UX Planet

JANUARY 22, 2025

Combined, these tools amplify the brands reach while reinforcing its core message across digital ecosystems. The user journey-from the first login screen to the advanced investment dashboard-must reflect the institutions identity. A modern digital financial brand isnt just about colors, logos and fonts.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. Messenger-based support allows you to do this effortlessly, because each message is searchable, scannable, and taggable. Look for something with customizable, visual dashboards that allow you to create custom reports.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MAY 6, 2025

Now, you can track how users interact with your app across platforms, understand their behavior in context, and respond with in-app experiences, all from the same dashboard. Beyond mobile and web analytics, Userpilot also helps you engage users directly with personalized in-app messaging.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Reporting Tools 71

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. These spaces are built around shared interests, which means your message lands with a more receptive audience. Userpilot for in-app communication and push notifications Engage users with personalized messaging via Userpilot.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Intercom, Inc.

MARCH 10, 2020

Of course, we like the Intercom Inbox the most, but a shared inbox should be a non-negotiable feature in any modern support software. We send automated outbound messages based on actions that the user has taken (or not). Frequent postings of our metrics dashboard on Slack to replicate our real-time metrics monitor at the office.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

The Product Coalition

DECEMBER 23, 2021

Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay. To achieve this, among other things, it’s important to provide clear and transparent hints indicating the procedure for executing financial operations, the course of action in case of any occurring errors, and more.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Productside

MARCH 18, 2025

Productside | Product Management Courses & Training Product PickEm 2025: The Ultimate Startup Showdown The biggest showdown in product management is BACK and this time, its all about the most promising startups. Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Four categories.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Intercom, Inc.

MARCH 31, 2021

Twitter and Facebook apps automatically pull your direct messages into the Inbox. Of course, speed is just one part of a great customer experience equation. Support metrics on their own are just numbers on a dashboard. 5 principles for an empathetic, human response. Median first response rate. Median time to close rate.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer. Alternatives: SalesLoft. Not to worry.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Folding Burritos

FEBRUARY 22, 2016

I think a data visualization dashboard would be great as a first screen in the back-office.”. Of course, that would be a major undertaking, and there are apps that do that much better. The original request was to ‘add a data visualization dashboard as a first screen on the product’. Let’s have a look at a couple more examples.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

MARCH 5, 2025

You can use this platform to create customer segments, personalize onboarding flows, deliver targeted in-app messages, collect direct customer feedback , and track in-app analytics to make iterative changes. Analytics dashboard in Userpilot. Dashboard widgets: This feature is a vital part of Pendos analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

AUGUST 13, 2020

It not only scours inbound conversations for duplicates but examines replies to outbound messages as well. And of course you can use conversation data in Intercom reports to make analyzing product trends and patterns all the more easier. Finally, new metrics and views have made Intercom reporting much more robust and comprehensive.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

The Product Coalition

JULY 13, 2021

Horses for Courses A different notification layout for each content type in the app can work wonders. Configuring a flag from the push notification dashboard is pretty simple. WhatsApp uses it for displaying messages and provides an option to reply as well. This, in turn, would increase the CTR and so the KPIs.

Customer Experience 158

Customer Experience User Testing Advertising Naming 158

The Product Coalition

JUNE 28, 2020

Endowed Progress with ‘My Stats’ As part of the user’s Profile section in the App, one gets to see a dashboard of statistics with prominence given to the current continuous streak. Buddy board Interactions are also limited to sending a few templated messages like ‘You are doing great!’, ‘you deserve some Headspace today!’

Feedback Software 183

Feedback Software Customer Experience User Testing Customer Feedback 183

The Product Coalition

JANUARY 18, 2022

Of course, comparing the expensive hosted live chat software to a free solution will not make sense. Of course, the paid one will have some extra added benefits to look upon. It also allows you to post hours of operations and custom away messages. Free vs. Paid ?—?It’s Open-source vs. Proprietary code ?—?Whether Free Hosting? —?Hosted

Feedback Software 158

Feedback Software Customer Communications Software Review Data Visualization 158

Userpilot

FEBRUARY 26, 2024

Looking for an effective in-app messaging tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. Create in-app messages with Userpilot code-free.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MARCH 30, 2025

Think: personalization, in-app messaging, gamification, personalized push notifications, etc. Of course, theres more to Duolingo’s strategy than just this, but this gives you an idea of how expansive it is. Userpilot ‘s mobile app performance dashboard. We’ll explore all of these techniques in detail shortly.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JULY 23, 2024

Marketing : Create a marketing strategy that also outlines positioning and messaging. Userpilot is an all-in-one growth platform that can assist you through the product development lifecycle with features like user feedback surveys, funnel analytics, analytics dashboards, and onboarding UI patterns. Userpilot’s analytics dashboard.

Analytic Tools 109

Analytic Tools Feedback Software Research Software Data Visualization 109

Userpilot

JUNE 29, 2025

Have a personalized message. UXPressia This email comes from Nina, Head of Customer Success, and it’s a short, personal message with a few helpful links. Tone and clarity: The message is casual and friendly without being distracting. Zapier Zapier’s onboarding email is built like a mini-course. UXPressia personal email.

Onboarding KPIs 52

Onboarding KPIs Feedback Software User Testing Analytic Tools 52

Userpilot

MAY 20, 2024

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Create a customer retention analytics dashboard to measure success across key metrics. Create targetted in-app messaging In-app messages , delivered via modals, slideouts, or banners , serve multiple purposes.

Data Visualization 105

Data Visualization Embedded Analytics Customer Feedback Analytic Tools 105

Userpilot

AUGUST 24, 2023

These include retention analysis, customizable dashboards , user profile analysis , and AI-powered analytics. On top of these, the team is also working on retention analysis, customizable dashboards, user profile analytics, and AI-powered analytics. Of course, identifying the exact source of friction will require further investigation.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

AUGUST 18, 2024

These tools offer features like onboarding checklists , in-app messages, and product tours among others, for converting and retaining users. AI writing assistant : Once an in-app message is drafted, the built-in AI tool helps refine the copy by rephrasing words or shortening phrases for brevity and clarity. GA dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

JULY 10, 2024

You can build banners, alerts, and in-app messages with Userpilot to offer system status visibility. Launch messages and trigger product announcements to keep the user up to date. Add in-app messages via banners. Example of user control and freedom from Userpilot In this example, a user is creating a customizable dashboard.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

JUNE 10, 2024

Create a welcome series of in-app and email messages to greet users and kick off onboarding. Personalize the customer onboarding experience through tailored in-app messaging based on user behavior and survey responses. Create analytics dashboards tracking key onboarding metrics like activation and adoption rates.

Onboarding KPIs 105

Onboarding KPIs User Testing Data Visualization Analytic Tools 105

Userpilot

JUNE 30, 2025

How Userpilot can help: Build, schedule, and send each email to the right user segment from one dashboard so every message feels personal and arrives exactly when it matters. And of course, they complete the joke in the end, making sure that the user scrolls through the whole email. Wistia onboarding email example.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

UX Planet

FEBRUARY 6, 2025

How toApply: In Branding/Marketing: Reference cultural touchstones, popular nostalgia or personalized messages for specific audience segments. In Product Packaging: Integrate a hidden message or amusing detail that rewards closer inspection. Of course, high-fidelity wireframes are a critical tool in product development.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Intercom, Inc.

JANUARY 20, 2022

In today’s episode of Intercom on Product, Paul Adams , our SVP of Product, and I reflect on our own shortcomings as we scale – and the makings of a much-needed course correction. Here’s what we’ve heard,” and the message was, “Look, momentum is really important. ” People loved that message.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249