The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error. A product feedback loop keeps software teams close to their customers.

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Product Research Feedback Loop Feedback Software User Testing 412

Mironov Consulting

OCTOBER 19, 2022

But there are some engineering team configurations that I see as problematic.  So 1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This

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Weak Development Team Software Review Systems Review Technical Review 129

The Product Guy

JANUARY 8, 2019

Similar stories have inspired new product and business development frameworks , thousands of articles, and numerous books. Companies simply ship too many poor products and features. Agile is sometimes seen as a panacea to all product development problems. Enter Lean Customer Development. The So-Lala Product epidemic.

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Product Research Customer Experience Weak Development Team Agile 354

The Product Guy

AUGUST 10, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. A software product could overemphasize a feature that its own team just wanted to build. According to Jeff Gothelf , Lean Startup emphasizes making assumptions about your target market, testing them with rapid prototypes, and iterating based on customer feedback.

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User Testing Customer Experience Research Software Customer Feedback 296

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

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Engineering Weak Development Team Customer Experience User Testing 213

The Product Coalition

JULY 28, 2020

Users can bounce because of multiple reasons such as poor design or poor content and/or product messaging. The 5 seconds test and the first-click test are common qualitative testing techniques to start investigating the issues with your bounce rate. You can easily create and run those tests using the UsabilityHub.

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User Testing Product Research Product Marketing Testing 147

Mind the Product

FEBRUARY 14, 2020

” Janna still finds she asks, and is asked about, the same thing whether she’s consulting, training, mentoring, or as a CEO. While we might think of all debt as bad, Janna says this isn’t the case. Janna recommends usability tests to cull your design debt. Get team members to perform a series of tasks on each.

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Weak Development Team Customer Experience User Testing Product Research 238

Mind the Product

MARCH 24, 2020

These are situations that are fraught with the possibility for unintended consequences – something Roisi Proven covered in her great episode (and talk) about the Black Mirror Test. Ethical frameworks for product development. The Black Mirror Test. Listen if you’d like to learn more about. Talk to us. Tweet at us!

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Product Research User Testing Testing Customer Experience 170

Product Talk

JUNE 5, 2024

Product trios are cross-functional product teams who are responsible for both deciding what to build and then building it. What about the other people on the team who aren’t part of the product trio? How can product trios adapt to remote work and distributed teams? Do product teams really work this way?

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Product Research User Testing Research Software Customer Experience 319

Product Management University

JUNE 3, 2024

Here’s a look at the good, the bad and the ugly when it comes to product management outcomes. THE GOOD When it comes to getting your product management and product development teams focused, nothing beats well-defined outcomes that are clear, concise and measurable. But not all outcomes are created equal.

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Weak Development Team Product Management Product Manager User Testing 130

Mind the Product

APRIL 10, 2020

In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. He’s now a consultant, speaker and writer. Negative – where launches are so bad they get rolled back. Steps, that develop the ideas and test them. Three Types of Launch.

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Framework Weak Development Team Customer Experience User Testing 223

Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Additionally, keep an eye on market developments, new trends and technologies, and the competition. Nothing beats meeting real users.

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Leadership Weak Development Team Product Research User Testing 185

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Mironov Consulting

NOVEMBER 10, 2016

While sales teams stereotypically rally around contests, talk sports and drink coffee (which is for closers)… development teams may sit silently side-by-side-side most of the day engaging in multiple Slack conversations, taking breaks for air hockey or exchanging giphys , and critiquing each other’s code indents.

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Weak Development Team Development Technical Review Outbound 96

Mind the Product

OCTOBER 27, 2016

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.

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Product Innovation Educators

SEPTEMBER 25, 2023

That was a problem we ran into in the development. We had to develop into the UX a way to let people know the floss is over and they should stop. We showed her diagrams and prototypes, and she guided us on a long journey of testing and iteration. You don’t want to cut your gums and cause problems in your mouth.

User Testing 319

User Testing Product Research Customer Experience Customer Feedback 319

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

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Weak Development Team Customer Experience User Testing Customer Feedback 171

Johanna Rothman

NOVEMBER 30, 2020

Steve, a software development manager, thought John was a “10x” developer. Was I willing to support and coach the other people in Steve's group to all become “10x” developers? Was I willing to support and coach the other people in Steve's group to all become “10x” developers?

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Weak Development Team Feedback Software Development Product Research 130

The Product Coalition

MAY 26, 2021

AI technology in education develops your learning method properly. Artificial intelligence-based education apps are fulfilling an essential role in developing the process of education and preparation methods. We have previously explained how automating organizational businesses can lower down the activity of the office team.

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Artificial Inteligence Education Reporting Tools Feedback Software 200

Productside

OCTOBER 8, 2024

Overview Charles River Laboratories aimed to enhance its product management practices and foster better team alignment. Background Charles River Laboratories is a global leader in providing essential products and services in drug discovery, development, and manufacturing.

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Product Research Weak Development Team User Testing Research Software 156

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. They equate “white” with “good” and “black” with “bad.”. This was going to be a team effort.

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Technical Review Software Review Systems Review Customer Experience 289

The Product Guy

SEPTEMBER 12, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. You might be testing a new feature with a subset of your users, as Facebook frequently does in their experiments. In other words, consider new features to be a bad idea until your organization has researched the need for them and validated that the users will need them.

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Research Software User Testing Analytic Tools Product Research 273

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

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Weak Development Team Research Software Reporting Tools Development 134

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

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Artificial Inteligence Research Software Product Research User Testing 235

Mironov Consulting

JUNE 25, 2023

Many of my discussions with product leaders (CPOs, VPs and others who manage teams of product folks) are about the substance of product management: portfolios, competing stakeholders, pricing & packaging, tarot cards as a revenue forecasting model.  Last A competitor announces ChatGPT-based retirement investment advice.  

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Weak Development Team User Testing Customer Feedback Customer Experience 126

Mind the Product

JANUARY 21, 2019

As product managers our job description is pretty simple: to make all of our software development projects succeed. In fact, I would go so far as to say any failures or successes of the team are failures or successes of product management. Without defining success, it is quite likely the team may work towards different objectives.

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User Testing Research Software Feedback Software Product Management 189

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. A/B testing can often kill big, existing ideas because [it] expects results quickly – and you can’t get results quickly from big, important idea changes.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Neither did the team. In this case, the project team had no automated tests. The team called the product people “product owners.” These product people executed manual tests. Neither did the developers.

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Product Research Feedback Loop User Testing Software Review 108

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

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User Testing Weak Development Team Customer Experience Customer Feedback 201

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

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Weak Development Team Product Research User Testing Customer Experience 145

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

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Data Visualization Analytic Tools Research Software Product Research 337

Mind the Product

MARCH 14, 2017

As a consultancy Cooper leads initiatives in content creation, business development, and creative leadership. The question instead is what is the difference in the ROI of Bad or Ignorant Design vs Good Design. Bad design, states Nate, is pure opportunity cost, customer engagement, adoption. Informed v.s. Ignorant Design.

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Weak Development Team Customer Experience User Testing Leadership 149

Intercom, Inc.

APRIL 20, 2018

It was a well-oiled machine with battle-tested and often updated procedures. Processes have to serve the development of the product. No separate QA team. In this sort of environment, the processes have to serve the development of the product, rather than the product developing out of predetermined processes.

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Engineering Weak Development Team Agile Consulting 212

The Product Coalition

OCTOBER 13, 2022

Learn who to listen to: “The Mum test” (Rob Fitzpatrick) This book will teach you that they’re some people you should never listen to, like your mum. Poor questions yield little value. ?? Competitive analysis: “Blue ocean” (Kim, Mauborgne) Don’t get stuck into consulting matrixes. For that you can start your community.

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Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

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Weak Development Team User Testing Technical Advisors Product Research 141

Userpilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

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Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Gina: Yeah, I was a consultant, but the role wasn’t really called PR. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team?

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Customer Experience User Testing Customer Feedback Analytic Tools 223