Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. The history of on call at Intercom.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

Arkenea

FEBRUARY 23, 2025

This is a problem I see not just with tech entrepreneurs but also on a regular basis with product managers at the B2B companies we work with at SiriusDecisions. Going back to tech, if there’s no feedback, whatever enhancement that is later added to the product may not be intuitive.

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

Arkenea

JULY 12, 2024

Michael Ciano, CTO with 20+ years of experience talks about building trust as a key for leveraging technology in healthcare, building a robust business architecture and building an organization culture that fosters innovation. How do you see the role of technology evolving in patient care over the next decade?

Technical Review 52

Technical Review Healthcare Fractional CTO CTO 52

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. It gave me two photos of a smartly-dressed young, white man in a corporate office setting. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Recently, I did a little experiment. Because he is. Again…Why?

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Product Innovation Educators

FEBRUARY 4, 2019

He has global responsibility for developing cutting edge technology and competitive advantage for Ford by developing relationships and collaborative projects involving universities and partner companies. Another example is an F-150 trailer backup feature that was proven to be possible at the University of Michigan.

Research Software 168

Research Software Analytic Tools Technical Review Product Research 168

UX Planet

JUNE 30, 2025

For example, Bank of America (US) announced its clients reached 26 billion digital interactions in 2024 (a 12% year-over-year increase), including 676 million interactions with its AI virtual assistant “Erica.” finance, tech) have been quicker to adopt GenAI as well. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

The Product Coalition

NOVEMBER 26, 2022

This brings us to an important question that every product manager and the associated tech teams ask themselves every time they dip their feet in the river of building digital products. Although machine learning (ML) and artificial intelligence (AI) are buzzwords in today’s tech industry and some very solid products have been built using ML.

User Testing 143

User Testing Customer Experience Customer Feedback Feedback Software 143

Mixpanel

OCTOBER 27, 2021

Yariv Azatchi is the chief technology officer at Promo and is the man connecting between the products and data in the company. I am the CTO, which means I’m sitting at the intersection between technology, product, and data. I combine my technical understanding of the platform with product needs and data.

Customer Experience 98

Customer Experience Data Visualization Reporting Tools Research Software 98

Valerian Tech

FEBRUARY 10, 2023

They are based on blockchain technology, a decentralized ledger that records transactions across a network of computers. Some examples of cryptocurrencies include Bitcoin, Ethereum, Litecoin, and Ripple. How can CTO’s help ensure the Success of a Cryptocurrency Project?

CTO 52

CTO CTO Coach Technical Review Feedback Software 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. Different software engineers work on different kinds of technical projects. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

TechEmpower - Product Management

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Free trials?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Arkenea

SEPTEMBER 19, 2024

Michael Reeves is a technology executive with extensive expertise in software engineering, architecture, DevOps, and development. How do you see the role of technology evolving in patient care over the next decade? How do you see the role of technology evolving in patient care over the next decade?

Research Software 52

Research Software Technical Review CTO Coach Data Visualization 52

Intercom, Inc.

JANUARY 5, 2022

Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. How did you make the transition to compliance tech? Caught your interest? The LinkedIn Incident.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

TechEmpower - Product Management

SEPTEMBER 25, 2023

The team’s technical skills are solid, but they’re undermined by poor communication, especially around requirements and expectations. This is where a technical review can be useful!) In this post, we’ll show you how to identify common signs that a dev team isn't performing as expected, even if you’re not that technical.

Weak Development Team 104

Weak Development Team Software Review Development Technical Review 104

Reveal

FEBRUARY 20, 2025

If you’re a Product Manager or a CTO, you may already know how challenging it can be to select the right tools to build these dashboards. It should help you: Modify color schemes Change fonts Add custom features If you choose a good Angular dashboard library, you can do all that and more without needing extensive technical expertise.

Embedded Analytics 59

Embedded Analytics Data Visualization Dashboard Analytic Tools 59

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Arkenea

JULY 5, 2024

Nima Rad, CTO and founding team member of a fast-growing, series A startup talks about how AI is already transforming how we approach healthcare challenges, building an innovation culture in HealthTech and more. How do you see the role of technology evolving in patient care over the next decade? Connect with him on LinkedIn here.

Data Visualization 52

Data Visualization Technical Review Healthcare CTO 52

Modus Create

DECEMBER 10, 2024

Be mindful of ethical considerations when embracing GenAI Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial , asks executives to understand the ethical considerations of deploying GenAI. Still, its important not to jump on the hype train and adopt a new technology just for the sake of it.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

The Product Coalition

MARCH 8, 2023

Accordingly, it is not an exaggeration to argue that open-source is the foundation of so much technology we use every day. We apply technology to do our jobs, learn, and engage with the world. And its influence continues to expand, democratizing technology today and fostering innovation in the future.

Research Software 78

Research Software Feedback Software Software Review Technical Review 78

Mind the Product

JANUARY 12, 2017

As the crucial nexus in the product development framework, their plate is all too often full with business demands, technical requirements, and marketing concerns. Pursuing a personal vision will increase your conviction and decision-making effectiveness, and inspire others through your example. Work on Your Eloquence.

Technical Review 70

Technical Review CTO Enterprise Vision 70

Mironov Consulting

JUNE 27, 2019

That maps to titles like Director of Product Management, Group Product Manager, VP of Products, or Chief Product Officer. There may also be some designers or a few developers reporting into such roles, but I’m focused away from CTO and VP Engineering roles where the majority of staff are developers. .

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Product Manager in Heels

NOVEMBER 5, 2013

Last week, I recommended everyone complete a 360 review. Here are few of the benefits for doing 360 reviews. A 360 review is feedback that comes from members of an employee's immediate work circle. The Art and Science of 360 Review Feedback The Coaching Manager: Developing Top Talent in Business. What is a 360?

Technical Review 40

Technical Review CTO Coach Feedback Software CTO 40

Modus Create

FEBRUARY 24, 2020

But as an executive leader in your organization, whether you’re a Chief Information Officer, Chief Technology Officer, or the primary sponsor of a product development team, there are several things you can–no, should –do to greatly increase the chances that design can make a difference to your organization’s bottom line.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Arkenea

JULY 16, 2024

Brandon Shalton, a technologist with decades of experience applying technology to solve human problems talks about AI integration as a tool to help in scaling healthcare delivery, thinking different for fostering innovation and what it takes for being a successful healthcare CTO. Connect with Brandon on LinkedIn here.

Research Software 52

Research Software Data Visualization Information Fractional CTO 52

Userpilot

MARCH 30, 2025

Frequent app crashes: Technical glitches or slow load times disrupt the user journey. It is a great example of personalizing the user experience while increasing new user acquisition. Jose Gomez, CTO & Co-Founder at Evinex. If users experience performance issues, they’re less likely to return.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Innovatemap

JUNE 9, 2020

“The last thing we wanted was for patients to go to an urgent care facility, where they might contract COVID-19, only because they couldn’t reach their primary care physician virtually,” said Sherry Slick, CTO and COO of OurHealth. The Technical Task. There were many technical solutions needed for what might appear to be a simple task.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. UX studio Capitol Tech Solutions Digital Deployment Jives Media Cinch Web Design Web Sauce Studio E. For example, Zeplin and Figma are used to hand in pixel-perfect designs. Capitol Tech Solutions. Wasted time means lost opportunities.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Modus Create

AUGUST 29, 2024

Your business can use the technology to keep repeating the processes and generate new creative ideas. One finding by Gartner reveals that more than 50% of enterprises by 2028 that have built and invested in large-scale AI models from scratch will abandon their efforts due to the costs incurred.

Weak Development Team 52

Weak Development Team Reporting Tools Development Fractional CTO 52

Lenny Rachitsky

JUNE 23, 2024

When handling high-stakes product reviews with executives (who are so inundated with information that they can't go deep on all of it, aka "dinosaur brain"), focus on distilling complex information into concise, actionable recommendations.

Feedback Software 67

Feedback Software Product Research User Testing Technical Review 67

All About Product Management

JUNE 5, 2013

For example, leading up to my last product launch the Head of Communications was invited to attend so we could discuss the communications plan. Here are three examples of concerns that I've experienced from various steering groups I’ve chaired; along with the actions I took to mitigate them. The Steering Group are not designers.

Technical Review 48

Technical Review Product Management Product Manager Feedback Software 48

Gainsight

APRIL 17, 2019

In reviewing a feature. I meet with one to two feature teams a week to review their recent progress and the roadmap. And then we can dive into a specific feature (C360 in this example) and see which aspects are used more than others, so we know where to focus. But what does a CEO need? How Gainsight PX made me better at my job.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

The Product Coalition

JULY 17, 2018

After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It is based all over the world, with offices in Austin, Boston, Newcastle, London, Copenhagen and India.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Lenny Rachitsky

SEPTEMBER 3, 2024

.” Synthesize feedback from HXCs and “on the fence” users: After finding your HXCs, as well as “on the fence” users who said they would be “somewhat disappointed,” review their qualitative feedback to understand what improvements they are most interested in. annual subscription price from $29.99

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

Amplitude

FEBRUARY 26, 2018

This is a guest post from Dillon Forest, cofounder, CTO & product manager at RankScience. But when you’re building a product with lots of technical or business unknowns—something many startups and product teams are doing—this process breaks down. The uncertainty of technical products. Make some mockups.

Research Software 66

Research Software Technical Cofounder Feedback Software Product Research 66

ProductPlan

OCTOBER 10, 2019

It will help you to have a seamless review and approval process. Do your homework, huddle up with tech leads, and develop rough estimates for each initiative (and have an idea of the minimal version for each one). There may be unknowns lurking, such as dependencies, regulatory issues, expected new technologies, or customer commitments.

Presentation 78

Presentation Roadmap Data Visualization Customer Experience 78

UX Studio: Product Management

JANUARY 29, 2020

In order to get the full picture, we talked to different members of the management board, for example, the CEO, the Head of Marketing, and the Head of Product. Additionally, the CTO gave us information on the technical limitations. With this, we could pay special attention to those parts when testing them.

User Testing 75

User Testing Product Research Research Software Customer Experience 75