Product Management University

MARCH 14, 2017

Without a portfolio strategist, the injury you’re most likely to sustain is an overabundance of disjointed one-off development projects to satisfy the next big sales opportunity or unhappy customer. The Body Part: Product Development. Don’t injure your team before they even take the field.

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The Product Coalition

AUGUST 27, 2018

Agile vs. Being Agile Agile became popular shortly after ‘The Agile Software Development Manifesto ’ was published in 2001. Organizations began looking to consultants to help them become more agile, and an entire Agile industry was born. This is why one-size-fits-all Agile solutions are a bad idea.

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Agile Weak Development Team Software Developers Software Development 104

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. Here’s a straightforward framework for collaborative decision making that is founded in transparency and trust. You may also reduce trust in your team. A culture of trust develops. Product Decisions.

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Weak Development Team Customer Experience Workshop User Testing 83

PMLesson's Ace the PM Interview

FEBRUARY 18, 2019

They also need sufficient technical knowledge for the product they are building and, generally, should be at least familiar with Lean methodology and Agile development. Some roles require an MBA or relevant business/consulting experience. Some roles require an MBA or relevant business/consulting experience.

Product Research 40

Product Research User Testing Weak Development Team Product Management 40

PMLesson's Ace the PM Interview

FEBRUARY 18, 2019

They also need sufficient technical knowledge for the product they are building and, generally, should be at least familiar with Lean methodology and Agile development. Some roles require an MBA or relevant business/consulting experience. Some roles require an MBA or relevant business/consulting experience.

Product Research 40

Product Research User Testing Weak Development Team Product Management 40

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. Samuel Hulick: I actually started as a full stack developer. Value Paths: a framework for sustainable growth.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? For Linda, it all comes down to your approach to customer success.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Mind the Product

JANUARY 7, 2020

For four years, every six months during Obama’s second term, I brought a team to the White House to teach startup-type thinking to Obama’s administration.”. Janice is also a consultant to large corporations. Her consulting can turn into heavyweight projects, she says. “I It’s a big meaty project.”.

Customer Experience 109

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PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Community managers, sales teams, marketing managers, and more could provide much insight into a product's users. Without this first-hand knowledge and understanding of your product, you won't be able to develop or improve your product as much as possible. Spend time getting to know people from all sorts of teams.

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User Testing Onboarding KPIs User Friction Weak Development Team 52

Amplitude

NOVEMBER 16, 2018

ustwo pushed the traditional boundaries of the consultancy model, evolving beyond the paid for time agency model to build our own products such as Monument Valley, and pursuing venture-based ”ustwo pushed the traditional boundaries of the consultancy model, evolving beyond the paid for time agency model to build our own products.”

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Weak Development Team Data Visualization Consulting Startups 65

Mironov Consulting

JUNE 27, 2019

Defining my label carefully, a “product leader” is someone who manages a team of product managers. There may also be some designers or a few developers reporting into such roles, but I’m focused away from CTO and VP Engineering roles where the majority of staff are developers. . What does your team and company need?

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. Do they indicate any issues with their current approach?

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Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

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Feedback Software Marketing User Testing Finance 162

The Product Coalition

JANUARY 7, 2019

Like many teams I measured my productivity by output (number of tasks completed) rather than by outcomes (goals accomplished, impact achieved). Today I help companies address such challenges by using the GIST planning framework. At the end of the article you’ll find also an Airtable template that I use to manage the system.

Research Software 72

Research Software Banking User Testing Workshop 72

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space. What can be cut first?

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Userpilot

JANUARY 14, 2024

In particular, we look at: What the product manager’s role involves Their main responsibilities Common product management positions Tips on how to advance your PM career Let’s dive in. TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process.

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Data Visualization Analytic Tools Research Software Feedback Software 94

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

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Product Research Data Visualization Customer Feedback Weak Development Team 192

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

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Weak Development Team Reporting Tools Research Software Feedback Software 129

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

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Userpilot

JUNE 10, 2022

Maybe poor reviews will make it more difficult to attract new customers. Some estimates say that poor-quality software cost businesses $2.08 This is great because the team that introduces a bug is usually best positioned to find its cure — everyone else would have to familiarize themselves with the code first, wasting precious time.

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Research Software Feedback Software Product Research Weak Development Team 52

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. They include: Close.io

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Customer Experience Customer Feedback User Testing Weak Development Team 165

UX Studio: Product Management

NOVEMBER 8, 2021

He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. Our dedicated UX teams have successfully handled over 250 collaborations with clients from different industries worldwide. Apart from helping clients with product design, we also develop digital products in-house.

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Research Software User Testing Technical Review Product Research 77

The Product Coalition

NOVEMBER 7, 2019

The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. When setting up a new team, the person responsible for the technical implementation?—?the Working with a Software Vendor Outsourcing to a vendor means hiring a team for a specific task.

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Technical Review Feedback Software Fractional CTO Weak Development Team 60

PMLesson's Ace the PM Interview

JUNE 8, 2020

Tim has worked for HP, Apple, Sybase, Siebel, Oracle, and Citrix before starting his own consulting company. Tim has recruited, mentored, and managed product managers in each of these positions, so you could say he knows a thing or two about interviewing for product managers. Weaknesses: This is usually the hardest section to fill out.

Research Software 80

Research Software Strategy Product Strategy User Testing 80

PMLesson's Ace the PM Interview

APRIL 4, 2022

It's common practice for companies to use recruiters (either contractors or in-house) to help them keep up with industry trends and find qualified software developers. Building positive relationships with knowledgeable and well-connected tech recruiters can benefit your career for years to come.

Software Engineering 52

Software Engineering Reporting Tools Engineering Weak Development Team 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

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Data Visualization Research Software Reporting Tools Analytic Tools 78

Intercom, Inc.

APRIL 26, 2018

I hosted Nir on our podcast to learn how to create healthy habits, how to avoid bad ones, what questions thoughtful product designers should be asking themselves, and much more. Here are five quick takeaways: We have good habits and bad habits , which are very different from addictions. For me, that was a bad habit.

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User Testing Research Software Product Research Weak Development Team 223

Hutwork

MARCH 19, 2018

The best books available can help you learn more about product management, collaboration, habits, remote teams, different methodologies, and more. Agile Change Management: A Practical Framework for Successful Change Planning and Implementation. Melanie Franklin is a change management consultant and trainer. By Melanie Franklin.

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Books Research Software Feedback Software Weak Development Team 67

Business of Software Conference

JUNE 27, 2019

There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them.

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Weak Development Team Reporting Tools Research Software Feedback Software 58

Department of Product

MARCH 28, 2022

Which means at some point, every product must reassess its position in the market – and the strategic decisions that underpin it – to decide whether to evolve and adapt to new emerging market trends, or to ignore them. In a product development context, and particularly with reference to technologies, this can be problematic.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product Coalition

FEBRUARY 8, 2020

Hence, if you recognize some anti-patterns in your daily work, why don’t you ask the rest of the Scrum Team for support? The Role of the Product Owner According to the Scrum Guide “The Product Owner is responsible for maximizing the value of the product resulting from work of the Development Team.” Source : Scrum Guide 2017.

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Weak Development Team User Testing Product Research Technical Review 78

Mironov Consulting

MARCH 6, 2019

I often find myself siding with old-school agilists who believe that teams (and their product managers) must continually experiment their way to good processes and collaboration, rather than “best practices” folks who believe there’s a fundamentally right way to do things. I take the position that categorical imperatives are always wrong.

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Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. They will say we need to move to consultancy selling – someone came to me the other day and said I need to move to a mindset conditioning model and I said good luck with that, cause I had no idea what that is and I’m not sure I actually want to.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

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User Testing Data Visualization Customer Experience Weak Development Team 170

UX Studio

SEPTEMBER 20, 2023

Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding. I am in Prague this week, so I am really lucky to work with a team of designers here. I felt that line kind of made s ense to me and I could relate to that.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Roadmunk

APRIL 3, 2018

As a product consultant and founder of a product school, Melissa has trained over 2,000 PMs across her career. Latif: One of the things I really love is the positioning of this course, which is, how to think like a product manager. Agile development processes are more about how you work together.

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Research Software Feedback Software User Testing Product Management 89