Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JULY 9, 2021

Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. The Lean Product Playbook by Dan Olsen is a practical guide on implementing the Lean Product methodology based on years of Olsen’s consulting work. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Modus Create

MAY 12, 2022

In recent years, our consultants have helped several healthcare organizations shift their focus to preventive care and patient outcomes. Which tech stack do you choose and when? The focus was on an MVP that creates value for our users and the technologies that can support us in delivering the required outcomes. .

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Mind the Product

APRIL 27, 2017

Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. Prototypes can be more compelling during internal progress reviews, user feedback sessions, or meetings to gain executive support for new initiatives because they are much closer to the finished product than written descriptions. Choosing the Right Method.

Framework 113

Framework User Testing Research Software Feedback Software 113

Intercom, Inc.

JANUARY 14, 2021

I got my master’s in computer science back in Prague, then I ventured into the world of consulting and spent several years at Accenture. How to use technology to create something. I need to learn how to build a business and learn how to get others excited to join me, not just tinker with the technology.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mironov Consulting

MARCH 9, 2024

  (And we’ll be speaking the language of money , not technical processes.) First, some context-free examples to demonstrate the math: If this new feature is intended to drive upsell from our entry tier to a higher-priced tier.   Tests with first-time users show an average 8.5 hours to install.  

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

Sachin Rekhi

APRIL 12, 2020

Hamilton published this work in 2016 after a career of working with over 200 clients as a strategy consultant, including Netflix, Spotify, and Adobe. I wanted to share his central framework for those looking to develop their strategy chops. But I found the Netflix example to be a more interesting one. Scale economies.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

MARCH 5, 2024

However, successfully implementing agility into your company can provide 20%-30% financial gains according to research by McKinsey & Company, and increased parallel process and employee experiences have a direct causal impact on revenue by more than 50% according to Harvard Business Review. Technology development is cognitive work.

Agile 106

Agile Data Visualization Research Software Reporting Tools 106

Iteratively Blog

MARCH 15, 2020

It’s recorded bi-weekly where they feature in-depth analysis and a top-notch interview that highlights the people applying these technologies in real-life scenarios. ? With countless real-world examples, this book packs a punch. ? A large part of the reason is due to the fact that not everything is measurable. It’s uncommon.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Coalition

MARCH 23, 2022

I apply this lens to a startup that develops solutions in the health-tech market. Microsoft, for example, depends on manufacturers (Dell/HP) and retailers (Best buy) to sell its software. How do you, for example, address a support call at 2 AM in the night because the market requires a mission-critical response?

Startups 126

Startups Fractional CTO Technical Review Software Review 126

Userpilot

DECEMBER 18, 2022

But apart from new technologies, we saw also another big emerging trend: a greater emphasis on…simply creating more value for your users through continuous discovery and being more attuned to user feedback and needs. Book a free consultation to see how Userpilot could help you achieve a similar result!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. Made By Shape.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

The Product Coalition

JULY 23, 2023

It’s incredible how many times I have lived through this conversation throughout my career in organizations large and small as an employee and a consultant. The OKR (objectives and key results) framework is the best way to do this. Budgeting for output in the form of features instead of outcomes. and typically runs 10–20%.

Onboarding KPIs 129

Onboarding KPIs Product Research Finance Government 129

UX Planet

MARCH 7, 2024

This limitation affects not just the quality of design but also the efficiency and innovation of the team, leading to higher costs over time due to inefficiencies and the potential need for external consultations or interventions. This ensures that your design needs are met with the highest standards of excellence and innovation.

Feedback Software 52

Feedback Software Research Software Customer Experience Customer Feedback 52

Product Talk

SEPTEMBER 9, 2020

There were so many seniors to help us juniors learn how to be an employee and how to be a good consultant. I was a technical consultant back then, traveling to a lot of clients all over Europe. And since it was such a small company, we were quick to experiment and I could try a lot of frameworks and methodologies and tools.

Feedback Software 186

Feedback Software User Testing Product Research Research Software 186

Johanna Rothman

NOVEMBER 11, 2019

I have some example bios below for people with a couple of years of experience. As a consultant, she’s led hundreds of workshops, delivered talks and keynotes around the world, and dipped her toes into Pecha Kuchas. As for certifications, as I write this in 2019, the agile community has too many framework battles. Never do that.

Technical Review 60

Technical Review Software Review Workshop Certifications 60

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. Liam: What are some of your favorite examples of good customer experience or engagement?

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

UX Studio: Product Management

NOVEMBER 24, 2020

Design and consulting constitute roughly 5% of the total service portfolio. Due to the recent global restrictions, we have developed a framework for effective remote collaboration, enabling us to work with clients from various time zones. Here is how the company defines itself in terms of its services focus: Source: Goodfirms.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Modus Create

MAY 26, 2021

One example is the British Columbia Policy Framework for GitHub Document Naming Repos . This format consisted of sections to define the project name, project purpose, and the framework or language. An example of what this might look like would be: project1-restapi-python. For example PHP and JavaScript.

Naming 105

Naming Product Research User Testing Research Software 105

Product Talk

APRIL 8, 2020

The members of our team are Mina Kasherova , Senior Product Manager, Raya Raycheva , Senior User Researcher, Rosie Kipling , Insight Analyst, Fernando Leite , Senior UX Designer, and Giulio Ambrogi , Front-End Developer & Tech Lead. We’ve also recently expanded our product proposition to the US. Tweet This. It was quite an intense pace.

Product Research 266

Product Research User Testing Research Software Data Visualization 266

Mind the Product

APRIL 30, 2018

What makes the information Facebook collects on you different from the information Yelp gathers when you submit a review, or all the information Amazon has on each of its customers? I developed this framework through a wide number of interviews with individuals, consultations with privacy experts, and combing through secondary research.

User Testing 84

User Testing Technical Review Research Software Data Visualization 84

Userpilot

JUNE 17, 2022

MBOs and OKRs have been hailed by some of the biggest tech companies. Both of these frameworks are commonly used to monitor, manage, and assess results. Objectives and Key Results (OKRs) is a collaborative goal-setting framework that individuals and teams use to set ambitious goals with quantifiable key results.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

The Product Coalition

APRIL 22, 2021

On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all Here are examples of creative questions we ask. Within these 15 minutes, we coach people to follow the Circles framework ?—?as all pointing to a simple fact.

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Management 128

Modus Create

MAY 11, 2020

We’ll start with some prerequisites, and then jump into execution and implementation of frameworks. For people in tech, it’s just our daily environment, nothing too fancy, nothing too hard. Let’s take an example, innovation , one of the most buzzified words in business. The Novel Context. Is it hard? Is it impossible?

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

PMLesson's Ace the PM Interview

MAY 19, 2020

This is an opportunity to learn about how the company does product management, and may even include a trip to learn about the tech industry in various markets! First, a recruiter will review your resume. Why are you leaving consulting? A common question is: do I need to prepare for a technical round?

User Testing 98

User Testing Analytic Tools Product Management Product Manager 98

Dear Strategy

DECEMBER 21, 2020

Example: My vision is to live in a world without cancer. Example: I want to earn a PhD in Molecular Biology. Examples: I want to achieve my PhD from a specific school by a specific date. I want to contribute to at least 2 peer-reviewed research papers within 5 years. Examples: Year 1 – Get Accepted to School X.

KPI 52

KPI User Testing Technical Review Vision 52

Mironov Consulting

JUNE 27, 2019

They are drowning, with no time for the underlying research and analysis that drive good product outcomes (first-person problem validation, matching end user value to technical features, pricing/packaging, market economics, testable positioning, win/loss and competitive analysis, internal alignment. See Melissa Perri’s product kata ).

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Mind the Product

OCTOBER 24, 2019

Here’s a straightforward framework for collaborative decision making that is founded in transparency and trust. When product stakeholders aren’t consulted – or their input is obtained without asking about the reasoning behind their thinking – then you risk making unsustainable and poor decisions. Product Decisions.

Weak Development Team 85

Weak Development Team Customer Experience Workshop User Testing 85

UX Studio: Product Management

JANUARY 8, 2021

To manage the remote collaboration effectively, we have created a framework that enables us to always be in touch, deliver the work on time, and make prompt iterations. . Message us , and we will be in touch with you to arrange a consultation with our experts. Blue Label Labs. Appinventiv. Hedgehog lab.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Intercom, Inc.

JULY 29, 2021

We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. And because I’d sold bicycles to most of the tech companies in Dublin, I had some good contacts.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

JULY 26, 2021

In the beginning, software was expensive and purchase decisions were made by highly technical executives. There was a big focus on how the software would fit into the company’s existing tech stack. For example, analytics only become useful once you have a sufficient amount of data from using the product. This was the CIO Era.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Roman Pichler

SEPTEMBER 11, 2023

For example, the marketer must be able to create the right marketing strategy for the product. It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. This shows how important the role is.

Reporting Tools 341

Reporting Tools User Testing Customer Experience Product Research 341

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Gainsight

MARCH 29, 2019

especially, we tend not to give due credit to the incredible mathematical advances made by Islamic scholars during the medieval period, or even earlier in China—all of which (and many more!) Technology has enabled new ways of doing business. One company at the retreat presented a working framework. ” In the U.S.

Feedback Software 55

Feedback Software Technical Review User Testing Software Review 55

The Product Coalition

OCTOBER 14, 2019

OKR framework is a very likely answer to all of those questions. Lesson 1: Don’t define OKRs without teams input It now sounds very stupid, but after 1 month into the cycle, we realized that most of the teams needed tech and product help to achieve their objectives. How do you align the teams? How do you structure common goals?

Reporting Tools 60

Reporting Tools Data Visualization Technical Review User Testing 60

PMLesson's Ace the PM Interview

MAY 19, 2020

This is an opportunity to learn about how the company does product management, and may even include a trip to learn about the tech industry in various markets! First, a recruiter will review your resume. Why are you leaving consulting? A common question is: do I need to prepare for a technical round?

User Testing 52

User Testing Analytic Tools Product Management Product Manager 52

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Many of the resources we have here at Exponent are dedicated to nailing your tech interviews so you can ultimately receive an offer. You should be sure to do the following in your first 90 days as a PM: Review all the documentation for your product. New product managers also should set an example through their actions.

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52