to focus on the basics to answer this question – research, understanding our customers and their needs, and discovering what we could build that is valuable, feasible, and desirable. Do the customers want it?

Research Software 145

Research Software Feedback Software User Testing Product Research 145

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. Have you ever worked on a product that didn’t meet customer needs or deliver the expected results? This will help to ensure that the results of the test are reliable and interpretable.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 158

Reporting Tools Agile Feedback Software User Testing 158

Mind the Product

APRIL 10, 2020

Negative – where launches are so bad they get rolled back. This in turn feeds project plans and feature roadmaps, and the micro-planning of an agile product team. The agile product team believes that if they keep on pushing small increments then everything will be okay. Steps, that develop the ideas and test them.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. Most specifically, the industry came up with this beautiful idea of A/B testing.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Sachin Rekhi

JANUARY 11, 2016

And the classic belief was that we would be able to achieve our goals if we just had a few more people on the team. Increasing your team size early on therefore increases your cost of communication. Therefore the smaller your team size, the lower the communication overhead that you experience. Reduced communication overhead.

Weak Development Team 144

Weak Development Team Customer Experience User Testing Startups 144

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity. Strategy first, technology second.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Roman Pichler

JUNE 4, 2018

Embracing new technologies like machine learning, micro services, big data, and Internet of Things (IoT) is part of that change, as is the introduction of agile practices including cross-functional and self-organising teams, DevOps, Scrum, and Kanban.

Product Management 258

Product Management Product Manager Weak Development Team Management 258

svpg

MAY 2, 2016

Exactly a year ago I was invited to give a keynote at the Craft Conference in Budapest and I discussed the 10 biggest reasons why product teams fail. So it inspired me to think hard about the most important characteristics of very strong product teams, and I forced myself to pick what I consider the ten most important.

Research Software 149

Research Software Product Research Weak Development Team User Testing 149

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. Because there are so many ways a user might come to Dropbox – a shared file, collaborative folder, homepage, etc. –

Onboarding KPIs 196

Onboarding KPIs User Testing Customer Experience Weak Development Team 196

Product Innovation Educators

OCTOBER 23, 2023

How product managers can gamify their products, process, and career I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. ” In our competitive landscape, businesses constantly seek innovative ways to captivate users and empower their teams.

Weak Development Team 225

Weak Development Team Customer Experience Certifications Data Visualization 225

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. Ethical frameworks for product development. The Black Mirror Test. and at conferences across the US and Europe. Talk to us. Tweet at us!

Product Research 170

Product Research User Testing Testing Customer Experience 170

Mind the Product

OCTOBER 22, 2018

Mind the Product co-Founder and co-Author of Product Leadership Martin Eriksson opened the world’s largest conference for passionate product people. We work with developers, user researchers, data scientists and a host of other experts every day – so it’s only natural that we feel like the dumbest people in the room.

User Testing 176

User Testing Research Software Feedback Software Data Visualization 176

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Not only are there over 2 million apps in the Google Play Store , but also about 13% of business apps succeed (even less for consumer apps).

Research Software 65

Research Software User Testing Customer Experience Customer Feedback 65

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. A value proposition helps us to focus on users and to check that our product solves a real problem. As a product leader you must create a safe space for your team.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

Mind the Product

FEBRUARY 14, 2020

While we might think of all debt as bad, Janna says this isn’t the case. What’s not fine, Janna says, is when tech debt is accrued without intention; because this happens when there isn’t a shared understanding of how the product will be built, and tech debt usually arises outside the control of the tech team.

Weak Development Team 238

Weak Development Team Customer Experience User Testing Product Research 238

Mind the Product

MARCH 26, 2020

You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes. It’s not just about developing a feature, you also make sure that is robust enough, so it doesn’t cause a bad impression. You care about quality.

Engineering 194

Engineering Product Management Product Manager Research Software 194

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. They do not set the menu, cook the food or plate it up for customers. What are the experienced chefs doing, and how does the kitchen work as a team? Customer feedback ?—?what

Product Management 195

Product Management Product Manager Weak Development Team Management 195

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. A/B testing can often kill big, existing ideas because [it] expects results quickly – and you can’t get results quickly from big, important idea changes.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Intercom, Inc.

JUNE 13, 2018

In our industry there are dozens, if not hundreds of ways you can get in front of your customers or people you’d like to be your customers. Businesses have been giving prospects and customers “an experience to remember” for hundreds of years. But that misses a few important qualities that only live events can offer.

Events 205

Events Branding Customer Experience User Testing 205

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. We’ve used NPS to gather evaluation data for the conference for a seven years.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

The Product Coalition

JUNE 14, 2020

Prototypes and Minimum Viable Products (MVP) are a critical part of product development. Sure, you could dive right in, spend months developing an expensive product with all the bells and whistles. Not testing your ideas is a great way to fail fast. Not testing your ideas is a great way to fail fast.

User Testing 146

User Testing Feedback Software Customer Experience Data Visualization 146

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. With data science teams, however, there is a feeling that they know better?—?they

User Testing 158

User Testing Product Management Product Manager Data Visualization 158

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. Diving into customer research.

User Testing 138

User Testing Customer Experience Research Software Customer Feedback 138

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156