Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

The Product Coalition

JANUARY 26, 2022

A leadership story of Chris Bomgaars, founder of EveryPig. At the same time, consolidation faces a big problem: it gets hard to collect real-time data on health issues. Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports. Unfortunately, this venture wasn’t successful.

Reporting Tools 119

Reporting Tools Feedback Software Data Visualization Engineering 119

Bain Public

FEBRUARY 13, 2023

About CNY Biotech Accelerator Central New York Biotech Accelerator (CNYBAC) is an off-campus accelerator serving for-profit startup companies who are actively commercializing a biotech-related product or service. About Paul Ortchanian Paul Ortchanian is exceptionally knowledgeable and well-rounded in all aspects of product management.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Workshop Startups 52

Mind the Product

DECEMBER 3, 2019

Jimena Almendares has held senior product roles and leadership positions at Zynga and Meetup , and now runs the Global Expansion efforts for Intuit. How to observe patterns in data. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Dating apps.

Customer Experience 92

Customer Experience Data Visualization Product Research Entertainment 92

Modus Create

FEBRUARY 5, 2024

This is one of the core takeaways from our latest research, Investing in Digital Transformation and Product Development , featuring insights from 377 product development decision-makers in the US and UK. The data is consistent with my ongoing conversations with chief innovators across several industries.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Modus Create

JUNE 30, 2021

Towards the end of 2020, we made five predictions on digital transformation trends for 2021. These predictions spanned various areas of business: from marketing, engineering, and recruitment to company culture. Let’s reflect on our predictions and see if they have turned out to be accurate: 1.

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

The Product Coalition

MARCH 5, 2024

Challenging an emerging myth that Agile is dead, and providing insight on key principles & tactics to finding success with Agile-based product teams. Asking short questions about a specific practice in a snapshot survey can guide team leadership to the most valuable places to improve.

Agile 106

Agile Data Visualization Research Software Reporting Tools 106

The Product Coalition

MARCH 13, 2022

There were many dozens of operation people at all levels who were responsible for a gazillion of back-office processes and tools that built and maintained eBay’s product catalog. But we need to do it consciously, or else we will surely overuse the tools, methods, and skills that we are used to using. So far so good.

Feedback Software 154

Feedback Software Demo Data Visualization User Testing 154

Johanna Rothman

MARCH 30, 2021

The more we want stability, order, and predictability, as in the Control quadrant, the less likely we can say, “I don't know.” ” I like the consultant's answer, “It depends.” If you don't think you can choose from the options, seek out someone you trust and check your data. “Good question!

Leadership 112

Leadership Data Visualization Consulting Customer Experience 112

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If Pendo offers a platform of tools that allows product managers to make their products better —whether they are at the beginning of their product roadmap deciding what to build or want to validate the direction for how their product evolves.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

The Product Coalition

OCTOBER 7, 2019

The Service Blueprint is a key component of Bain Public’s product management process. A Service Blueprint is a compelling document that invites engagement by others. The elements of your service blueprint are your TouchPoints, Customer Journey, and the Technical feature ecosystem. The Technical Feature Ecosystem is a list.

Data Visualization 68

Data Visualization Feedback Software User Testing Customer Experience 68

The Product Coalition

MARCH 8, 2024

In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. Data becomes a strategic asset In the digital age, data is power. Use statistics to quantify the impact.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Mind the Product

JANUARY 14, 2020

If you care about what people think, then there’s no analytics package that can give you that answer… There are people who would argue that “Oh yes, we can tell if they are satisfied if they do 1, 2, and 3” It’s not true… the numbers will never tell you what people have in their minds. How to use data.

Product Research 179

Product Research Analytic Tools Customer Experience Research Software 179

The Product Manager Coach Blog

MAY 5, 2023

A mentor serves as a role model, offering insights and practical advice to help the mentee grow and develop professionally or personally. As a coach and consultant, I, too, deal with lots of clients. Coaches are almost always paid for their services instead of a mentor, who is often providing insights to their mentee for free.

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Data Visualization Customer Feedback Product Management Product Manager 52

The Product Bistro

JANUARY 3, 2017

Digital Transformation, it’s all the rage, and doing a simple Google search yields a plethora of hits, from training to consultants, to the big market research companies, all weighing in. Was it deep data analytics to help drive operational efficiencies? Was it generating more leads?

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Amplitude

JULY 11, 2019

If we’re being honest, it is very difficult to create a culture that values data. I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. Teams need to use data to make better decisions. Integrate Data into your Everyday Language.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We gathered all the insights you need to decide which agency is the best fit for your business. UI/UX design: This is our all-in-one service.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Product Innovation Educators

JANUARY 1, 2024

Insights for product managers on fostering innovation in corporate environments Today we are talking about how established organizations can innovate, resulting in new products and ventures. Our second book, Corporate Explorer Handbook , says that as management consultants and academics we don’t know all the answers.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Strategy 98

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. This may be working out how their solution utilizes more API-based services from legacy applications.

Research Software 292

Research Software Weak Development Team Feedback Software User Testing 292

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In Customer Success, operations leaders also play a pivotal role in driving efficiencies by combining technology and data. for senior leadership.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

Gainsight

SEPTEMBER 8, 2021

Software, reporting and analysis, enablement, and rock-solid processes and techniques will multiply the impact of a great sales rep or copywriter. Have they been hands-on with data and reporting before? Are they even in the top 50% of data and reporting professionals, though? The same is true for CSMs.

Reporting Tools 105

Reporting Tools Data Visualization Analytic Tools Marketing 105

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

The Product Coalition

FEBRUARY 5, 2021

In this article, we’ll take a look at what product leadership is really about, why coaching is the highest-impact tool that a product leader can have in their toolbox and how to get started using coaching yourself. And finally, Christina Buch-Petersen , Product Management Consultant (formerly Asos, Which?,

Data Visualization 142

Data Visualization Reporting Tools Embedded Analytics Feedback Software 142

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable. But if the community says we want a meetup on data, then you run a meetup on data.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Mironov Consulting

DECEMBER 5, 2023

We’re in the Silly Season: companies of all sizes are doing annual planning — intending to lock down 12 months of iron-clad commitments, non-negotiable delivery dates, major organizational changes, and accurate predictions of revenue.    Or clean training data or LLM tools.   Or clean training data or LLM tools.

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. So I have a strong sense of what product managers want. Swing a bigger stick.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. The reality is that we will need to evolve by finding ways to have a solid data set understanding.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

UX Planet

JANUARY 24, 2024

However, if you’re a budding student, someone at a startup, agency, consultancy, or simply someone who is not as confident in their career record, your portfolio becomes your beacon. This is your moment to experiment with new tools and techniques, creating work that makes seasoned designers ask, “Wow, how did they do that?”

UX 92

UX Data Visualization Feedback Software Customer Feedback 92

Userpilot

AUGUST 30, 2023

Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. If so, ranking could help.

Artificial Inteligence 176

Artificial Inteligence Data Visualization Product Research Reporting Tools 176

Bain Public

JUNE 4, 2020

As business advisors and executive coaches, we've worked with dozens of CEOs to help them build and grow their product leadership team as they scale their company. They often lack the tools to succeed in their jobs. What Is Product Management Consulting? What Do Successful Product Management Consulting Firms Have in Common?

Leadership 52

Leadership Analytic Tools Research Software Feedback Software 52

Gainsight

APRIL 14, 2022

Often, it’s about leadership. But time and again, we’ve seen that VPs of CS shouldn’t split their job between executive leadership and operations. The VP is the big-picture thinker and strategist; the CS ops lead is a master of programs, processes, and data. . Analytical thinking. How Do You Know You’re Ready?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Download your copy of the thought leadership paper now. The customer support landscape has changed for good.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

TechEmpower - Product Management

AUGUST 21, 2023

The explanation from software leadership is often unsatisfying or unclear. But at a minimum, any good review should include: Straightforward Analysis : A straightforward report that grades aspects of your technology, processes, and team. Let’s assume that you’ve already expressed your frustrations with technical leadership.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Johanna Rothman

AUGUST 12, 2021

As the organization changes (both products and tooling), people might not make those mistakes again. We have data that says performance reviews don't work. This is a part of the series of intermittent leadership tips. Instead of dealing with the actual mistake or mitigating the risk, the leaders create policies and procedures.

Leadership 130

Leadership Technical Review Agile Travel 130

Bain Public

OCTOBER 7, 2019

The Service Blueprint is a key component of Bain Public's product management process. A Service Blueprint is a compelling document that invites engagement by others.". The elements of your service blueprint are your Touch Points, Customer Journey, and the Technical feature ecosystem. The Technical Feature Ecosystem is a list.

Data Visualization 40

Data Visualization Feedback Software User Testing Customer Experience 40