Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

MARCH 8, 2024

Think of digital transformation strategies as your roadmap to success in the digital age. They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Product Talk

JANUARY 13, 2021

And just like I encourage trios to share their discovery context before they share their roadmaps and backlogs, I’ll do the same here, before I talk about my plans for the year ahead. When I first started my consulting practice, I had this goal in mind, but I had no idea how I would reach it. Product Talk’s Desired Outcome.

Books 150

Books Product Research Roadmap Feedback Software 150

Roman Pichler

APRIL 19, 2017

Challenging situations are great opportunities to grow as a human being and by doing so, you increase your leadership power. Nothing beats meeting real users. Do regular research, attend trade shows and conferences, and consult journals, magazines, and user forums, for example. Trust me.”. But that’s not all.

Leadership 165

Leadership Weak Development Team User Testing Product Research 165

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Let’s dive in!

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

Mind the Product

SEPTEMBER 5, 2018

so my investor said that I need a product manager to do our product roadmap?”. When I worked as a product management consultant clients would often talk about “needing a product roadmap ASAP”. In reality, asking for a product roadmap was shorthand for “please help me with my strategy”.

Roadmap 136

Roadmap Research Software Technical Review User Testing 136

Bain Public

MARCH 14, 2020

At Bain Public , we help build roadmaps and innovative products for early-stage companies. As a product management consultant, he acts as a coach and a mentor to his clients, providing them with frameworks that guide them toward making the best product decisions. If the answer is yes, you’re in the right place. How, you ask?

Consulting 52

Consulting User Testing Product Management Product Manager 52

The Product Bistro

JANUARY 3, 2017

Digital Transformation, it’s all the rage, and doing a simple Google search yields a plethora of hits, from training to consultants, to the big market research companies, all weighing in. But with this ease of spinning up for a new customer comes a pretty significant risk. But it does increase the likelihood of churn.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Mironov Consulting

JUNE 25, 2023

 Last week, though, in my product leadership workshop , we had an extended discussion about the core people-and-organizational obligations we have toward those who work for us. (If Product fit will probably be catastrophic.  This People come in all shapes, sizes, styles, and talents – that mostly fit other roles.

Weak Development Team 126

Weak Development Team User Testing Customer Feedback Customer Experience 126

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews? How hard could that be?”)

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. Internalize Uber’s strategy and blend it with your customers’ needs.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Bain Public

SEPTEMBER 20, 2022

The focus on profitability really fortifies the importance of collaborative decision-making between product managers and the leadership team. As the legendary statistician and management consultant, W. Some examples can include having a 15% conversion rate or having 40% of users return 3 times in one week. Final Thoughts.

Roadmap 52

Roadmap User Testing Product Research Document 52

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. So I have a strong sense of what product managers want. Swing a bigger stick.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

The Product Coalition

JULY 22, 2021

that’s not me, I always talk to leadership about my plans and their buy-in is crucial to anything I do as a product manager. Leadership are the ones who can make or break your initiatives internally, they have power. And so we inform them, consult them, involve them. The ones who talk to customers for hours a day.

User Testing 158

User Testing Roadmap Messaging Leadership 158

Bain Public

JUNE 4, 2020

As business advisors and executive coaches, we've worked with dozens of CEOs to help them build and grow their product leadership team as they scale their company. Getting external support, such as product management consulting, can help establish the product leadership team responsible for nurturing and guiding the product team.

Leadership 52

Leadership Analytic Tools Research Software Feedback Software 52

ProductPlan

JANUARY 17, 2023

Successful products solve customer problems. The key to product success, then, is simply to understand those problems, and the obvious way to do that is to talk to customers, right? There are all kinds of ways to make mistakes when seeking input from customers: You can talk to the wrong ones. You can talk to too few.

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

Userpilot

MARCH 8, 2022

Melissa Perri – Speaker, consultant, and teacher in Product Management. She’s currently a consultant, speaker, and teacher in product management. The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

TechEmpower - Product Management

AUGUST 21, 2023

The explanation from software leadership is often unsatisfying or unclear. Your tech team is suggesting a costly, time-consuming overhaul. Findings Sessions : A review meeting to decode findings, gauge their business implications, and chalk out a roadmap for the future. What does a business leader do in this situation?

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. On-premise software management tends to involve more client-specific customization because each client installs their own version of the software.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

JULY 16, 2023

My personal passion is to bring back this very important dimension into product management and leadership. Product Leadership Is a Business Role I make a distinction between product management and product leadership. Product management is the name of the profession and also a description of what some levels do.

Strategy 138

Strategy Product Management Product Manager Management 138

Bain Public

FEBRUARY 3, 2022

Their investment tool helps customers grow and manage funds effortlessly. His job is to not only create and maintain a product roadmap according to the business ROI, but also lead the quarterly roadmap prioritization and help with development and go to market efforts. Talent Acquisition at Bain Public.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

The Product Coalition

MARCH 5, 2024

However, successfully implementing agility into your company can provide 20%-30% financial gains according to research by McKinsey & Company, and increased parallel process and employee experiences have a direct causal impact on revenue by more than 50% according to Harvard Business Review. People are by far the messiest variable.

Agile 106

Agile Data Visualization Research Software Reporting Tools 106

Bain Public

APRIL 28, 2020

Faced with breakneck business and product growth, roadmap decisions need to be non-bureaucratic, yet remain collaborative at the same time. Market sensing is a research technique involving the collection of qualitative data through interviews, focus groups and questionnaires to help understand the external market.

User Testing 52

User Testing Marketing Customer Feedback Product Research 52

Bain Public

JANUARY 21, 2020

By partnering with Notman House, we set a lofty goal to undertake pro bono advisory work, bringing the ideas of product leadership, product strategy and product development processes to resident startups. We care about user problems and how products fit into their lives. It must fulfill a need or solve a problem users have.

User Testing 52

User Testing Feedback Software Startups Customer Experience 52

The Product Coalition

DECEMBER 11, 2023

So they do all sorts of validations and deep analysis processes: market research, business plan, competitive analysis, and so on. If they do it well they are able to raise money, build the product, and the first customers are coming in. There is so much work to do, you don’t even have time to create a roadmap. And guess what?

Startups 78

Startups User Testing Customer Experience Roadmap 78

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Mind the Product

FEBRUARY 20, 2019

2019 promises to continue our run of amazing conferences, with a pre-conference Leadership Forum, even more workshops, more networking events around the conference, and more fun than ever before. He has a storied career across enterprise and consumer products, and has been a product manager since the pre-internet era in the early 90s.

Research Software 99

Research Software Analytic Tools User Testing Artificial Inteligence 99

Bain Public

JUNE 19, 2019

(Montreal, Canada) - Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public, will be giving a 120 minute workshop at Agile Testing Days in Potsdam, Germany. Agile Testing Days is an annual European conference for and by international professionals involved in the agile world. Date: Thursday, Nov 7th.

User Testing 40

User Testing Workshop Product Research Agile 40

Mind the Product

JUNE 13, 2018

In 2017, she and her team launched a family of consumer hardware products ranging from smartphones to smart speakers, earning 26 different design awards. Ivy has also been a contributing author to numerous books, including The Change Champion’s Field Guide and Best Practices in Leadership Development and Organizational Change.

User Testing 89

User Testing Data Visualization Workshop Product Research 89

Product Talk

SEPTEMBER 9, 2020

And then I just followed down this rabbit hole of how I could do more of the talking, more of the concept work, inventing more on behalf of the user. I decided to join SAP , which was great, but there was a lot of user pain to observe. I was a technical consultant back then, traveling to a lot of clients all over Europe.

Feedback Software 185

Feedback Software User Testing Product Research Research Software 185

Mind the Product

MAY 29, 2018

Mind the Product returns to Davies Symphony Hall in San Francisco on July 16-17 and promises to be one of our best product conferences yet, with a leadership forum, more workshops, more networking events around the conference, and more fun than ever before. At Benchmark, Sarah invests in consumer businesses and the consumerization of IT.

Technical Cofounder 77

Technical Cofounder Fractional CTO CTO Coach User Testing 77

The Product Coalition

DECEMBER 8, 2018

Your roadmap is one of the most important things you’ll produce as a SaaS company. Who will you share the roadmap with: Just employees, or customers too? And then there’s perhaps the biggest question of all: “How do we decide what makes it on to our roadmap?” And your roadmap should change with them.

Feedback Software 61

Feedback Software Research Software B2B Roadmap 61

Roman Pichler

JULY 11, 2016

But let the ScrumMaster or coach tackle people, process, and organisational issues; let the development team figure out what needs to be done to implement the user stories and other product backlog items. Provide constructive feedback and share your concerns. Be aware that collaboration requires leadership. Be honest and open.

Weak Development Team 152

Weak Development Team Development Research Software Feedback Software 152