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Rapid response: How we fixed our on call process to avoid engineer burnout

Intercom, Inc.

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The history of on call at Intercom. What we learned.

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Introducing Core 4: The best way to measure and improve your product velocity

Lenny Rachitsky

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. Her background is in developer tools and distributed systems. For more, check out her LinkedIn and her blog.

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Conducting User Research in Product Management

The Product Guy

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

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Applying Product Management to Web Design in a Multiscreen Era

The Product Guy

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

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Words matter: Removing exclusionary terminology from our codebase

Intercom, Inc.

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ And the response was overwhelming.

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437: Product road mapping for executives to align customer needs and business strategy – with Maziar Adl

Product Innovation Educators

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems.

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How Netflix builds a culture of excellence | Elizabeth Stone (CTO)

Lenny Rachitsky

. • Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. The annual cycle focuses on gathering feedback for the sake of improvement rather than assigning ratings.

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