Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. Think about the impact that racism has already had in tech. but, “how fast can we do this?”

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

The Product Coalition

NOVEMBER 26, 2022

Why do products fail, and what can the teams do to build products that customers need? And these have helped his team to understand what to build and, more importantly, what not to build for the customers. And hence its extremely important to understand what customers need and build the products accordingly.

User Testing 143

User Testing Customer Experience Customer Feedback Feedback Software 143

The Product Guy

FEBRUARY 18, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

The Product Guy

MAY 15, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

The Product Guy

JANUARY 31, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

TechEmpower - Product Management

AUGUST 21, 2023

The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. At TechEmpower, we’ve conducted more than 50 technical reviews for companies of all sizes, industries, and technical stacks. Your tech team is suggesting a costly, time-consuming overhaul.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Intercom, Inc.

APRIL 27, 2018

Uptime is critical to the success of our business, and not just because our customers are paying us, but also because we heavily dogfood our own product. If our product is down, we acutely feel our customer’s pain. Being on call out of office hours is inherently disruptive to your life. The history of on call at Intercom.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Do your research. Review company documents and presentations.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Reveal

FEBRUARY 20, 2025

They track everything from user behavior to system performance. If you’re a Product Manager or a CTO, you may already know how challenging it can be to select the right tools to build these dashboards. How do you know that you are picking the right one that fits your needs? Thats what dashboards are for. Dont worry.

Embedded Analytics 59

Embedded Analytics Data Visualization Dashboard Analytic Tools 59

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Why is your mobile app user retention declining?

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

The Product Guy

FEBRUARY 2, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Fractional CTO 150

The Product Guy

JANUARY 27, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

The Product Guy

MARCH 2, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Management 150

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Reframing customer support. Setting customers up for success.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

TechEmpower - Product Management

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

FEBRUARY 22, 2022

At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Modus Create

APRIL 10, 2024

Welcome to Conversations with Chief Innovators , where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the seventh episode, we bring you Larry Fitzpatrick , Executive Vice President and CTO of OneMain Financial. What was your experience?

CTO 64

CTO Technical Review Generative AI Software Review 64

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines.  In aggregate, how many different customers will use the same exact bits to do X?  What Get it done, and move on.

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

TechEmpower - Product Management

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Wireframes?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Roadmunk

SEPTEMBER 21, 2017

I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. However, Marc argues that it’s actually market knowledge (or “user empathy”) that’s likely the determining factor for your startup. 12 things about product-market fit.

Article 81

Article User Testing Product Research Product Management 81

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio.

Research Software 78

Research Software User Testing Technical Review Product Research 78

The Product Coalition

MARCH 8, 2023

The history of open-source software In the 1950s and 1960s, researchers who developed the earliest internet technologies and network protocols relied on an open and collaborative research environment. User groups exchanged and expanded upon each other’s source code. Most of the users also use it to stream podcasts.

Research Software 78

Research Software Feedback Software Software Review Technical Review 78

Amplitude

DECEMBER 17, 2019

Nova’s original design is inspired by a few exciting systems like PowerDrill , SCUBA , Trill , and Druid. to 8s over the last year due to high volume queries. Our overall P95 end-user latency for all queries continues to be below 1 second because of multiple layers of caching implemented in our infrastructure.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

PMLesson's Ace the PM Interview

JUNE 19, 2022

Testing programs to meet user needs using programming languages such as C++, Java, and Python. In a sense, DevOps engineers are responsible for developing systems and procedures to help engineering teams deliver software faster, more efficiently, and at higher and higher quality.

Reporting Tools 52

Reporting Tools CTO Research Software Technical Review 52

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Modus Create

DECEMBER 10, 2024

Be mindful of ethical considerations when embracing GenAI Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial , asks executives to understand the ethical considerations of deploying GenAI. The ability of AI to streamline processes, optimize customer experiences, and create new revenue streams is profound.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Split

OCTOBER 22, 2020

Feature flags provide so much for software organizations: they allow teams to separate code deployment from feature release, test in production, run experiments, and more. If you’re using the flag to run an A/B test, your product manager should manage it. DON’T: Make your feature flagging system a potential single point of failure.

Fractional CTO 83

Fractional CTO Software Review Systems Review User Testing 83

PMLesson's Ace the PM Interview

MARCH 21, 2022

Want to know what your next steps are as an engineer as you make your way to CTO? 2+ years of experience contributing system architecture, scaling applications, design patterns, or reliability of modern software products. Principal Software Engineer Responsibilities Build and maintain well-tested software applications.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Gainsight

APRIL 17, 2019

And leaders reimagined service and support in the era of customer success. These same leaders don’t have to be surprised by customer churn , instead always having a sense of “early warning” on customer risk. That means fewer layers between a CEO and their customers, their team members, and their product. world (Yahoo! .”

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Lenny Rachitsky

JUNE 23, 2024

• User Testing —Human understanding. — Ami Vora is the Chief Product Officer of Faire, which connects independent retailers and brands around the world. Feedback for women in leadership roles often comes with added layers of personal critique about style rather than just content.

Feedback Software 67

Feedback Software Product Research User Testing Technical Review 67