Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. How would she provide the right technical direction for the company?

Engineering 204

Engineering Software Review Technical Review User Testing 204

The Product Coalition

JANUARY 26, 2022

Table of Contents The Story Begins in Iowa ; Joining the Family Business ; Creating the Solution ; Making the Product ; Technical Challenges ; Moving To the Market ; Founder Tips ; Conclusion. Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports.

Reporting Tools 119

Reporting Tools Feedback Software Data Visualization Engineering 119

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. Plot summary.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Mind the Product

SEPTEMBER 7, 2018

Ethics: The discipline of dealing with what is good or bad and with moral duty and obligation Miriam-Webster Dictionary. the professional realm, groups have been crafting their own ethical codes since the 5th century. the professional realm, groups have been crafting their own ethical codes since the 5th century.

Software Review 130

Software Review Technical Review Development Team Review Weak Development Team 130

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Others celebrated birthdays and had weddings via Facebook and Zoom. District Judge Robert Scola Jr.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 185

Feedback Software User Testing Product Research Research Software 185

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . As a client, you invest your time, energy, and limited resources into your digital product development.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

ProductPlan

JUNE 11, 2019

While this can occasionally be blamed on poor execution, it is often simply a result of poor goal setting. But why do product teams have such a hard time creating the right goals to achieve our objectives? No matter how smart you are, how much experience you have, and how much subject matter expertise your team possesses.

Roadmap 79

Roadmap Weak Development Team User Testing Product Research 79

Mixpanel

DECEMBER 7, 2021

Good product teams know their users inside and out. They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts. Does this mean every product team should be packed with data science degrees? Asking developers to pull data isn’t an efficient use of their time.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Product Research 105

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. It’s much more about group discussions, group projects. Well, at the beginning of 2020, no one had the playbook for that.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Mind the Product

JULY 23, 2019

Look for the people that are mentoring an intern, running a meeting, or organizing an initiative for the team. Do you care more about the outcome that a group of people can arrive at, or the specific role you will play in getting to the result? If the manager is the best at everything then they don’t have a very strong team.

Leadership 96

Leadership Weak Development Team Consulting Technical Review 96

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio

MARCH 1, 2024

We formulated a dedicated team consisting of three researchers and three designers. While some team members immersed themselves in articles and courses, others extensively tested AI tools within the given timeframe. Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Mironov Consulting

JUNE 27, 2019

Defining my label carefully, a “product leader” is someone who manages a team of product managers. That maps to titles like Director of Product Management, Group Product Manager, VP of Products, or Chief Product Officer. 1] Designing, Building, and Nurturing a Product Team. How do we divide the work across the product team?

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. Strategic decisions provide direction and focus for your product, guide product development action, and ensure alignment within your product ecosystem. You may also reduce trust in your team. A culture of trust develops.

Weak Development Team 84

Weak Development Team Customer Experience Workshop User Testing 84

Mind the Product

JANUARY 21, 2020

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. Joe coaches and mentors product teams, supporting them to make good decisions and good user-centred design choices. I might do a review of the product itself, to understand what’s happening.

Banking 114

Banking Weak Development Team Workshop Customer Experience 114

Mironov Consulting

DECEMBER 31, 2017

These discussions often get very technical or theoretical: treating roadmapping as a purely intellectual exercise, where our secret ambition is for the world to admire our brilliant algorithms and decision criteria. (I Each functional group has its own product priorities, so each wants a different roadmap. More here.)

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. He’s been conditioned to not bother the data team.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Many of the resources we have here at Exponent are dedicated to nailing your tech interviews so you can ultimately receive an offer. How to Schedule Customer Discovery Meetings Talking to customers doesn't necessarily mean inviting them to the office for a focus group. Spend time getting to know people from all sorts of teams.

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . As a design studio that often works with international companies, we’ve developed a remote collaboration process that lets us work effectively with our clients.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

The Product Coalition

MARCH 15, 2020

In product development, necessary actions and emergent information is rarely obvious or clear, which is why we need inductive reasoning. Do this often to reorient teams where and when necessary. Only product teams should get objectives (not individual managers across functions).

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Slack Groups for Product Managers. Slack Groups for Product Managers. The Mind the Product Slack group hosts over 30,000 members.

Books 80

Books Blog Feedback Software User Testing 80

Mironov Consulting

JULY 5, 2016

I call this the Do It Yourself Illusion : the idea that broadly available commercial products don’t give us exactly what we want, but our internal team can whip up just the right thing. None were essential to their core businesses, but each group convinced itself that its needs were special enough to warrant an in-house project.

Software Review 78

Software Review User Testing Weak Development Team Customer Experience 78

Mironov Consulting

NOVEMBER 18, 2018

Not everyone on our teams expresses themselves clearly.). Maybe this is about a member of the team who’s been passed over for a promotion. A more honest (and productive) opening for the employee could be “I’m bored with what I’m doing” or “My team doesn’t listen to me” or “I thought I got the be the CEO of my product.”.

Weak Development Team 78

Weak Development Team Construction User Testing Customer Feedback 78

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or That slashes the work to <600 hours/week/product manager.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. Think about the impact that racism has already had in tech.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Word of mouth in customer development calls.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Department of Product

MARCH 28, 2022

The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of? In each of these scenarios, some companies will quickly adapt to new trends and reconfigure their product offering to stay relevant. Others will fail.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Alchemer Mobile

MARCH 18, 2021

Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. Almost all apps experienced significant change in their DAU due to COVID-19. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said   What BigCorp demands, BigCorp gets.  Hitting

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet  Project teams that ship v1.0  Yet somehow we don’t see this waste, or mis-attribute it to engineering process problems.

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Apart from providing an in-depth overview of the Sacramento web design group, we’ve collected a few frequently asked questions clients ask while looking for a design partner. There are dozens of web design firms in Sacramento.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One On either side, it’s easy to assume bad intent or have this get personal.  Almost

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each  Each group does something irreplaceable. Let’s overstate the two groups’ viewpoints.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133